Popeyes Louisiana Kitchen image

Popeyes Louisiana Kitchen

Restaurant Fast food restaurant Seafood restaurant Chicken restaurant Cajun restaurant

Louisiana-inspired fast-food chain known for its spicy fried chicken, biscuits & sides. People often mention chicken, order, service, Popeyes, restaurant, ordered, biscuits, sauce, time, wrong,


Address

2000 N Howard St, Baltimore, MD 21218, United States

Website

www.popeyes.com

Contact

+1 410-244-7180

Price rating

$ $$$

Rating on Google Maps

3.50 (1.5K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: chicken (17) order (11) service (8) Popeyes (8) restaurant (7) ordered (7) biscuits (7) sauce (7) time (6) wrong (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Uchizi P. 1 year ago on Google
    Fast drive through service, clean surroundings.
    3 people found this review helpful 👍

  • 1/5 Amy M. 1 year ago on Google
    Bad service I pay $25 for 2 meals this is what I get
    2 people found this review helpful 👍

  • 1/5 catherine t. 1 year ago on Google
    The employees was very rude. Ask for fries, got mashed potatoes, ask for red beans and rice, which had a funny taste . Cashier was new and couldn't count. Soda's is flat. Overall they they need more customer service training. Restroom was so nasty to it was pitiful. Needs a make over. 05/21/22 Baltimore Maryland.
    2 people found this review helpful 👍

  • 3/5 Edward Z. 6 months ago on Google • 255 reviews
    When I walked in the restaurant I paid attention to the time and it was 8:15 and the restaurant closed at 9:00. I noticed this because they were already stacking chairs on top of the tables and I was worried that they were about to close. When I ordered my food the gentleman that took my order did not pay attention to what I was saying and there were several mistakes made. I did not get the sides I ordered at first I had to ask for them again I also did not get the biscuits that were included in my special. I did look and see that there were chicken tenders but when I got home I found out that I had only gotten 10 when I was supposed to get 14 in the deal that I paid for. They did not like paying attention to people when we were waiting for food I had to stand there for quite some time before anyone paid attention to me and asked what I needed. Since they weren't letting us sit in the restaurant I did drive home with my food and did not again notice that I did not receive all my food until I got home. But they were content to send me out the door at first without the sides and without the biscuits only the chicken and the drink. So I don't know if I would be willing to go back to this location.

  • 4/5 Delphine P. 3 years ago on Google
    Fresh & delicious! Good service @drive-thru & pickup window. Bit of a wait but very busy time. Thx Popeyes! Took away a star because somebody sprinkled a decent amount of SALT on the biscuits!
    1 person found this review helpful 👍

  • 1/5 MYA MYA M. 1 year ago on Google
    When I got home my food was so wrong n nasty . I found hair in my Mac n cheese(just disgusting).my chicken was burnt and cold . they forgot my pie and sauce for my tenders. I was told not to go there but me trying to find the closest spot .never again 30 bucks gone into the trash . No point of calling when they are so unprofessional.
    1 person found this review helpful 👍

  • 2/5 Christopher J. 1 year ago on Google • 30 reviews
    Customer service has improved since I left a ranting 1-star review, but the workers here still don't know how to read and process online orders. Make sure you open your bag and check your order before leaving this Popeyes location!!!! I get that the printer sometimes doesn't work or tickets get mixed up, and I'm OK with waiting a few minutes when that happens. What I'm not OK with are people just throwing random stuff in a bag rather than taking an extra 10 seconds to read a ticket. The guy at the counter today at least packed the correct amount of chicken and fries, but he did not pack any of the 5 biscuits, forgot 3 of 5 sauces, and gave mashed potatoes instead of coleslaw!!! The restaurant was not busy when I picked up today, and my receipt was given with the order, so it wasn't stress or mixed up papers that caused the error. At least the Popeyes App customer service gave enough points to replace the $5 worth of biscuits and sauce, but next time I go here I hope I remember to check the bag!

  • 3/5 Katrina T. 1 month ago on Google • 22 reviews New
    Area is a mess. Half the menu advertised the truff chicken sandwich but the young man told me they didn’t have it anymore. One of the sandwiches I ordered was kind of thrown together. The food tasted ok

  • 1/5 Rowena C. 5 months ago on Google • 10 reviews
    I made a order of a piece butterfly combo aeddie. The butterflies shrimps was overcooked. Couldn't eat him, had to throw him away. And they charge me 10 dollars, which was not worth it.

  • 5/5 Timothy H. 4 months ago on Google • 7 reviews
    This is highly recommended for me. For, I love salt and pepper on my food regardless. But in Popeyes I never use season as the food is already tasty with Cajun season and it's better for me (salt intake) is limited everytime I go to Popeyes

  • 3/5 Mabel P. 2 months ago on Google • 6 reviews New
    Didn't have any chicken ready, waited for about 10 minutes. Order was wrong, I wanted spicy chicken, had none, and I wanted a large cup of beans without the rice , got beans and rice. I ordered 2 and did not receive them. I was at your Howard Street store around 10-10:15p.m. I spent $32.32 cents and got home and realized I didn't receive all of what I ordered. I called back to the store, and they would answer the phone. You had a heavy set guy working the drive-thru and a little short man who I think was the manager. So, how do I get refunded for the items I receive? I really like your spicy chicken and rice and beans, but I expect to get what I paid for also.

