Stayed here for a night with my family, and started to regret it as soon as I walked into the room. Unfortunately, I did not spend the time to check the reviews or research the hotel property, but this is a very old building to start. Many hotels are successful in maintaining and remodeling old buildings to keep the character and charm of buildings of this age. Unfortunately, Hilton has not done that here. My photos will speak for themselves. This room should have never been rented to a guest. Mold being a primary reason, the physical condition being the other. I arrived at the room with dirty dishes still sitting outside the room which is never a good sign. Upon entry, I noted the musty smell mixed with cleaning solution, but assume that is probably in every room. I found the toilet to be running with water dripping from the supply valve to the toilet. The room is oddly shaped with a strange wet bar room that is a sad waste of space. I noted two spots of obvious water damage in the room ceiling, one being in the bathroom (probably from the bathroom above). The next morning, upon further inspection, I found that the area under the wet bar sink had suffered a leak at some point, which resulted in warping of the fiberboard cabinetry and black mold. Then, when I was packing things up, I noticed signs of water damage near the corner of the room by the bed that my children slept in. It appears there was some sort of active leak where the carpet appeared wet and damaged (see photo). Completely unacceptable! I will leave a few more comments about the service of the staff. As standard with embassy suites, a free hot breakfast is offered. This was the absolute worse attempt at offering any free breakfast I have ever experienced. The breakfast space seemed busy, but not standing room only busy. Unfortunately, the staff had not replenished anything! I ended up eating a bowl of cereal with a fork since no spoons were to be found. There were no coffee cups for at least 30 minutes. No silverware for approximately 20 minutes. No juice glasses, and on and on. They clearly don't staff appropriately to handle the demand. At some point, the manager arrived and began to field complaints from many unhappy guests, and made some minor replenishment of supplies. But once 10:00 came around, they were very quick to start taking everything away. If only they had been so quick to re-supply. The breakfast is a complete fail! Upon checkout, I thought surely if I explain what I experienced in the room, the manager would be more than happy to credit me a discount or points due to the unfortunate stay. Well, the front desk staff were clearly experienced with fending off complaints. I was told there was no manager present (despite it being 11:00 on a Monday), and surprisingly there were no business cards with the manager's name and e-mail. They further explained that I should have called to request a different room, instead of complaining at checkout, and that they could not offer any discount to the room. I have two problems with this statement. First, the guest is supposed to be the priority here, it is not my responsibility to "find" an appropriate clean room in the hotel. Second, several of the more concerning room issues were not noted until the day of check-out. After showing the clerks my photos on my phone, they seemed to acknowledge that my complaints were valid, but were still unwilling to offer any compensation. Nevertheless, I asked for the manager to call me. They never did. I'm a Diamond Hilton member, and this hotel is an embarrassment and shame. Shame on you Hilton!

I stayed in the 1 queen premium room. Everything was cleaned well and we'll put together. There was a lot of space. The room included a dining table, a sleeper couch a desk and a small gallery style kitchen space with a microwave and small fridge. There we're complementary drinks and snacks. The bathroom nice size 4 piece spacing (tub/shower combo). The bed was in it's own room with a closet. There was a TV in the bedroom and living space. Most of the staff was very happy and helpful. My room came with free breakfast and they have a bar that closes at 11p with a pretty nice happy hour. Room service has a very limited menu, but the food was excellent. Overall this was a pretty nice place to stay.

This was by far the best customer service I've ever experienced! We arrived early for check in and our room wasn't quite ready which we expected so we asked for the coupon book that came with the package we booked. They didn't have any at the hotel so they needed to go up the street to get a few more from a sister hotel. Due to this wait (which wasn't that long), Tish upgraded our room to a 3 room suite. This was so amazing. We didn't ask for it and we weren't even complaining. She explained we were inconvenienced and she wanted to take care of us. Tish knows what it's about to take care of her customers. She deserves recognition for her bubbly personality and knowledge in hospitality. Thanks Tish for making our weekend getaway special! Our kids loved the room and the hotel was gorgeous. I recommend this hotel and hopefully others get to experience the same service we did.

Shortly after arriving, my husband and I went to the lounge area to get drinks. The service was terrible. After 15 minutes of waiting for the waitress to come up to us, we had to gesture her over. She was unpleasant and she never brought our drinks. By this time, my husband went to the bar to order them (30 minutes later we finally got our drinks). Bed was stiff as board and pillows flat. Elevators slow. If you wanted coffee, you had to wait until 7:30am (weekend hours). Unfortunately, the hotel needs a facelift, a pool, and a new attitude. The location is great being near the harbor and the front desk staff was great as well.

