2/5 Jansyn T. 1 year ago on Google
I’m
super
disappointed
with
the
customer
service
here.
They
got
my
order
wrong
and
then
were
stalwartly
rude
and
unnecessarily
stubborn
about
correcting
it.
For
the
insane
amount
of
money
I
paid,
I
expected
better
human
connections.
I
ordered
takeout,
brought
the
meal
home,
and
saw
that
it
was
chicken
instead
of
paneer.
The
receipt
for
my
order,
clearly
said
paneer.
I
don’t
eat
chicken,
so
I
called
them
and
told
them
the
mistake,
and
they
said
I
could
come
get
the
paneer
meal
in
20min,
and
to
bring
back
the
chicken
so
they
could
throw
it
out.
I
said
I
was
happy
to
come
and
show
them
it
was
chicken,
but
my
partner
eats
chicken,
so
why
do
I
have
to
throw
it
out?
She
said
if
I
kept
it,
they’d
have
to
charge
me,
even
though
it
was
their
mistake.
So
I
brought
it
back,
showed
them
it
was
chicken,
and
again
asked
why
they
had
to
throw
it
out.
“It’s
their
policy.”
So
I
had
to
make
two
trips
out
to
fix
their
error,
they
didn’t
offer
to
reimburse,
discount,
anything!
Andddd
they
threw
out
perfectly
fine
food
that
could
have
been
eaten.
It’s
just
disheartening.
Really
such
a
waste
and
makes
me
kinda
peeved.
As
a
vegetarian,
throwing
out
chicken
is
worse
than
eating
it.
For
a
ridiculously
expensive
restaurant,
I
expected
far
superior
customer
service.
Bad
policy,
guys.
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