  • 1/5 Arshaya H. 1 month ago on Google • 4 reviews New
    Do not order from the app from this store. They do not package the food properly, leaving the drivers to do whatever they want with your food, wrong drinks, no receipt on bags that are sealed. Do better please

  • 1/5 Markus C. 4 months ago on Google • 3 reviews
    Sat in drive through for 15 min at 10am and I was there at 10am they suppose to opened at 10am, front door locked. Called and the guy answers and says the fryers aren’t heated up…. Sir yall open at 10am which means chicken should be ready at 10am! Not just getting there at 10 and cutting fryers on at 10! Now I’m late to work and inconvenienced because of this restaurant! Smh

  • 1/5 Danielle J. 1 year ago on Google
    If this is the one on Howard Street. THE WORST IN EVERYTHING. We try to support our neighborhood take out spots, but clearly they don't appreciate their neighbors. We will travel to York Road to get our Popeyes. Order is NEVER right, either the wrong sandwich or missing items. The customer service window is TRASH. Young lady with a bonnet on her head was very rude.

  • 3/5 Kozyne B. 8 months ago on Google
    It's noisy, it took a long time to get food, we ate inside to burn time before work but it wasn't very peaceful. Overall it's okay. Not every place is Stella but it could have been worse I suppose.

  • 1/5 Amy L. 7 months ago on Google
    Literally not one item was correct! Didn't even include the biscuit from the combo! Not to mention the incorrect sandwiches didn't even come with the toppings that normally come on a fried chicken sandwich-one is JUST the bun and chicken. Only reason we went here was bc all the local chicken places were closed.

  • 1/5 Mike E. 1 year ago on Google
    $0.50 per sauce packet? What? Go to the Popeyes in Catonsville or Owings Mills where it’s free. If I pay for six fish sandwiches give me some tater sauce, come on.

  • 5/5 Aleasha B. 1 year ago on Google
    It was good just wants my sparkle pack and some strawberry preserves so polite thank u everything was awesome

  • 5/5 Colleen D. 1 year ago on Google
    Best mom and pop chicken spot on Howard Street hands down. The customer service went above and beyond. I was also impressed with the upkeep of their soda machine which was definitely in peak working order. Good job guys, looking forward to my next visit!!

  • 5/5 Olabisi J. 1 year ago on Google
    Very clean restaurant patient courteous order takers and when I use drive thru the delivery staff pleasant when handing U your purchases food piping hot Chicken I enjoyed my meal plus sides

  • 1/5 Fan F. 1 year ago on Google
    I will NEVER order it. Missing important ingredients but cannot get refund. A family bundle with four sandwiches and four tenders. I didn't receive the tenders! But they didn't give me any refunds! Nothing but trash!

  • 1/5 Eric B. 1 year ago on Google
    I ate from there lastnight and got sick my stomach is still hurting all I got was chicken strips and they were old like they've been sitting out for hours I didn't want to waste my money so I tried it and got sick!

  • 1/5 Judy M. 1 year ago on Google
    My experience at this restaurant on yesterday was horrible. They had at least 10 people standing around waiting for their food. One cashier and she made people wait and one young lady packing the food. No manager was on duty to assist the ladies up front. They were out of several things that we requested off the menu. The machine that makes the lemonade was down, you had to wait 10 minutes for biscuits, they had no butterfly shrimps, they didn't have any special sauces for the shrimps. Didn't have any coleslaw the lady that packed the food was apologetic. But they cash it was very rude. Customers were staying around complaining. I thought that this was very unprofessional a assistance manager or store manager should have been in attendance to oversee the operation in the running of the store. 🤔

  • 3/5 Danni B. 1 year ago on Google
    Need to do better with stock upkeep. They are always out of at least one sauce and one type of jelly. And you can count on your favorite drink to be out as well.

  • 3/5 Harlan H. 1 year ago on Google
    Adequate/good...that's what they always are. Just a three pice wing, no sides. Flavor and taste are always the same. If the wings were bigger than a small chicken I would have added another star; if they included a biscuit and honey---FIVE STARS.

  • 3/5 Walter B. 1 year ago on Google
    The meal was cooked over fried and kept insisting that is how its prepared. Then show me a piece properly cooked and serve me that piece. Their attitudes were poor, also, and the reason I gave them three stars is that they really tried to correct the order.

  • 1/5 Shakita B. 4 months ago on Google • 1 review
    I had a coupon for a 5pc signature chicken and two sides and a drink which was cold 8049 but when my mother gets to the drive-through, they told her I still policy they can’t take my coupon which it says all I have to do is give you the coupon number even in a small print, they refuse to take my mother’s order wasted a whole entire coupon. And showed not a care in the world I’m very pissed

  • 1/5 moderatelyjohn 10 months ago on Google • 1 review
    Popeyes completely got my order wrong and would not acknowledge or answer any calls in the drive thru before I left they already managed to forget to give 1 of my chicken sandwiches, I ordered a 5 piece for 2 dine in and only got 3 pieces, they forgot both biscuits, and the wings I ordered they forgot the dipping sauce and got the sauce wrong


Call +1 410-244-7180 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ No-contact delivery

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