This place was great! Staff were friendly and great with customer service. Happy hour from 5:30-7:30 with free snacks and drinks including alcoholic beverages , a plus. Trying to get an elevator was a bit of a challenge, but that was the only negative. We got the Junior King suite this time, and the room is "roomy" to say the least. Private master room was great. The shower was nice, big shower head and nice plush towels. Even though it does say parking on website, it doesn't say at $34 a day valet or you can park at public parking for $16 a day but you get charged each time you leave. Also, trying to get around the city is crazy. There are a few nice restaurants within walking distance too.

Spent 3 days! At first glance, was not impressed AT ALL. Didn't like the setup of the front desk. But I love STACKS on the second floor which is a restaurant and also does the room service for the hotel! The prices are a bit high but the food is GOOD! The waiters were attentive and amazing and they have a good HAPPY hour! $5 dollar drinks! Okay back to the hotel...it has a Starbucks on the ground floor connected to the hotel. The room was nice and housekeeping was fast and great! I never waited more than 5 minutes for whatever I called for. The women at the front desk were very nice and helpful! Overall the stay turned out better than my first impressions were!I guess I won't judge a book by its cover again!

Very nice hotel with good facilities. Unfortunately, the surrounding area is not that nice.

Nice roomy one bedroom suite (Premium King) that also included in-room snacks and bottled water. The breakfast was fantastic. Never had to wait long. The happy was also generous, I just wish the snacks they served changed from night to night. Staff were friendly and helpful when needed. Other than the bed - which was quite comfortable - the furnishings were spartan and uncomfortable, the reason for a four rather than 5-star rating.

Very disappointed in the cleanliness of this hotel....our room was gross. Food crumbs on the sofa area.....grass and hay on the carpet not vacuumed up. Furniture was not wiped down as there was spilled milk and chocolate crumbs. One of the blinds were broken and TV very temperamental. We would have to press the power button many times just to turn the TV on. When we mentioned the room wasn't very clean the housekeeper brought me a vacuum and left it with us. What!!!! Stay elsewhere. To add to my review, our second night the air conditioner stopped working and got as hot as 82°. The bathtub was now clogged and would not drain so we had to shower with inches of water barely draining and the shower water temperature was not even lukewarm....pretty cold. There are so many hotel options in this area, stay away from this hotel.

This location was roomy, comfortable and had an amazing view from the 22nd floor. The water pressure was great in the shower. The complimentary reception was nice and the party of nine that I attended with had a fantastic time. The complimentary breakfast was good. The elevators seemed slow but that was probably because there are so many levels, I hadn't been in a building with that many floors for years. This location had valet service. The 10 minute text ahead didn't work so well around check-out time on Sunday May 26, 2019. The location has shopping nearby and many places to walk and site see so I'd recommend this location when visiting the Baltimore area. I was well pleased with my stay here and plan to return in the near future.

This hotel is Awesome! Fantastic room, very clean, a few minor flaws in the bathroom but overall exceptional! Happy Hour from 5:30-7:30pm every day which includes free buffet apps and select bar drinks!!! Upper floors have a fantastic view of the inner harbor area and city. Things sparkle at night! I'd definitely visit again!

Cons-Room service never once answered the phone. A towel and sheet had blood or wine stains, the closet door handle was broken and off track, the stopper in the tub was broken and would close on its own trapping water- couldn’t pull it back up to drain, and the pictures of the hotel room is very misleading. Very small bathroom. One valet driver (female with dreads) sped up the parking deck on a customers car which is beyond dangerous because the parking deck is tight and spiral with hardly any turning space. The hotel is just old and not a Embassy like experience. Little on the dirty side as well. Pros- Large room, conveniently located EVERYTHING is nearby by car or on foot. Cute functional kitchen, windows which open and expose the city, great views especially at night, no shortage of mirrors;-) Extensive menu if you like alcohol, air conditioner works in zero.5 seconds. There is a Starbucks inside as well as a bar.

Stayed here for a week. Things I liked: Good gym, very good breakfast and breakfast staff, rooms are pretty good, and great for the price point. The Restaurant Stacks does have decent food options made to order. Things I didn’t like: Customer service can be pretty hit or miss. When they hit its good. When they miss it’s not. Restaurant Stacks service can be horribly slow when busy, and room service is a mandatory 22% gratuity even if the service is horrible, which can happen. Final thoughts, I’ll be back, but won’t expect friendly customer service or speedy restaurant experiences.

The Embassy Suites by Hilton Baltimore Inner Harbor is one of the nicest hotels I’ve visited. I don’t know why there are so many negative reviews because our experience was awesome. Our suite was very clean and seemed newly renovated. In our suite was a kitchenette, two queen size beds, nightstand, sofa, desk, bathroom, and flat screen television. The best part of the room was our view of the city from the 28th floor. The skyline was absolutely beautiful at night. Since my family and I were in Baltimore for a family emergency, it was refreshing to return to our small oasis after a stressful day. Every morning there is free made to order breakfast such as sausage, bacon, potatoes, eggs, omelettes, waffles, cereal, etc. Every evening there is complimentary alcoholic beverages and snacks in the restaurant area. The staff was exceptional and welcoming. From the welcome desk to the waiters/waitresses, and to the housekeeping, the staff was pleasant and happy to assist. The hotel also has valet parking and the drivers were very courteous. The staff at this hotel really seems to love their job and that’s not a common observation nowadays. Overall, our stay was wonderful and refreshing.

