1/5 snowdbi 4 months ago on Google • 6 reviews
We
attended
the
restaurant
for
our
annual
visit
to
the
lights
At
Christmas.
Last
year
the
food
and
service
were
brilliant.
We
attended
this
year,
the
restaurant
looked
rather
empty
so
we
assumed
that
the
service
would
be
quick
and
efficient.
We
arrived
in
two
parties,
one
arriving
later.
We
ordered
food
and
then
our
deco
party
arrived
20
minutes
later.
They
ordered
their
food.
The
food
for
the
second
party
came
within
10
minutes
where
the
initial
order
came
30
minutes
later.
After
several
mix
ups
and
prompting
to
the
staff
that
we
were
going
to
be
late
to
our
tour
we
finally
got
to
the
end
of
our
meal
2
hours
15
minutes
later.
If
the
restaurant
was
busy,
I’d
understand
but
the
place
was
dead.
The
service
was
so
bad
at
one
point
I
had
to
go
and
source
our
own
cutlery.
We
spoke
to
the
manager
who
was
very
rude,
advised
that
it
was
not
his
fault
and
suggested
it
was
our
error.
I
have
never
seen
such
appalling
manners
and
service.
The
food
was
ok,
but
the
quality
did
not
match
the
price,
and
it
was
a
little
cold
by
the
time
we
got
it.
What
a
stressful
start
to
the
evening,
but
thankfully
the
rest
of
the
light
show
was
great.
1 person found this review helpful 👍