1/5 sphynx c. 1 year ago on Google
Nice
food
but
the
staff
and
service
are
abysmal.
My
friend
and
I
walked
in
on
a
Saturday
afternoon
and
it
was
quite
busy
but
we
were
seated
straight
away.
We
initially
ordered
drinks
at
the
bar
(1
alcoholic
and
1
soft
drink)
and
were
not
asked
for
ID
by
either
of
the
2
staff
members
that
served
us.
However
when
we
sat
down,
one
of
the
waiters
(white
with
a
bald
head)
stormed
over
to
our
table
and
demanded
to
know
if
we
had
ordered
drinks.
We
said
yes?
He
then
demanded
we
show
him
our
IDs
which
we
did
given
that
we
are
25
and
27.
This
intially
was
very
off-putting
as
his
attitude
and
mannerisms
were
quite
frankly
rude,
unwelcoming
and
like
we
had
done
something
wrong.
We
ate
our
food
which
was
nice
and
we
wanted
to
take
home
what
we
didn't
finish.
Another
different
male
waiter
came
to
serve
us
and
we
asked
if
the
food
could
be
boxed
up.
He
then
came
back
with
3
metal
containers,
a
naan
bag
and
a
plastic
bag
which
he
then
proceeded
to
shove
in
my
cup
that
I
was
drinking
water
from
(see
attached
photo)
and
we
had
to
box
the
food
ourselves
in
the
middle
of
the
restaurant
whilst
sat
at
the
table.
We
then
asked
for
the
bill
which
came
with
a
'discretionary'
10%
service
charge.
Another
female
waiter
came
to
take
our
payment
and
we
explained
that
we
were
not
paying
the
service
charge
as
we
thought
the
service
had
been
terrible
and
she
said
this
was
okay
and
apologised.
She
took
the
payment
and
then
took
the
card
receipts
to
the
waiter
who
had
shoved
the
bag
in
my
cup
who
then
proceeded
to
comment
on
how
we
had
not
paid
the
'discretionary'
service
charge.
We
then
explained
to
whom
I
assume
was
the
manager
that
absolutely
no
way
we
were
paying
a
service
charge
for
service
that
had
been
rude,
unwelcoming
and
downright
terrible.
The
manager
said
if
we
had
raised
it
earlier
he
could
have
done
something
but
I
would
suggest
sending
his
staff
on
a
few
training
courses
in
customer
service
would
be
the
most
appropriate
action
given
that
they
now
automatically
expect
service
charge
to
be
paid.
Perhaps
HR
could
also
look
at
paying
their
staff
better
wages
as
opposed
to
pushing
wage
top
ups
on
to
the
customer.
Overall,
a
terrible
experience
-
we
have
never
felt
so
unwelcome
in
a
restaurant
and
we
won't
be
returning.
Ye
bohut
bura
hai!