My wife and I were visiting our kids who live in Fed Hill. The value of this place was amazing. The front desk people were very accommodating and polite. The evening happy hour was exceptional and the breakfast a bonus. The bar and restaurant area is quite large and a good place to kick back. I even used the exercise room and it was rather large for a hotel. All in all, a great experience. This is not a fancy, stuffy, elite hotel but the room was enormous and we could have been comfortable there for a longer stay. One complaint: only ice machine is on fourth floor and we were on 33. Not the worst thing in the world.

I loved everything about the hotel. The room was spacious and the employees were pleasant. I got a suite which made me feel at home. I cannot wait to go back this year. The happy hour drinks were awesome as well. You will definitely get your money's worth.

hotel well located near the port and the quays, but nothing, absolutely nothing open in this area

Closed down. Won't be a hotel anymore

Accidentally overcharged me $500, and took months to fix the situation. Unprofessional.

Room was very large and nice! Overall pretty clean, but there was a lot of hair in the bathtub that we had to clean out in order to be able to shower and have the water drain. That was a huge gross factor for me. We also found some trash under the couch, but the rest of the suite was very clean. Happy hour and breakfast were great!!! The staff was extremely friendly!

This hotel is terrible. Avoid it. The elevators don’t work, and we when stayed there, they had 3 parties, in addition to 37 floors of occupants. They locked the elevators so only the parties had usage. The front desk was indifferent when we complained about the 20+ minute elevator wait time.

Spent Christmas here with my family. Hotel is dated, but not bad. Great staff. Breakfast selections was good. No waffles for the first two days we spent there (which is my favorite), so I was bummed by that. Complimentary drinks in the evening was great. I was pleasantly surprised by the selections of drinks. Overall experience was good. Will definitely stay here again.

Wonderful weekend at the hotel. Went to celebrate my mom birthday and have no major complaints. Front desk was wonderful, friendly and professional. Restaurant staff that helped us have the great dinner for Mom, Antoine and Jacob, were outstanding. Rooms were spacious and comfortable. Bathrooms were small but adequate. Location was great. Wonderful time had by all.

My family stayed here over the weekend. We were looking forward to a fun weekend but unfortunately the hotel was the worst hotel I have ever been in. Our first room was still dirty and the soap was used and there were missing towels like someone was still using the room. Our next room was still gross but was a little cleaner. We couldn't even take showers because the water was way too hot. Scolding hot! We called the front desk and they tried to adjust it. Still was so scolding hot that my children could not shower. They said that they would remove the $78.00 parking fee for the inconvenience but they charged our card anyways and did not credit us at all. They gave us a receipt to make it look like they were giving us a credit but still charged us. I do not recommend this hotel at all!!! We had a great weekend when we were not in the hotel. And the breakfast was not very good either.

My family and I stayed at this hotel, When we first arrived we had to pay to park and we had to pay $30. After that we were talking to the front desk about it and they were SO SO SO RUDE. After that we had to wait in the lobby area for 3 hours because our room wasn’t ready. The rooms were very nice. The breakfast was delicious. BUT at happy our you can only get one drink at a time. The customer service was very bad, we will DEFINITELY not be coming back. I am really disappointed of this hotel🙄🙄🙄

Located in the heart of downtown, we walked to the inner harbor and surroundings, that was great. We checked in around 6:30pm and they were having their cocktail our, the finger food was good, but of course the alcohol and beer that they give you for free is not good, you have to pay for the good stuff. The suites are big, clean and modern, it gave me a lofty feeling. The breakfast had a good variaty the only thing I didn't like was that the cantaloupe was fermented (going bad), but I told one of the hostesses and she got it replaced right away. My only recommendation is that the staff smile more, they all look like they don't want to be there! From the front desk to housekeeping. Overall we had a good time, thank you!

Staff at the front desk was amazing considering the operational failures. Here for a wedding. Blocked rooms for the event were not ready at check in time. Only 1 functional elevator, making it difficult for guests with wait times in excess of 10 minutes. Understanding the capacity that may play a part with staffing, they were not equipped to handle keeping the buffet clean and free of mess, in addition to wait time to refill food. I had to find someone to clean the tables. While waiting for the elevator, a group of employees were also waiting, complaining about how poorly this hotel is managed. It’s disappointing that the Hilton brand and reputation is at risk each time a customer has this kind of experience that goes against Hilton’s culture of excellence.