2/5 Kathy S. 4 months ago on Google • 1 review
This
is
a
regular
lunch
place
for
myself
and
co-workers.
This
was
our
second
time
dining
there
before
a
concert
at
the
arena.
The
food
is
always
good
and
fresh,
so
even
after
a
rather
unpleasant
experience
back
in
April,
I
thought
we'd
give
it
another
try
Saturday
night.
I
made
our
reservation
in
early
November
for
6:00.
We
arrived
at
5:40.
We
were
seated
right
away
on
the
second
floor.
After
our
previous
experience
and
saw
how
crowded
they
were
we
seriously
considered
leaving.
But,
didn't.
Our
mistake.
Our
waiter
(I
believe
his
name
is
Dominic)
was
clearly
overwhelmed.
He
was
the
only
server
for
the
8
occupied
tables
(approx.
24
guests).
There
was
also
a
private
party
upstairs
that
he
was
assisting
with.
Although
he
was
overwhelmed,
he
was
very
pleasant
and
kept
apologizing
the
entire
time
we
were
there.
At
6:00
we
immediately
ordered
two
drinks
(a
beer
and
a
mixed
drink)
and
a
pizza
(nothing
else)
hoping
to
save
time.
At
6:30
we
were
still
waiting
for
our
drinks.
Finally,
got
them
at
6:40
and
were
told
our
pizza
would
be
out
soon.
At
7:00
we
asked
the
manager
to
check
on
our
pizza.
He
came
back
and
said,
"They
just
put
it
in
the
oven."
Really?!
While
we
were
waiting
for
our
pizza,
two
tables
who
were
there
before
we
arrived
had
their
drinks,
canceled
their
food
order,
paid
their
tab
and
left.
We
finally
got
our
pizza
at
7:20....an
hour
and
20
minutes
for
a
pizza!
The
manager
also
apologized
and
said
they
only
had
one
bartender
and
"not
enough
kitchen
staff".
I
told
him
I
appreciate
the
situation
they
were
in,
but
clearly
they
needed
more
servers,
more
kitchen
staff
(including
expeditors)
and
another
bartender.
He
didn't
disagree.
We
were
told
by
many
staff
members
they
didn't
even
have
a
hostess
until
recently
because
"the
owners
didn't
think
we
needed
one
and
the
managers
could
handle
it."
We
felt
so
sorry
for
our
server.
We
made
sure
to
tell
him
and
his
manager
he
did
a
great
job
considering
the
circumstances.
And
made
sure
we
tipped
him
well
over
20%.
CFG
has
done
a
fantastic
job
renovating
the
arena
and
bringing
top-notched
talent
to
the
area.
So,
it
would
be
in
the
restaurants
best
interest
to
get
their
issues
worked
out...and
fast.
Management
-
if
you
have
a
private
party
reserved,
don't
accept
so
many
reservations!
If
you
don't
have
enough
staff
close
off
tables!
Hire
more
staff
before!
Open
your
eyes
and
help
your
staff
or
you
are
going
to
start
losing
lots
of
business.
Think
about
how
many
staff
members
you
could
hire
with
just
the
money
that
walked
away
from
the
two
tables!