DesignMyNight image

DesignMyNight

Establishment service Event planner Software company Media company

😠 Rewards and condones abusive behaviour towards its partners. Despite this previous review being 5 stars defending them against such abuse during the pandemic. Never ever work with people who condone staff members being abused in any form or way. What a disgrace. Went down hill after new management 2... People often mention company, event, refund, booking, Design, DesignMyNight, work, team, Night, party,


Website

www.designmynight.com

Rating on Google Maps

3.20 (103 reviews)

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Working Hours

  • Monday: 9 AM to 7 PM
  • Tuesday: 9 AM to 7 PM
  • Wednesday: 9 AM to 7 PM
  • Thursday: 9 AM to 7 PM
  • Friday: 9 AM to 7 PM
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: company (8) event (8) refund (8) booking (7) Design (7) DesignMyNight (7) work (6) team (6) Night (6) party (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 TOKEN STUDIO L. 1 year ago on Google
    Rewards and condones abusive behaviour towards its partners. Despite this previous review being 5 stars defending them against such abuse during the pandemic. Never ever work with people who condone staff members being abused in any form or way. What a disgrace. Went down hill after new management 2 years ago.
    6 people found this review helpful 👍

  • 5/5 Adam N. 3 months ago on Google • 50 reviews New
    before joining, had a 3 site group who we bought on to DMN, we were Collins customers to, so were able to get our booking widget onto our designmynight page. We were doing about 200 extra covers per month year on year per site. The team were always extremeely helpful and regularly helped us update our page, would deffo recommend to small businesses
    1 person found this review helpful 👍

  • 1/5 Mr J. 6 months ago on Google • 4 reviews
    Very unreliable! They used to do good work years ago. Has been a few years since is impossible getting any work done as a restaurant owner. Impossible to get in touch with people,no phone or email answers. It’s just terrible at this point ,I even have personal mobile numbers if a couple of their agents and they will just ignore as well. Only have 1 start because there was jo option. But it’s a shame really but never again! Wouldn’t recommend to anyone to work with them ,as they will charge you and ghost you! I’ll save your time , They’ve basically become a SCAMMING company now.
    2 people found this review helpful 👍

  • 1/5 Ahmet A. 1 year ago on Google
    Doesnt even deserve 1 star. New vendors DO NOT JOIN if you want to be charged even when you want to cancel. My team and I have called for months with no one helping, they send us from one number to the over then ends up going voicemail. And we have recorded all the attempts, and they still are trying to charge us. UPDATE: Again they issued invoice even after they wrote this reply !!
    2 people found this review helpful 👍

  • 5/5 kakata 2 months ago on Google • 3 reviews New
    Design My Night is a game- changer for anyone seeking to reach an audience of a dining and entertainment experiences. They have user friendly interface, personalised recommendations, and real time reservations to help boost venue’s engagement. It is an integral part in managing a successful business.
    1 person found this review helpful 👍

  • 1/5 Handy A. 2 years ago on Google
    I book twice travelled to venue paid congestion charge 1 )Ticket;They change venue location from Liverpool Street to Piccadilly 2) I travel to venue paid congestion charge security didn’t let me in and extremely rude at Piano work west end branch . Never again any ticket via Designmynight.com
    1 person found this review helpful 👍

  • 1/5 Elizabeth V. 2 years ago on Google
    Do not waist money going to any event organised by RITUAL London. I’ve just been to their Halloween party sold here on Design my night. Purchased VIP tickets and it was the worse party I have ever been. Terrible organization and extremely rude staff.
    1 person found this review helpful 👍

  • 1/5 Katie C. 2 years ago on Google
    how have this company not been struck off!! useless, spoke to a woman called Becky who offered to help, then a week later said 'Oh im sorry your complaint hasn't gone through I will send it again". heard nothing and then ignored emails for 2 months!!!. am now in the process of legal action, contact your bank for a refund if tickets bought on a card and the financial ombudsman!!
    1 person found this review helpful 👍

  • 1/5 Natalie A. 1 year ago on Google
    Thanks for ruining my New Year’s Eve Design My Night. Absolutely fuming! Similar to another reviewer, I booked tickets to an NYE event, get there, only to be told that our names are not on the list, as Design My Night has not sent them across. Yet still, the money for the tickets was taken from my account (funny that..) The fact that this seems to be a reoccurring issue, assures me that I won’t ever be booking with Design My Night again.
    1 person found this review helpful 👍

  • 5/5 Rod H. 2 months ago on Google • 9 reviews New
    Over the Christmas period I used DesignMyNight for a couple of different bookings. Such a simple and intuitive experience. Even to the point where I walked into one of the restaurants and they knew it was me before I even said my name. great personal touch.

