1/5 Michael C. 7 years ago on Google
This
location
needs
better
service
training.
Especially
for
the
house
keeping
staff.
I
reserved
a
room
from
July
10
-
17,
2017
for
a
conference
I
was
attending.
If
I
had
the
additional
funds
to
stay
somewhere
else,
I
would
have.
The
old
saying,
you
pay
for
what
you
get,
has
never
been
so
true.
The
vicinity
didn't
seem
dangerous
initially,
but
after
a
few
hours/days
that
perception
changed.
I
was
originally
placed
in
a
room
in
the
back
of
the
property.
I
didn't
feel
safe,
so
requested
to
be
assigned
another
room
in
the
front
of
the
property.
The
front
desk
complied.
The
room
I
was
assigned
had
dirty
blankets
on
both
beds
and
only
enough
towels
for
one
person.
I
informed
the
front
desk
and
they
had
the
blankets
replaced.
On
top
of
that,
I
was
charged
additional
fees,
I
went
to
the
manager
and
he
informed
me
that
the
system
made
the
charge
and
that
it
would
be
refunded
within
a
day.
So,
that
matter
was
taken
care
of.
I
was
having
trouble
getting
the
correct
amount
of
towels
each
day
and
the
toilet
was
broken
and
running
nonstop.
My
breaking
point
occurred
on
Friday
(July
14),
I
came
to
the
room
a
little
early
(4:08
PM).
Upon
entering
the
room,
I
saw
that
both
beds
were
not
made
up
and
all
of
the
towels
were
taken
and
not
replaced.
I
went
to
the
front
desk
to
inquire
had
the
housekeeping
staff
left
for
the
day.
The
rep
assured
me
that
they
were
still
there,
but
work
a
little
slow.
I
left
to
return
to
my
conference
and
returned
to
the
room
a
little
after
10
PM
only
to
find
it
in
the
same
condition,
no
towels
and
the
beds
still
not
made.
I
went
back
to
the
front
desk,
pissed
at
this
point
and
wanted
to
know
what
happened.
The
same
rep
was
there
and
stated
she
would
bring
me
towels.
30
mins
passes
and
she
brings
the
towels
or
only
what
she
had.
She
claims
to
have
written
up
the
housekeeper.
I
informed
her
that
I
would
be
checking
out
three
days
early
due
to
the
issues
this
week.
I
made
reservations
at
another
hotel
and
checked
out
the
following
morning.
While
checking
out,
I
informed
the
manager
of
what
had
occurred.
He
had
the
head
housekeeper
come
to
the
lobby
and
explained
to
her
what
had
happened,
he
also
refunded
me
two
days
of
room
fees.
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