1/5 Jerry M. 2 months ago on Google • 9 reviews New
PBR
in
Baltimore
certainly
leaves
a
memorable
impression,
although
perhaps
not
always
for
the
reasons
one
might
expect
from
a
night
out
at
a
popular
bar.
The
establishment,
which
aims
to
present
an
energetic
and
entertaining
atmosphere,
unfortunately
seems
to
walk
a
fine
line
when
it
comes
to
staff-customer
interactions,
especially
from
some
of
the
male
staff
members.
Staff:
It
has
been
observed
that
certain
members
of
the
staff,
focus
their
attention
on
personal
endeavors
rather
than
providing
professional
service.
For
example,
in
my
observation
a
tall
male
with
long
blonde
hair,
was
noted
engaged
in
extensive
in
flirtatious
behavior
with
female
clientele,
often
with
little
regard
for
the
ongoing
patron
interactions
or
the
overall
workflow
of
the
establishment.
While
this
may
seem
like
an
innocuous
personal
victory
for
the
staff
member
when
successful,
it
raises
legitimate
concerns
about
the
operational
priorities
and
employment
standards
enforced
by
the
management.
Such
behavior
not
only
deviates
from
the
expected
professional
conduct
but
also
calls
into
question
the
efficacy
of
the
business
model,
where
staff
engagement
seems
to
prioritize
personal
self
profiting
interactions
over
customer
service
and
satisfaction.
This
approach
could
potentially
accentuate
a
mismatch
between
the
establishment's
client
service
objectives
and
the
actual
experience
delivered,
thereby
affecting
the
establishment's
reputation
and
long-term
success.
On
the
positive
side,
most
staff
members
are
generally
attentive
and
quick
to
respond
to
orders
when
they
are
not
caught
up
in
the
establishment’s
additional
entertainment
routines.
Their
ability
to
handle
the
bustling
environment
on
the
busiest
of
nights,
managing
high
volumes
of
drink
orders
with
a
smile,
is
noteworthy.
Impromptu
staff
dances:
PBR
has
incorporated
a
staff-led
dance
routine
into
their
entertainment
offerings,
which
undeniably
reflects
an
attempt
to
inject
liveliness
and
distinctiveness
into
the
customer
experience.
This
inventive
concept
aligns
with
the
bar's
effort
to
provide
more
than
just
a
venue
for
drinks,
aspiring
to
be
a
vibrant,
memorable
destination.
The
routine
is
designed
to
showcase
the
staff's
talents
and
contribute
to
an
energetic
setting,
projecting
an
image
of
festivity
and
fun.
However,
while
the
intentions
behind
this
unique
intervention
are
to
enhance
the
atmosphere,
it
unintentionally
disrupts
the
patron
experience.
During
these
routines,
guests
are
required
to
vacate
the
dance
floor,
an
interruption
that
can
be
quite
jarring.
This
is
particularly
counterproductive
at
moments
when
the
dance
floor
is
full
and
guests
are
immersed
in
their
celebrations.
It
abruptly
halts
the
natural
rhythm
and
progression
of
the
evening,
creating
a
fractured
experience
for
guests
who
are
otherwise
engaged
in
their
revelry.
Such
an
interruption
can
be
especially
poignant
during
times
typically
characterized
by
peak
engagement,
such
as
when
the
mood
on
the
dance
floor
is
at
its
zenith.
In
these
instances,
the
forced
interruption
due
to
staff
performance
has
the
potential
to
diffuse
the
collective
energy
of
the
room,
leading
to
frustration
among
guests.
It
can
dilute
the
seamless
enjoyment
of
the
night's
festivities,
momentarily
displacing
the
patrons'
experience
for
the
sake
of
entertainment
that,
while
lively,
pivots
the
focus
away
from
the
customers
themselves.
Furthermore,
it
distances
patrons
from
their
own
participatory
role
in
the
environment
they
came
to
enjoy,
instead
relegating
them
to
the
role
of
spectator.
This
can
be
at
odds
with
the
expectations
set
by
the
typical
bar
or
nightclub
experience,
where
continuous,
uninterrupted
access
to
the
dance
floor
is
a
given.
In
sum,
while
the
staff
dance
routine
at
PBR
is
conceived
with
the
best
intentions
to
entertain
and
enliven
the
environment,
it
may
inadvertently
detract
from
the
overall
ambiance
by
disrupting
the
flow
of
the
evening.
It
is
a
delicate
balance
for
the
establishment
to
maintain:
cultivating
a
distinctive
and
engaging
atmosphere
while
ensuring
that
its
core
offering
—
an
uninterrupted
space
for
patrons.
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