1/5 Miss Caz M. 3 months ago on Google New
NIGHTMARE!!!
From
the
moment
I
booked
5
months
prior
to
my
birthday
event,
I
booked
over
25
guests
for
dinner
and
then
for
a
boogie
straight
afterwards.
After
guests
confirmed
their
dinner
options
they
all
responded
and
selected
their
menu
choice,
but
a
link
was
not
sent
for
them
to
make
payment,
which
I
then
had
to
chase
only
to
be
told
I
was
given
the
wrong
menu.
So
I
had
to
share
a
new
link
for
my
guests
to
choose
from
a
different
menu
which
wasn’t
the
greatness.
On
the
day
of
the
event
I
went
to
set-up
only
to
find
out
there
were
no
names
to
help
indicate
what
guests
had
ordered
(please
note
this
is
a
set
menu)
so
that
meant
I
had
write
up
guests
names
and
seat
them
accordingly.
I
was
also
informed
the
day
before
which
was
a
Saturday
of
what
my
guest
had
ordered
where
one
of
them
was
incorrect
and
the
member
of
staff
via
Design
My
Night
was
unable
to
assistant
me
however
very
apologetic.
Back
to
the
day
of
the
event
I
went
through
the
setup
with
the
projector
screen
with
the
manager
of
the
venue
whom
came
across
very
helpful
and
friendly.
Fredericka
whom
I
believe
is
the
head
FOH
reassured
me
everything
will
be
ok
regarding
serving
food
to
guests
as
I
was
now
running
late
to
get
back.
I
asked
for
the
food
to
be
served
at
4pm
and
this
was
not
done
as
the
venue
stated
all
the
guests
had
not
arrived
and
some
of
my
guests
were
instructed
to
go
downstairs
to
make
their
orders
for
drinks
etc.
Please
note
there
was
a
bar
spend
of
£1000
which
also
include
the
food
but
my
guest
was
told
to
go
downstairs
and
pay
for
their
drinks
as
they
had
no
staff
to
serve
my
guests
which
obviously
had
an
impact
on
my
bar
spend.
Moreover,
when
I
arrived
which
was
1.5
hours
late
some
of
my
guest
just
got
served
their
starters
and
some
of
the
orders
where
mixed
up.
So
this
resulted
me
going
on
to
the
mic
to
help
front
of
house
team
to
find
out
which
guest
order
what
meal.
As
this
event
was
broken
into
2
parts
dinner
4-6pm
and
then
7-
11.30pm
some
of
my
dinner
guests
did
not
receive
their
desserts
due
to
the
delay
of
trying
to
established
who
was
having
what
and
the
fish
and
chips
meal
took
over
30-45
minutes
to
be
served
which
I
felt
so
bad
for
seeing
other
guests
eating
and
them
still
waiting.
My
Deposit.
It
took
over
3
weeks
to
get
my
deposit
as
no
one
was
available
at
the
Paradise
to
take
my
call
due
to
their
opening
hours
and
when
I
did
go
down
to
the
venue
and
spoke
with
manager
he
was
very
patronising
and
did
not
listen
to
my
disappointment
regarding
the
service
I
had
experienced
he
was
very
dismissive
and
patronising
and
even
lied
to
my
face
stating
a
guest
of
mine
came
to
him
saying
they
did
not
receive
some
of
their
meal
so
that
would
have
an
impact
on
my
deposit
refund
and
when
I
spoke
with
his
front
of
house
regarding
this
she
confirmed
this
was
inaccurate
information.
He
never
once
apologised
and
was
more
focused
on
me
arriving
late
to
my
own
birthday,
which
I
was
considering
to
cancel
as
my
Father
was
rushed
to
hospital
2
days
before
the
event.
The
waiting
staff
were
lovely
but
inexperience
and
not
enough
of
them
on
the
day.
One
of
the
team
member
Faye
offered
to
pay
for
a
meal
to
apologies
for
my
experience
as
she
saw
I
upset
I
was,
which
I
may
add
she
was
not
even
working
on
the
day.
I
thought
this
was
sweet
and
considerate
but
I
declined
the
offer.
I
will
not
be
attending
the
Paradise
again
due
to
this
reason
which
is
really
sad
considering
I've
used
this
venue
for
2
previous
birthday
bookings
and
this
was
the
WORST
experience
ever.
They
need
better
management
team
and
more
staff
who
are
trained.
