You may need to retrain a nurse on your staff, nurse Kimberly Heinrich has a horrible nasty attitude,shows no compassion, caring,kindness, patience or understanding. Not sure what she's going though in her life, but it's definitely showing how she treats other people coming from a parent who had lost their child to a horrible accident. This person definitely does not need to be working in the medical field she doesn't know how to talk and or treat other people..Sad world we're in. A little bit of kindness goes a long way.

The nurses at er are very care less, my grandpa had a severe leg infection, his wound was leaking and needed to be looked at but they didn’t care much about it. He waited 13 hour to get a ed bed/ room since he needed treatment but they had no clue how long it might take. I think they don’t deserve any stars at all.

Administration… You need to call the hospital and pretend to be a customer. Your operators don’t have basic information. They can’t access who the managers are for any department. The ER secretary tells you the MANAGER is the “charge person” and she won’t talk to you. This is all basic information and is very frustrating for the person calling. Also I just read your reviews on the ER. What are you doing about this??? SEVERAL Horrible reviews

My mother in law has been battling stage 4 cancer and we have been frequent guests. The hospital is a bit outdated. The staff seem tired and overworked. However that does not hinder this being one of the best medical research hospitals in the world.

In terms of customer service, you won’t be getting the bare minimum talk less of a good service here at John Hopkins. The level of care and attention my mom received at this hospital is so terrible I actually cried. It was inhumane. My mom who was in so much abdominal pain was screaming and writhing in pain for several hours and nobody cared (the nurse assistants). She arrived at the ER at 6:45pm Saturday night and didn’t get a bed or see a doctor until 11:15am Sunday Morning. She was in the waiting room the entire night. I understand that the capacity was full but I feel like the nurse assistants should have at least checked on her a few times and provided her an update on how soon she could get a bed or show that they are aware of her presence but no, no one attended to her. We were left in the dark about the amount of wait time and the situation with the ward she needed to be transferred to. All in all, we will not be going back.

My experience with the staff was a very special and good one of course there were a couple of not so greats but as a whole I totally appreciated the experience and staff!

My son drove 2 hours for an appointment with neurology. Appointment was canceled by Johns Hopkins less than 24 hours prior. NO phone call, nor any meaningful attempt was made by JH to inform him of the issue with insurance. He was also refused as self-pay on-site. My son's comments follow: While I appreciate the information provided below, I do not appreciate, nor understand, why I wasn’t contacted by phone, given the short notice of an insurance issue. Less than 24 hours notice of cancellation and no phone call? No other options? I showed up for my appointment after a 2 hour drive, only to be informed there was an issue with insurance. I offered to self pay and was turned away. I’m seriously trying to wrap my head around how poorly I’ve been treated.

One star because there is no negative star. Worst experience in a waiting room of a supposedly well renowned hospital. Where to start? In a time of epidemics, the waiting room is sardines packed. The facilities are far from being sparkling clean. After triage, patients are brought to a "quieter" waiting area where there is no restroom, so you have to go back out and re-enter the emergency room, unless a common sens gifted staff let you go through the "staff only door" in which case you don't have to go out and re-enter, you just have to cross the superbusy waiting room. Let's talk about the nurses attention to the patient, they must be blaze because they do not listen to the needs of the patient. At this point, robots will be better. After asking several times to meet with a supervisor nurse, three hours later we are still waiting for the supervisor nurse, and we were just told that nobody was aware that we wanted to see a supervisor nurse. SCANDALOUS. The patient has not received the care he needed, and he now wants to sign himself out of the emergency room. Infamous and overrated Johns Hopkins at 1800 Orleans Street in Baltimore to be avoided.

I could say so much on behalf of this teaching hospital. I couldn't refrain from being brief because it's a lot. This hospital is superb and no wonder why they are leading the way in transplants! Their standards of quality of care, safety, and respect cannot go without mention!! As a recent inpatient, I must highlight their genuine efforts to lift your spirits with every encounter, from every level of staff. I've never experienced anything like it in all my years of being sick being admitted to various hospitals in hopes that I would get a transplant from my journey from NC to Maryland over the past 4 years. They are awesome by all measures. The leaders of the hospital must really understand what it means to encompass being a progressive, inspiring, intellectual, and embracing environment. Especially one in which to receive patient care services. And, in particular, as it pertains to the Transplant, GI, & Surgical Teams. They appeared to embrace diversity, be team players, be compassionate, and provided a nice healing & positive environment.

I'm not even from the states but ever since I watched the documentary about Maya Kowalski I just had to write my thoughts about this disgraceful hospital. I am from Vancouver and I am also a nurse, and we care about our patients and we strongly take their family concerns into consideration because we as health care professionals are here to help. What a horrible place to take your child just for these horrible doctors and nurses and other hospital staff to call child services on a concerning mother who actually cares about her child. I hope and pray this hospital gets sued. Absolutely disgusted by this. shame on all of you and I am sure you know who you are. Ps. if there was an option to give Zero stars I would definitely choose that option.

We had a very nice experience here. Dr Kuwera and staff took perfect care of our toddler. He was competent, thorough and friendly-explaining everything as he went. It’s a large hospital, but with many helpful staff stations throughout, it’s easy enough to find your way around. Must register before entering, which ensures safety. Very thankful for wonderful healthcare.

