1/5 ishadow f. 4 months ago on Google • 1 review
I
regret
to
share
our
recent
experience
with
the
crab
house
fell
far
below
expectations.
Despite
purchasing
a
dozen
medium
crabs
for
$80,
the
quality
was
severely
lacking.
Upon
picking
up
our
order
just
before
closing
time,
around
815-830pm;
ordered
placed
around
730pm,
we
discovered
the
crabs
were
nearly
hollow,
burnt,
and
dry,
as
if
they
had
been
precooked
and
then
reheated.
We
contacted
the
establishment
but
they
were
already
closed.
We
picked
through
all
of
them,
trying
to
make
the
best
of
it
bc
we
did
just
spend
$80
and
only
2
were
salvageable.
I'm
not
sure
if
this
was
bc
we
purchased
close
to
closing
but
I
wouldn't
have
sold
these
crabs
to
my
worst
enemy.
After
encountering
this
issue,
I
promptly
contacted
the
establishment
on
Wednesday,
only
to
be
informed
the
owner
was
out
of
town
until
after
Thanksgiving.
Despite
taking
photos
and
expressing
our
concerns,
we
were
advised
to
call
back
post-holiday.
At
that
time,
no
one
told
me
I
would
need
to
keep
the
crabs
to
return.
When
I
reached
out
today,
Monday,
November
27th,
I
was
informed
nothing
could
be
done
as
they
did
not
physically
have
the
crabs
in
question.
This
lack
of
accountability
left
me
puzzled
–
should
I
have
stored
subpar
crabs
in
my
fridge
for
days
until
the
owner's
return?
It's
disheartening
to
report
a
few
of
the
crabs
even
tasted
spoiled.
I
had
hoped
for
some
resolution,
especially
considering
the
evidence
provided
with
photos
and
the
receipt.
To
add
to
the
disappointment,
when
seeking
accommodation,
I
was
met
with
a
dismissive
response
from
L.P.
Steamers,
indicating
a
refusal
to
make
any
adjustments.
This
entire
experience
has
left
a
lasting
negative
impression,
and
I
cannot
fathom
returning
to
an
establishment
that
not
only
delivers
poor-quality
food
but
also
fails
to
address
customer
concerns
in
a
satisfactory
manner.
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