3/5 Tharanitharan S. 6 months ago on Google • 3 reviews
Hello,
I
recently
dined
at
Bombay
Bustle
restaurant
with
a
reservation
under
the
number
76YSAK6EA,
and
I
must
say
that
my
experience
was
a
rather
mixed
one.
While
the
restaurant
itself
exuded
a
charming
ambiance
and
promising
cuisine,
several
aspects
of
our
visit
left
much
to
be
desired.
Upon
our
arrival,
the
receptionist
directed
us
to
a
table
located
in
a
high-traffic
area
downstairs,
near
the
restaurant's
entrance.
Given
the
less-than-ideal
location,
we
politely
requested
a
table
change
to
a
more
comfortable
spot.
Unfortunately,
the
response
we
received
from
one
of
the
staff
members
was
less
than
professional.
Instead
of
addressing
our
concern
and
assisting
us
promptly,
he
seemed
dismissive
and
initially
questioned
why
we
were
sent
downstairs
in
the
first
place.
This
initial
interaction
was
far
from
the
level
of
hospitality
one
would
expect.
After
making
our
way
back
upstairs
to
request
a
table
change
from
the
receptionist,
we
experienced
a
significant
delay
in
receiving
menus.
It
took
approximately
22
minutes
for
them
to
be
provided
to
our
table,
which
was
a
rather
frustrating
wait.
Furthermore,
it
was
disappointing
to
note
that
the
service
we
received
was
inconsistent
compared
to
the
exemplary
service
other
patrons
seemed
to
be
enjoying.
The
individual
assigned
to
our
table
appeared
to
prioritize
other
reservations
and
displayed
a
noticeable
lack
of
attention
and
professionalism
when
serving
us.
This
discrepancy
in
service
left
us
feeling
overlooked
and
undervalued
as
customers.
As
a
group
of
four
diners,
we
had
high
expectations
for
our
visit
to
Bombay
Bustle,
but
the
issues
we
encountered
significantly
dampened
our
experience.
While
the
restaurant
itself
offers
an
inviting
atmosphere
and
the
promise
of
delicious
cuisine,
the
service
we
received,
particularly
from
the
staff
member
assigned
to
our
table,
fell
far
short
of
the
standards
one
would
expect
from
a
dining
establishment
of
this
caliber.
In
conclusion,
I
hope
that
Bombay
Bustle
will
take
our
feedback
into
consideration
to
improve
the
consistency
and
quality
of
their
service.
Dining
out
should
be
an
enjoyable
and
memorable
experience,
and
unfortunately,
our
visit
left
us
with
a
sense
of
disappointment.
4 people found this review helpful 👍