After the experience my wife has gone through at Hopkins, I would NEVER recommend this place to anyone. When Howard County General transferred her to Hopkins I was thinking this was great because Hopkins was "supposedly" a really good hospital. Not so much. She spent two weeks as inpatient. The service was decent as inpatient. Most of the nurses were really friendly and very pleasant to talk to and that overall experience wasnt too bad. They were slow at coming to her bedside when called at times, but overall it was pretty good. Outpatient care and followup, on the other hand, is abysmal. Trying to get ANY kind of outpatient care at this place is a joke. Be warned if they release you for outpatient care, everything following will be an absolute nightmare. One department passes you to the next, nobody can answer questions, when you speak to the referring department nobody can help, on and on and on. It is extremely frustrating that no two departments can seem to get their story straight or know what is going on. For a top-rated hospital in the country, the fact that outpatient follow up is such a disaster really shocks me. They are supposed to be helping people through this and instead they make the entire experience painful and frustrating.

I had a hysterectomy due to a large abdominal mass and was seen by Dr James Stuart Ferris. The surgery went well and he and his staff was amazing. I recovered at the Sidney Kimble cancer hospital and the nurses and doctors there were amazing. I was treated with care and concern and the entire staff was absolutely wonderful. I came from out of state because I had a family member who had a brain surgery done here and it was highly recommended. I felt that everyone we encountered were kind and helpful and the staff was amazing and gave me the best possible care. Thank you for skill Dr Ferris and your amazing team!

Lady at John’s Hopkins hospital whose lower leg and foot was swollen, she asked for a wheelchair to prop it up. This security guard told her that getting that wheelchair was above his pay grade. Then they complained about her propping her leg up on a chair. @Johnshopkinshospital

Everybody from the Lifeline team (got transferred from another area hospital to Hopkins) to the nurses and doctors were great! Everybody was very kind and caring and went above and beyond. The thoracic team checked in everyday and gave updates and the surgery went smoothly. I felt like I was in good, caring hands my entire stay.

I know that health care workers are incredibly over worked, understaffed, and fatigued due to the ongoing Covid pandemic and I really do appreciate the work they do- but i has the most terrible experience at this hospital. I waited in the ER to be seen by a doctor for a little over 13 hours when I arrived reporting symptoms of a stroke or TIA- I don’t think folks took me seriously because of my younger age. After being taken back the doctors were kind, but not consistent and I was promised different tests which I waited hours for and then some didn’t even happen- i left the hospital after 25 hours and no one even explained what could be going on with me before discharging me.

Unfortunately I don’t have a very good review for John Hopkins! I drove from Frederick Md to Baltimore for a disappointing experience. If I had to give them a grade from From A to F, they would get an F minus. Their Emergency Room wait time & customer Sevice was completely inexcusable. I got there around 11:am and I left around 8:30 this evening and never laid eyes on a doctor. All I got were vitals & blood drawn. Over eight hours and I left still feeling the way I went there to get help for. Never again, not for emergency help! They should be utterly ashamed of themselves. Just a complete embarrassment to the name and reputation that institution holds.

Not impressed. Johns Hopkins may be a world renowned facility but the ED does not represent that in the least. Came in with my husband who was in significant left lower quadrant pain. We were registered and sent to wait. It was busy as any ED would be. Vitals were taken by a nurse then sent back to sit in another room. Waited hours there to see a provider. Was briefly talked to by PA who ordered a stat ultrasound and pain medications. We went in to the ED at 10 am and by 3 pm I was upset that we were told my multiple times that he would be receiving pain meds and that a nurse would be over soon. I understand being busy and not getting the chance to but continuously making a false promise is unacceptable. My husband was in excruciating pain for many hours. The ED was incredibly disorganized with no communication at all. The most unacceptable thing was that there was an entire, enclosed lobby full of sick patients, doors closed with just a security guard. There was a CNA who had no idea what was going asked when asked anything. This is so incredibly unsafe and will lead to poor outcomes for someone. We were suddenly taken back and sat in the hallway while nurses argued about who would be taking my husband as if we were not there. It took a very kind doctor to finally explain the situation and help us get settled. In the observation area, bo room was clean for us so we were placed in the hallway. This is absolutely ok and understandable as the nurses were swamped and no cleaning people were available. They communicated very well and helped us understand the situation. Overnight no complaints. Today we had a nurse take over. She was seen around 8 or so for report and returned around 1030 again for meds. It is now 4:51 pm and no one has been back since 1030 am on their own. A nice volunteer came by and asked if she could do anything for us. That’s when we requested the nurse. Apparently our nurse went home and my husband didn’t have an assigned nurse. That’s fine. Things happen and another nurse came by to speak to us. We requested his Tylenol and ibuprofen and she never returned. We have been waiting for PT all day and have had no communication as to a plan of care. While I appreciate the care provided by the doctors, nurses saundra and Austin, and the nice volunteers, the fact that my husband has had more hours without a nurse than with a nurse is dangerous.

I’ve been to this hospital twice, 2001 I had my first Open Heart surgery, I had Excellent care n attention. Here it is 18 years later n I had to go back again, the same Care n Attention was applied. I Thank the Drs, n All the Medical n Surgery Team for the Excellent care.

Today is day 5. Haven't seen a doctor since we got here. Dried blood on patient room walls and on family room chairs. The front desk staff and security personnel at night seem to enjoy singing extremely inappropriate songs with no care who's around. 5 days sitting here with no one talking to us the food they serve has clearly sat out longer than it should when half of it is dried out.