  • 1/5 Some G. 10 months ago on Google • 5 reviews
    Do NOT book with this company! DesignMyNight took £90 from my account under "Did not attend booking" claws. This was completely false, confirmed by the restaurant themselves, however despite this issue being easily resolvable, it took over 2months go get a confirmation that my money would be returned and another month after that to actually receive it back in my account. This came after multiple emails between staff and constant pressure on my end to refund the account. The worst part about this is i no longer feel comfortable booking through them, however there are some establishments that solely rely on this middleman to setup their bookings. To those potentially looking to use this servive to assist in their reservations DON'T. You'll loose more returning customers if they're forced to go through this company every time they want to reserve a table.

  • 1/5 Judy 1 year ago on Google
    I have been trying to get a refund from these people for nearly a year! Originally cancelled due to Covid & the alternative date was not suitable for some of our party. Keep being promised it will be dealt with by 'Sarah' Sent numerous emails and Sarah has promised it will be dealt with, but still waiting. Very poor customer service. Update: I have now been refunded in full - thank you to Design my Night

  • 1/5 Kimberley E. 1 year ago on Google
    Really disapointed with an event recently at the Quarter at potbank in Stoke. It was a tribute to Bruno Mars. The singer couldn't sing, his vocals were awful and the band drowned him out so much so that we couldn't even hear much of him anyway. We had to listen really hard. We felt as this was a cover up for his bad singing. Although he looked like him and acted like him this was an expensive night for nothing.

  • 1/5 carly m. 11 months ago on Google
    First email was replied to and since then I've been ignored, even after chasing up. Was told they offer a no refund policy which isn't stated on their website. Never dealt with such a poor company as this!

  • 1/5 T 1 year ago on Google
    They don't publicly list any contact details, red flag. I tried to redeem a voucher on the behalf of a friend who had left it a bit late only to discover that the voucher would only work for bookings before the expiry date rather than just being usable before that date. Really I just detest the lack of clarity in the wording used on the voucher. Be clear or expect discontent.

  • 1/5 Aaron W. 1 year ago on Google
    If I could mark any less I would. I have called numerous times for help with on-boarding, 10 months later nothing... still being invoiced. Speak to sales team and get told will be out through to account manager and goes straight to voicemail. Left numerous messages and nothing back. (

  • 1/5 Liam G. 2 years ago on Google
    Booked a pub to watch the Euros and the pub wasn't even open. Received no warning, even had to book the place with my credit card. Last minute couldn't find anyone else. Completely ruined the night, would recommend avoiding at all cost.

  • 1/5 Georgiana T. 2 years ago on Google
    Disappointed about the Percy's Halloween party. They sold tickets for an event with RnB, Hip Hop music and none of that music was played. The party was ok but just the opposite music I expected and the description of the party was 100% misleading and fake.

  • 5/5 Lauren B. 2 years ago on Google
    Booked a restaurant through this website, was charged for not attending even though I attended the meal, and almost 2 months after the restaurant not informing me that they didn't have access to the refund, after less than 24 hours the team at design my night sorted this issue. Very good customer service

  • 1/5 Shania v. 2 years ago on Google
    I booked a Pullman steam express trip through designmynight, it cost over 200.00 as a birthday gift, the company that organises the steam train cancelled and now design my night are saying they can t issue me a refund as it's the responsibility of the steam train company, who say it's the responsibility of designmynight as I paid them directly. It's disgusting how I m getting pushed around for a simple refund that can be simply rectified. I paid designmynight so the refund needs to come from them. Will never use them again.

  • 5/5 Sarah W. 3 months ago on Google • 1 review New
    I love how easy it is to find the perfect night out on this site. It always provides great inspo and it's super easy to make a booking - it's great to see what offers are available at point of booking too!!
    1 person found this review helpful 👍

  • 5/5 Anil N. 3 months ago on Google • 2 reviews New
    Discovering events is super easy with DesignMyNight. The platform's user-friendly design and diverse event options cater to all tastes. Whether you're into pubs/clubs, immersive experiences or something a little different - DesignMyNight has you covered. The simple search and filters make finding the perfect event extremely easy. The checkout journey is incredibly simple, eliminating any unnecessary complexity. DesignMyNight is the ideal place for effortless event discovery and ticket purchasing. Looking forward to using the the platform for years to come!
    1 person found this review helpful 👍

  • 5/5 Sarah F. 2 months ago on Google • 1 review New
    Design My Night helped me book a whole girls weekend of activities. In less than five minutes I’d searched, found and booked a pre dinner cocktail bar, took advantage of a brunch promotion and then found a cosy bar for drinks afterwards. I’m planning on using everytime I book.
    1 person found this review helpful 👍

  • 5/5 Leyla E. 2 months ago on Google • 2 reviews New
    DesignMyNight offers a variety of products that support hospitality operations. I have worked with Tonic and Soda, which provide me with a dedicated account manager that i can reach out to should i have any questions or need assistance. My events recieve premium exposure and the team provide reliable insight into my events through channel features for my targeted audience. I have recommended DesignMyNight to anyone thinking about listing an event!

  • 5/5 Roxy O. 5 months ago on Google • 2 reviews
    Great UK company that promotes my events and charges customers a very very low booking fee so I get more revenue!! Highly recommend. The team always available and responsive with any issues also.


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