The place is conveniently located in the inner Harbor area but that’s all there is to say. Service is terrible, slow , inefficient and unclean. The place has littered floors and random homeless people hanging out right by the door. Last year on a summer evening a group of 30 odd “juveniles” just stormed in and it was scary. Even if you order online and it says your order is ready for pickup you need to wait a good 15-20 minutes or more to get it!

Excellent service in this location. Good quality food. Love the shack burger and the chicken sandwich. Most importantly, each one of the staff is super friendly and cautious about Covid-19.

Shake shack is up there with those sought-after, regional favorite, burger joints like Culver's in the Midwest or Whataburger down south. Shake shack does a good job repping the east coast. The service was fair and friendly. As for the food, it tastes delectable! Not a huge fan of crinkle cut fries, but the cheese sauce had strong notes of cheddar and a creamy texture which really suited these fries. The milkshake was above average, nothing mind-blowing about it but the quality was definitely there. The smoke shack is a great burger! Smash burgers are mouthwatering but i think the choice of chopped cherry peppers really added a tanginess that enhanced the burger a lot! My only real complaint is the price, around $36 for everything you see in the pictures! I'd say that's a lot considering we didn't get full meal combos. Other than that, i definitely recommend you try it for yourself and cross it off your list of burger places to visit!

Good burgers, but on the slightly pricier side for fast food. However, the speed of service at this location is so unbelievably slow that I think a more applicable name is "slow food". It took literally 20 minutes for our number to get called, and this was at 8pm when there weren't even that many people. If you need a quick meal or don't want to wait like they're serving you Michelin star dishes, I'd stay away from this location.

Well, I certainly don't get what all the hub bub is about. Perhaps it was due to the location, but no... people really seem to like Shake Shack and they talk about how great it is. I don't know if I can totally get behind that. This was our first time, the menu is much smaller than I had anticipated. The food also took longer to prepare than I would have thought. The fries were quite good. The burgers were underwhelming. Like, taste-wise, they were pretty good and I liked the charred edges of the meat. But they were small for the price, like McDonalds burgers are thicker. I got a double SmokeShack and it was not even close to what I was expecting. Again, flavor great... portion, not so great for nearly $12. So, we got three burgers, three fries and three sodas for $51. Not sure I would go back.

I went to the original Shake Shack in New York and the burgers are now pitiful in size and taste in comparison. It’s still an okay burger overall but nothing special and kind of expensive for fast food. Service was fast and okay. Place was nice and clean and well located.

Visited this place over the weekend. The place is beautifully lit and had a good customer service. Your phone number is taken during the order for a smooth delivery prices, even for the dine it. The lights are the one of the main attractions of this place. Ordered the chicken nuggets, sandwich and fries. All of them tasted very good. The nuggets were super tender and is definitely a must on the order. The choices are limited, it being a burger place. If you have burger cravings and want to try out something different yet usual, check out this place. Friends I visited this place with also mentioned that the ice tea and the draft beer were good too. So adding that to the review as well.

Shake Shack in general is fantastic; this one in particular can be mixed in terms of service. I’ve had bad experiences waiting as long as a half hour for food even when there weren’t many customers (see photo), but have also had quick and courteous service. I think they are improving. [Edited my review to raise the score after a good experience followed a bad one]

Great burgers and shakes. You won't be disappointed and make sure you get the shack sauce.

The wait was about 30 minutes when I went on a Thursday afternoon. I was shocked to see that they sell wine and beer. My fries were delicious, but I wasn't a fan of the burger. My half and half was bad. I couldn't taste any sweet tea, and the lemonade was super bitter. There are plenty of seating and standing options to eat your food. Staff were courteous and respectful.

Ive had shake shack food here and in Dubai......Good tasting but small quantities that make you feel food is overpriced. We were there for lunch and had to wait to order and then to get our food. They need to do better to manage their lunch surge. Customer service was great but in general I didn't feel like shake shack gives the best value for money.

Service was good but food was okay okay. We tried Burger 🍔 bit costly and not even properly filled. The shake was good.

Great burger. Friendly staff. Went there after 7pm and there was no line, but food still took 20+min to come out?!?

Shake Shack can do no wrong. Food came out hot and quick even with as busy as it gets. Chicken sandwich was delicious!

I mean, it's a pretty good Shake Shack. I've been multiple times, but my favorite item to get is the orange creamsicle float. I liked it so much that I tried to recreate it at home, which didn't end up being too hard. My group also tried the oreo shake thing, which was really good but HEAVY. One of those shakes definitely has 1k+ calories in it, and its really, really sweet. It's something you have to try, but with a partner. The location is great. Every time I've been, I've walked around Inner Harbor area and around the Trade Center across the street.

This was my first visit to Shake Shack. I decided upon the Avocado Burger, but when I went to the kiosk it was not an available choice, so I was disappointed. Fortunately, the manager Alan stopped by our table to ask us how was our food, and asked about our experience, and I asked about the missing menu item. He explained why it most likely was not on the menu. While talking we realized that 3 out of the 5 of us would have ordered that menu item. Alan left us and returned with 3 coupons to compensate for the burger. I will go back if only to get a chance at that burger. Thank you Alan for the great first time experience at the Shake Shack.

Little on the pricy side, but very good! Had the hot ones burger and the portobello mushroom burger. The special juices were "meh", very sweet, not bad, just not my thing.

Very tasty, reasonable price for location and specialty food. Everything but the drinks were tasty. Do not recommend the flavored lemonade. The custard was amazing. The smash style burgers were tasty. The fries felt and tasted like cafeteria fries, but I grew up on school lunches so were fine for me. Would have been 5 stars if the lemonades hadn't tasted bitter and the same.

Delicious fast-casual food. We had a bit of a wait for our food but that was expected. Staff were polite and the restaurant itself was clean and well kept. One thing to note: While at our table we were approached by a man who said he was running for state Senate and handed us a card, and another man who asked if we could buy him food. I expected this being in a relatively popular restaurant in a large city, but it's something to be aware of.

Best burgers definitely.. clean and friendly stuff. It is a busy location but they handle the orders fats and efficient:)

Shake Shack hits every time. The staff is friendly and you can order from a self checkout kiosk! For me that is wonderful when my social battery has run out and I don't want to fake a smile. Food is yummy as always. The cheese fries are perfection. Good place for a quick bite.

The fries were on point! Awesome fries. The cheeseburger was ok, but my son and I agreed the chicken nuggets were awful. They weren't burnt or anything, they just didn't taste good and were very greasy. We ended up throwing them out. The staff was friendly and were very helpful with the woman before me who didn't speak much English.