Never ever will I even suggest this hospital to anybody even if they have a child, my poor friend, who was only 14, received horrible care. She was not getting any better. She got sicker and sicker and she had a lot of infections but the hospital didn't even seem to care. She had cancer but they didn't seem to treat it correctly. Thanks to this Hospital, my friends who was only 14, is no longer with us and her family is still suffering the loss of her. If they lived close, I would suggest the Children's Hospital of Philadelphia for them because their daughter would receive outstanding treatment because they do research after research after research.

I am very handicapped. I have COPD so I can't walk any distance on my own. I'm deaf so it's hard to communicate with staff. Not mention I just broke my hip/femur. Ok all that being said because it's extremely important for me to have valet parking in order for me to go to my appointments. Hopkins is a phenomenal hospital. But they are really dropping the ball on customer service. The past 5 time I've been to my appointments there has been no valet. I had to cancel 2 of those appointments. Then I had to pay someone $20 to go to the doctors with me to drop me at the door. Park my car than push me through the hospital I'm a wheelchair to get to my appointment. Such a major pain in the rear. Not to mention it cost me $30 to go to an appointment smh. Please Hopkins pick the ball back up. Your gonna loose a patient if that matters

A doctor, specializing in a rare disease, means nothing at John's Hopkins!! I traveled over 3 hours to go to a specialist for a rare artery disease called Fibromuscular Dysplasia, that I recently found out that I have. The staff were very friendly, and I felt that I was going to a place where I would be in good hands. The day of my appointment, I also scheduled to get new scans completed, so the specialist could review for herself and give me a care treatment plan, and so I could better understand what I was dealing with. That day went well, or so I thought. The scans were read very quickly, and posted in my chart for me to see. This is where I saw I had an aneurysm on the internal carotid artery, near the opthalmic artery, a nodular appearance on the other side, and atherosclerosis. The doctor wrote me a message later that day, telling me that my scans look good. I asked her to please contact me, because I have so many questions now, after reading my results. The results page said in big capital letters, CRITICAL FINDINGS WERE REPORTED TO THE DOCTOR AND MAY BE URGENT IN PATIENT CARE. Her response of "Everything looks fine", completely confused me. I questioned her response and said that I would feel better if we could speak on the phone, or schedule a televisit. She told me that she was leaving for vacation, so no call, no televisit. Needless to say, that was back in June, and it is now August 7th, and have yet to speak to her regarding my results. As a patient who traveled over 3 hours away, so I could be assured that I was in the best possible hands, I was completely left on my own to Google search every word that was on my report. This is absolutely 100% patient neglect, and for them to charge me what they did, when I did alot of research myself, is not right. I feel that I wasted an entire day, and now have severe anxiety every day over NOT KNOWING anything about the aneurysm they found. It is a small aneurysm, 0.3cm, but that doesn't matter. The doctors should still have to contact their patients after scans are done, to explain in detail, and answer any questions we may have. I would tell anyone who may be thinking that traveling to John's Hopkins is the best option there is, that you may want to dig a little deeper on that specific doctor, to see any negative reviews they might have. I will say one good thing at this moment, the only good thing she did for me, was ask the opinion of a colleague who is a neurosurgeon, to review my scans, and I now have to travel back to the hospital to meet with him. Hopefully I'll be able to get answers from him, when it should have been her responsibility to call me to go over my reports within the week after having them done.

My daughter delivered here because she was considered high risk because she suffers from chronic hypertension. The nursing staff and doctors were excellent from start to finish. Everyone was so responsive and attentive to her needs. Her delivery went smoothly and I'm so grateful for the excellent treatment she received.

We had some great and sore experiences at John Hopkins children urology center. Went in for a very stressful 7-8 hour appointment with my 3 month old kid. My and I were both really stressed and we both knew this a invasive and painful test for our LO. Front desk staff were great and doctors were excellent. But one of the nurses who were allowed to us (seems trainee) was very aggressive and had low level skills. Christine tried to do an IV line on my LO and failed miserably, the other nurse did that in 2 seconds. Well, not a problem, benefit of doubt, it’s a tough task to get an IV in a kid. Next, introduction of a catheter.. couldn’t do it, tried 10 times almost on a crying child. The doctor came in and did it in 2 sec. now the connection came loose and it was very clear she used the wrong connection to tap the urine from the foleys. You don’t have to a health care professional to see those connections won’t fit. Christine , the nurse who knows it all, pushed and pushed the catheter till my kid screamed in agony and we begged her to stop. Told her that is not the right connection, oh no her reply was- “sir, this is all we have here”. A hospital which receives millions of dollars grant every year from the feds have one catheter attachment in the whole hospital. And we have to believe that. At that point I am thinking of taking my kid off the table and driving him home. Now the real nurse came in and I told her the issue we are having. Well, magically they have 3 different attachments for the catheter and she figured it out in 2 seconds. I understand that this is a teaching hospital and all want to learn, but do it with a smile. We are private patients with a good amount of out of pocket expense attracted to every procedure we go thru. You don’t have to be rude. No need of false ego. No one is judging your skills. By the way, the radiologist (Michaela) who did the test was amazing, finally we walked out with 3 stars, all of it belong to her and those fine doctors in urology department.

Sad I even have to write a review, but figured I could sway others from not going to this hospital. Had our son with Howard County - and while most doctors/nurses there were great, there were a few doctors that should definitely be removed from the staff due to lack of attention to detail. I shouldn’t have to explain my chart to my doctor every single week, especially with a high risk pregnancy. Aside from that, we got a $200 bill for the doctor on staff (which happened to be an ER doctor) to discharge my child. The kicker is that because it was the ER doctor, they charged us an emergency room discharge! Even more? THAT DOCTOR DIDNT ACCEPT AN INSURANCE CLAIMED TO BE COVERED BY THE HOSPITAL! They even refused to work with the insurance company on multiple occasions when we filed a claim. Eventually, I got tired of the game and paid the dumb thing. Why do you have a doctor working for you who doesn’t accept major insurance companies?? Howard should be requiring their doctors to accept certain insurance companies if they are going to allow them to bill from their offices. It’s sad because our delivery was great, but due to major mistakes from the doctors and billing being atrocious, we will be going to a different hospital going forward.

If anything happens to me this will be a paper trail of this hospital negligence in my care. I was in the emergency room on January 30th 2023. I told them my symptoms of pain radiating down my neck, pressure in my brain and tinnitus in ears and pain radiating into my hands when I lay down at night and going numb at night with muscle weakness in my right arm and both legs also expecting same symptoms and I cannot sleep at night immediately following a wisdom tooth extraction that I lost balance in the dentist office ( who were also negligent ) immediately after procedure . Dr Paul Weygandt even told me unless I’m dying immediately it not their concern today and he would not order MRI had to beg them to do an MRI. Dr Kyle Rendard Berton was extremely dismissive and asked me why I felt it was an emergency to come to ER just because I’m going numb and why didn’t I go back to the dentist. He instead order chest X-ray and wrote up that I had a headache and anxiety. All the notes that these doctors wrote said that I had a headache and a migraine him, and that I just presented symptoms of anxiety. And they gave me a headache concoction that didn’t even touch the pain. Well after politely begging while they humiliated in in front of staff on a hospital bed in hallway for hours they had neurology team come by to give me a second opinion and thank you to Joana E Andoh who actually cared and ordered MRI on brain and cervical spine. Unfortunately, I was released later that next day January 31 st 2023 and told MRI was clear to follow up with neurology (who never answered after many attempts).Still in pain and disbelief I politely left. Then they updated my chart the next day stating they found information on MRI and They never called to explain and they falsified my records that they gave me gabapentin before I left and I felt much better. My fiancé was present the whole time I never took that medication offered it’s crazy side effects and withdrawals which I researched, so I refused it. My concern is that I’ve had to go to many others doctors after this, trying to figure out what is going on with my health and I have called the many times to several appropriate departments for John Hopkins to ask them to explain my results. Rude and dismissive staff including Dr Ubah Dimbil on February 4th who told me my situation is common but did not explain and hung up said it was the neurologist job to explain. Horrible care will not return.

Got here promptly at 9 am for a 10 am appt for our son who is seeing Dr. Lam. It is now 11:45 and we haven't seen anyone as of yet. Seems they are either overwhelmed or very unorganized to care for or let alone see their patients. Very dissapointing.

I’d like to thank the staff of John Hopkins hospital, more specifically the staff of Nelson 5 and Meyers 8 for bringing me back to health. I know i was a difficult case due to the fact I was from out of state but thanks to you i was able to make it back to Florida and see my daughter and my family again. I was actually inspired by the staff and i’m thinking of perusing a career in the medical field so I can help others the way I was helped once again thank you for taking care of me.

Thank you for taking such amazing care of my daughter and I. When one hospital failed us and sent my daughter home with a skull fracture a blood on her brain you stepped in and took care of us. You restored our faith in doctors and the medical system. You eased our minds, explained why every test had to be done what was going to happen step by step. Your entire staff from surgeons ,nurses, doctors, food services were amazing, caring, informative, attentive, treated us more like family then just another patient. Thank you so much and you truly are the best. Thank you for going above and beyond to take care of us and give is the best care possible.

When my husband had a stroke, I moved him to Johns Hopkins. Everyone here, from the cleaning staff, nurses, therapist, blood draw people and doctors, has been wonderful! They were uniformly kind, friendly, capable and knowledgeable. I could not have asked for better care.

Do not go there. I was abused there. It is not a good place to go at all. "Oh johns hopkins is great" LIES! "Johns hopkins is the best hospital." LIES LIES LIES. Take my advice and do not go there.

Would NOT recommend to a friend

The worst ever. Drop my husband off to ER At 12:30 pm. 8:40 pm he is still sitting in the ER & has not seen a Dr yet😢. This ER use to be awesome but not anymore. Half the staff is rude & they definitely don’t care. Mercy or Good Samaritan is 💯 % better. Definitely learned my lesson

My wife had back surgery by the orthopedic surgeon. The surgery and the surgeon were absolutely great, it is healing super well and the incision looks great. The problem we had was the stay in the hospital afterwards. Some nurses and techs were nice but most were not very compassionate and we had many major issues with how she was handled. On many occasions nurses didn't respond at all to pages, requiring us to page for meds or help up to 4 times. In one case, my wife just asked for help getting changed into her bag and the tech tossed the bag onto the bed instead of helping her get it. Her pain was very bad and the nurses were very bad staying on top of it. When we called for help because the nurses were late with medicine they told us meds were PRN (you have to ask for them on demand, not on a schedule). However, the nurses weren't putting the time on the chart for next meds until the last day of her stay, so how were we supposed to remember perfectly? The staff argued with me about ordering the meds, then the nurse took another 45 mins to show up with medicine, causing her stay to be extended in my opinion when it could've been done sooner had they controlled her pain better. While going to her xray, a nurse or a tech mentioned to the xray tech handling my wife the "latest news" that they lost someone to gunshot wounds in the room nearby. This is not acceptable to speak of in front of a patient or even in passing. Additionally, I know hospitals aren't known for their food but my wife listed no rice on her sheet due to concerns about her UC. Not only did rice show up on her plate 3 times, but the hospital wouldn't give her chicken Tenders when we called to order it because they "didn't know if rice was in the breading". We had to tell the hospital to remove the rice allergy so she would get something she could eat handheld. They often brought food that required sitting up and cutting it yourself and she couldn't do that and no one on the staff at all offered to help her cut and eat it. All in all the hospital care was so bad that, even if the best doctor in the world, I still wouldn't recommending using them if they were in this network.

Sir am from india and I was made on offer as male nursing staff so sir,i was council by Dr. David hiring manager.. Of johns Hopkins Hospital. He told me to pay some amount for exam.. Sir I am feeling like it's fake or something.. I don't know plz solve my doubt.. I really want to work for respected johns hospital.. Plz sir reply me.

As great as most of the staff was, the experience of working in such a place was only marred by the treatment of upper management. They are akin to teens in high school who wish to gossip and spread rumors. Overall making a genuinely nice working environment one which ultimately only discourages good workers from staying. The behavior of each departments head should actively be scrutinized if they wish to change anything. Welcome to the healthcare field!

This is the worst longer wait time ever in any hospitals. We are here in ER since 9:30am and now is 6:17pm.We are still waiting . God , please send someone here . please God make it happen! We want to go home !

I cane i with a life or death situation and they left me in a waiting room for 6 hours. Some of the staff were very rude.

My granddaughter had spinal surgery in July, 2019 - the Children's Hospital was amazing - everyone we came into contact with was awesome and very knowledgeable - the nurses were top notch - Dr. Sponseller is the best of the best - we were there for four and half days and our granddaughter's every need was met with a smile

Tried for one hour today to get the phone number for the audiology department at Johns Hopkins, Greenspring Station . The phone number is not on the doctors card . Only the number for the department of otolaryngology at the main hospital . The secretary at Greenspring Station said this department has been waiting for THREE months for cards with their phone number . I waited for almost one hour for someone to pick up the phone at the department on Orleans Street. I needed to speak to someone in billing . It’s no longer handled at Hopkins , but Keswick . Another phone call ! As a graduate of Hopkins I am concerned how under the tenure of Radonda Miller the quality has diminished . No wonder we are no longer number one in several departments .

The staff here is the best I have seen. The nurses truly care about their patience. The rooms are clean and the food is good. The doctors are great, very caring and they want to give you the best possible care to help you feel better and get back on your feel as soon as possible Parking is easily accessible and inexpensive.

Wish I could give zero stars....Patient First and Express Care HAVE BETER follow up. My father was impatient for a month--when he left NOT ONE PERSON followed up or provided support or guidance.

Worst place ever do not go there. Take my advice for further notice.

Night staff member really rude and impatient. Also doesn’t clarify what she is being asked for. Honestly get another staff employee.

Came to labor and delivery an hour ago and because an employee wife came they took her straight back a head of everyone even though i was sent over for an emergency

My brother is at the hospital right now and it took 7 hours for a nurse to come after he called. He said doctors are nice and the things are fine during the day but the night time is really bad.

My dad had a major surgery to treat his nerves damages caused by the blood vessels. He spent one day in John Hopkins Hospital. The surgery was able to treat his problem and the nerves damage is no longer interfering in his daily routine. He also really satisfied with the post-surgery care. Thank you!

7 hours and counting wait time in the ER. Ridiculous. This is subpar care/customer service at best. Seriously!

Seems like the only thing this hospital cares about is getting paid. I only saw my actual doctor twice. The rest of the time I saw residences that could not answer questions without talking to the doctor. The wait in the waiting room is the worst 18 hours I had to wait to be seen for an emergent surgery. The hospital is grossly mis managed. The only thing that was positive was the nurses on the nero wing were amazing. Having had back surgery before at Walter Reed and my actual doctor making the rounds made me thing that at a minimum the doctor at John’s Hopkins could do the same. I will find a better hospital to be treated at.

My brother is currently a patient in JH Hospital. I am waiting for a return call from his nurse as to his status. While waiting, I have been reading reviews of this hospital. Very mixed. However, it seems that the ER is the absolute worst place to go if you need emergency care according to every review of the ER. Thankfully I don't live there. I'm in another state. Hope the nurse phones me back soon.

My sister had a kidney transplant Saturday afternoon. She's doing well, going home today 10/27/22. Very nice staff, doctors, pharmacist, we had a lovely experience. Only got 4 stars cause they don't validate.

Rop qualiry medical care..horrible location

One of the worst experience I have, I brought my nephew to emergency on January 30th at 5 PM and it is about 3:30 AM next morning, still waiting to see Dr. I have also talked to department hades and he told me it will still take hours or two before Dr. can see us haven’t got any medicine. I will never come to this hospital for emergency.

One of the best hospital with perfect medical facilities.

I had an incredibly rude nurse and felt that they were overall incompetent. The nurse had the nerve to say “so what do you want us to do” when I had been completely clear of my symptoms and the possible causes and all they needed to do was administer the medicine and take tests to determine the correct cause. I later determined myself I had a gluten intolerance and possibly celiac but they did not think to bring that up at all as a possibility. They are not the first nor second hospital to not consider gluten as a cause but they are the first hospital to give me attitude when discussing my symptoms and making me feel like I had no right to be there when I couldn’t even speak because my stomach acid had severely damaged my throat at that point. I hate hospitals but this hospital had me crying on the bus home.

A family member is a patient there. Excellent care on cardiac units. Dr. Berger and team top notch. Cardiac procedure reception staff and nurses wonderful. Also fantastic neurosurgery department.

This review is specifically for the Labor and Delivery Department. I came in for a TTTS surgery from out of town. Dr. Miller was amazing. She was very clear and explained everything. This eased my anxiety. Every nurse I had during recovery did amazing too!

It’s really quick response , and not much line , also the staff is very respect with us!

Best hospital care I ever had. Very helpful and caring staff.

Quality care at it's finest. Emergency Department was clean, & staff were courteous, & helpful. A special note if thanks to my providers, nurses, & assistants . I do realize I may have been unpleasant due to my condition, please forgive me. Thank you for your patience, & standards of excellence.

I am a employee and a patient and they treat me well and so lots of concern for my health

What can I say, JHH is the best place to be. I was flown over on dec 2nd and stayed until dec 10th. I have never felt this much love and concern from any other hospital. I am so thankful zayed 8 west was so helpful. They saved my life and I couldn't thank them enough. If I was thinking I would have wrote everyone's names down. Not only did they take care of me but they are caring for my baby girl in NICU I cannot thank them enough for giving me and my babygirl the best care. I love love love JHH and i wish i lived closer to see them.thank you for saving my life and my baby girls as well. See you soon!

The best practices at the records office is ridiculous cumbersome and unnecessary. The turnaround time to get any records anywhere is unreasonable. I would have expected better of a hospital of this caliber.

I waited in the er for over 10 hours before I was seen this is awful

I like the doctors but very unhappy with billing practices. I got a specialized blood test done for which they charged $4699. This amount was paid by insurance and me. Then they sent an additional bill for!$ 2955 with no explanation one week later. When I called Business office they said this was fees for pathologist for interpreting the blood test. This is totally Outrageous. Patients seeking care be vigilant:

Thankful for everyone who helped me during my stay. The only thing I wish didn't happen was while I was recovering from my c section I didn't appreciate all the medical students and interns and fellows coming in every hour to do their checks...all I wanted was to rest and recover

A year ago today my experience began. Being diagnosed with chronic heart failure i was transported from Frederick., Md to John's Hopkins. Nurses, and staff were professional and very caring. Even the vampires who woke me up every two hours to draw blood were excellent. I can't praise them enough.

Gooooooooood

The view from the Viragh Building at Hopkins

Waste of time coming to this hospital. They’ll say they’re going to assist you but make you wait 4 hours. A person could be dead within those four hours and they’d only notice cause of the people going around checking blood pressures.

My mom had a great welcoming stay on the 8th floor. Everyone was amazing,from the nurses,Doctors,techs,housekeepers and food servers. They really treated her like she was the only patient on the floor. THANKS FOR TAKING SUCH GOOD CARE OF MY MOM!! :D

I have had the worst experience ever in this hospital the worst eye doctors and the worst dermatologist are here. Unless you're rich or famous.

The best hospital! Thankyou so much for helping my love one .we had gone to all the hospital in Maryland all of them would just not care and not get to the bottom of the actual problem with someone in so much pain . but not John Hopkins they actually care about their patients and found the problem and helped us so much thankyou soo much for still actually caring about patients

I made multiple phone calls to simply schedule an appointment unsuccessfully. They can not verify my insurance, they had no idea how to do and what identification to ask for that. My insurance card is federal including this hospital in the network , yet they can’t, they had zero competence. I made another call they started over again , couldn’t do nothing, same result . Call after call, they asked me questions that had nothing to do with scheduling a doctor appointment. On my last call they made me wait online then after few minutes hanged up on me. I feel discriminated because of my accent . These people in charge of scheduling appointment are very rude and very unprofessional. If you speak with a foreign accent and can’t deal with unprofessional people this is definitely not a place to call. Very disappointing despite all the reviews you can hear about this hospital!

12 hours waiting to see a doctor in ER. 12 hours! Still waiting. If you need emergency help, avoid Hopkins Hospital at all costs. Go to Mercy, GBMC or even Medstar is better. Absolute disgrace this is considered a top healthcare facility. Shameful.

My family had the most wonderful experience at John Hopkins Hospital the week of Feb 21-24th.2022. My husband donated at kidney to his friend. The whole entire staff were great. His nurse Megan Singleton was Phenomenal she was patient, understanding and she was very nice and helpful. It was another nurse as well on his unit name Diane? I thank all the Dr's for your care during this time of his surgery and stay.. 🙏🙏🙏

Rude, uncaring, unloving, unsympathetic, staff. What's the point of being in a hospital to work for when you don't wanna care to listen to the patient and what's going on, you're just assuming? The fact that you have to go through security before even entering on emergency side, is absolutely ridiculous to me. Help the people, don't assume they're dangering others. They tool my comb because it was a weapon? Doesn't make sense if I'm a female with long hair who obviously combs their hair. I tell them I'm having GI issues, and apparently it's my depression.medicine? I know my body, and something is wrong. But apparently I'm wrong? They need better and kinder staff. Ridiculous behavior for people who care.

Great hospital and great stuff i work for the other main hospital but even though i do they gave me great service and top notch medical care and even though my sister in law works for there lifeline and i work for expresscare i rather go here then the hospital i work for

Got treated very poorly by a foreign doctor named mostafa he was very bad

Made next day appt. for urgent eye issue (appt made by hopkins docs direction) Got there and the appt was booked for prior day (before I was even called). They squeezed us in as a triage appt. Little help or advice for the medical issue. Left A LOT to be desired. Waiting at main entrance for our family to pick us up and the whole time employees going on break were grouping around smoking in clearly marked non smoking areas in the garden/at main doors and cussing, yelling. Extremely poor impression left. Unprofessional atmosphere and extremely underwhelming care.

(Translated by Google) I donated a kidney to my brother in that hospital five years ago. (Original) Doei um rim para o meu irmão nesse hospital fazem 5 anos.

Can you please share hospital email Id,.,.,.???

The Staff Did A Amazing Job Working and Providing Services ❤️ In A Pandemic On The Frontline Including Jerry Taylor .

(Translated by Google) Lauren what happened did you try in hospital dexeus Barcelona io clinic university Navarra in Spain or Brazil hospital albert Einstein Sao Pablo (Original) Lauren que paso intentaste en hospital dexeus Barcelona io clínica universidad Navarra en España o Brasil hospital albert Einstein Sao Pablo

In town on business and had to go to the ER last Thursday for shortness of breath, I had open heart surgery 3 months ago, plenty of tests done during the 9 hours there but never once got to see a Doctor. Had to check myself out of the ER without discharge papers because I would have to spend the night in the waiting room to see a Doctor in the morning

They have a big name but the service that they provide is not very promising. I drove 45 miles to see a doctor there but I just got 5 minutes to talk with my doctor.

(Translated by Google) With more than 10 hours in emergency. I do not recommend it. (Original) Con Mas de 10 Horas en Emergencia. No lo recomiendo.

Sometimes the wait can be over 7hours siting in waiting area.

Amazing

THEY R DA BEST BECUZ THEY PROVIDE THE CARE THAT THESE PEOPLE NEED IN THERE LIVES AND R TO CARING THERE THE TOP NIRSES THAT WE'VE EVER SEEN.

I wanted to say what a truly wonderful hospital, doctors and staff they have , especially Dr. Tarmargo , neurosurgeon clipped my brain aneurysm (surgery) 7/2 I can't say enough good things about you , Dr. Tarmargo is a brilliant , kind , puts you at completed ease, plus my 6 day hosp stay well no complaints here. ICU excellent care docs, nurses , techs , everyone. Thank you! Patricia Torwich

The only thing that I wasn't crazy for, the amount of walking you need to do, just to get something from the cafe. The hospital is huge, so I understand.

August 13,2018, I suffered a Heart Attack . I was first taken to Johns Hopkins Bayview Hospital where I was quickly Diagnosed with a Myocardial Infarction. i was Transferred to Johns Hopkins Hospital where I had a Quadruple Heart Bypass. Both of these hospitals had wonderful Nurses who rook great care of me The Nurse Technicians gave me wonderful care, Chantel and many other Technicians made sure I felt fresh everyday and they helped me keep myself clean for when my family visited me everyday The hospital sitters kept me safe until I was able to manage myself as I became alert to my surroundings, My family and I have no complaints about any of the staff, they were all wonderful to me, i don't remember all of the names all of the hospital staff but they were all great do remember some of the RNS who sat with me as I awakened from my surgery, the nurse was right there with my Doctor as he spoke to me about my surgery. Doctor Kenton Zayir was a wonderful Heart Surgeon , he came to visit and examine me often during my stay at the hospital. My husband was allowed to spend many nights with me in my room on the comfortably long couch. Thank you Johns Hopkins Hospital for saving my life

Can't even find the place... very hard to know what is what and where is where, they need a sign... like a really big one, and some posted outside telling you how to get there and how to get to the right department

Website is a disaster and I spent several mornings trying to make a telemedicine appointment. Complete waste of time.

I was about to fall I was weak in the legs couldn’t breathe. Majore and lyn female and a man helped me A lot of security guards won’t give me a chair to sit down and regain my breath If u disabled , don’t asked for ask an escort it take hour and a half . This is how they treat people at a hospital Where is the wheeL chairs push button !

Staff and doctor treated me awesome

The customer service from the information desk on the Orleans garage area is beyond the worst. Very rude staff that have no idea of what customer service is much less manners. When you ask them anything their facial expressions and attitude is very unprofessional. Very sad mainly being my first time coming here.

My daughter has received the best care here.

My dad, my sister, and my stepmom where taken here when we were in a terrible car accident. Great care and excellent staff! They took outstanding care of my family members. I was not taken here, I went to the children's center. I would recommend this hospital!

I was in the emergency waiting room for 6 hours I watched the room empty, fill up, empty, fill up and empty again. I saw people come in well after myself and they got seen right away and when I asked when will I be seen they said soon 10 hours later still in the waiting room I had no choice but to leave its crazy how someone could go for a 5 min procedure and be in there all day and still dont get seen

Great Doc. N Nurses. Radiation building no one can go in except patient n there's no sitting area. Only restrooms. The Chemo building they welcome quest of patients to come in n sit while waiting for patients. Lot's of different buildings.

The only Hospital I would rather go to. Been going here multiple times during my visits to Maryland for multiple test and exams. Excellent Professionals that work with you 👏. Keep being Great!

I had spinal surgery in November and can’t say enough about the staff. I had read some of the reviews posted and had some reservations, especially since I would be by myself due to the covid restrictions with visitors, but any reservations quickly disappeared. The nurses and nursing techs were caring and helpful. When I was being discharged, my prescriptions were sent to the in house pharmacy but I didn’t have any money to pay for them. The nursing tech took me down to meet my husband at the main entrance and then took me back up to get my medication. She was so pleasant and I appreciated the smile on her face. She was so kind and so caring, I couldn’t have been in better hands. Thank you to the angels who assisted me while I was there. Your kindness will never been forgotten. Stay safe and be well.

(Translated by Google) PHEMENALE'S EXCELLENT SERVICE MEASURED HERE THE MOST DELICIOUS BEST IN THE WORLD ++++ !!!! (Original) PHEMENALES EXCELLENTE SERVICEN MÅLTE HEI GODESTE HERRELIGE BEST IN THE WORLD ++++!!!!

Fun to see numbers!

Hi, My self priya. I am from India. I got one job offer from Dr.Bijay Ajarya for medical receptionist. He is asking me to pay indian money 5000.he said, that is the only payment required from my side.other all payment will be handled by the company and he give the hospital address (1800 Orleans St, Baltimore, MD 21287, United States)I just want to know that, are you hiring any job vacancy or is he a fake Id???? [email protected] This is my mail id. Please let me know. Its a humble request.

I waited close to 14 HOURS in the emergency room waiting room and still didn’t get seen. I had to leave because I can’t afford to miss work… Don’t waste your time.

Spending time as a patient in the neuro unit with the creme de la creme of docs/nurses/techs in the world. The food is that of a hospital but the treatment is otherworldly. You can tell there is a culture of excellence in care, all the way up from the cleaning staff. For someone that has lived with neurological damage for decades, you couldn’t ask for a more. Hope for the hopeless. I’d subtract a star for the terrible parking garage but the healers deserve the full 5.

I have been sitting here for 8 hours waiting to see a doctor or be placed in a room,, EKG has been done, chest xray has been done,, 8 hours looking at the same 30 people waiting to be seen or placed in a room . This hospital might been famous world wide for a lot of things but one of them is not emergency room efficiency.

My child was admitted into the NICU, and I have to say the doctors, nurses and staff were the absolute best. Once my child started recieveing treatment from the transport team, my wife and I felt better and confident in the care they were receiving. Thank you everyone for your help, and care for my child's health, and helping us relax just a little in a time of high stress.

Good hospital for out of box needs. Steer clear for more typical issues and needs Past experience says they can not reliably invoice your insurance company! NEW EXPERIENCE SAYS THEY TURN YOU OVER TO COLLECTIONS BEFORE SENDING BILLS FOR CO PAYS ! Bottom line if you have the latitude in your care decisions, find a community hospital rather than these guys.

Stacy A. from Dr. Carper's office was a big help today with my visit, she took the time to schedule me for my for my up coming appt. Plus she went out of her way to call Tidal Health to have them send fax over my MIR/MAR reports to keep me from going thru that. Stacy has my most highest praise. You are a God send.

Fair enough. My concerns were in regards to them telling me that my child was going to be released and then coming back 30 minutes later to tell me never mind he needed to be put to sleep for surgery. How did that almost slip past them, I don't understand. I was recovering as well and upon my release stayed in my childs room until was well enough to go home. They only had a basic chair in the room. I asked nurses, called facilities and was not able to get a reclining chair within those 2 days/nights. I had rib fractures and was in a lot of pain. How much is added on to costs for a patient to stay for a couple days in the hospital? You would think that finding a more comfortable chair wouldn't have been too much to ask for. At the least, roll another bed in!! I get that it's not a hotel but people are already in distress in the hospital, they should try to be more accommodating. On another note, thanks to the dedicated doctors/nurses. The gaming specialist was a ray of sunshine 💛. Also, the financial department was very helpful and pleasant in getting things taken care of with my insurance.

You’re better off bleeding out in the street. If zero stars was an option I’d do that. I have an outrageous bill that they are expecting me to pay. I told the billing department that I couldn’t afford to pay it in full and they suggested a payment plan but the payment plan they want is $200 a month. Which if you’re in a tight spot financially really isn’t an option. The billing department refused to assist me in creating an alternate payment plan, they said that what is there is what they could do, and that I should try to apply for financial aid. They told me to do the financial aid form several times, insisting that it would help only for me to receive a denial letter because the debt was it incurred do to a motor vehicle accident. The treatment they actually provided me at the time was so awful that patient relations ended up getting involved but of course that went no where.

My wife and I welcomed our first child with John Hopskins and we were treated exceptionally. Our stay lasted 6 days. Nearly every member of the staff seemed to truly believe in the work they were doing and it instilled confidence in my wife and I. The student nurses were very helpful and what they may have lacked in experience they made up for in drive and enthusiasm! Two of the nurses, who helped my wife in labour, even visited us the next day to congratulate us and check up on the status of our child. It did get busy for the nurses the last few days and we would love to have seen more lactation specialists on staff available to help us but after this incredible experience I will certainly encourage my wife and other parents to include John Hospkins in future family planning.