The pharmacy is the worse! Always a long line, closed on weekends, and limited week day hours. Staff don't care at all...they just say "it's the best we can do.

The pharmacy never answers their phones. This is the second time I have had a script sent into this pharmacy and it takes 7+ hours to be filled. I had to reach out to their front end customer service, who then has to pass me onto the pharmacy. When the man in the pharmacy picked up, he was extremely rude, told me my stuff would be ready in 30 minutes, and then hung up the phone without a response from me. Don’t waste your time with this pharmacy.

DO NOT PLACE DELIVERY ORDER!!! You may never get your items and you'll spend countless hours trying to get your money back. Walgreens will blame Door Dash; and you'll go in circles. Door Dash will make excuses. Save time and money and go pick up your items! I never received my items and now trying to get my money back.

I called the Walgreens that I usually go to to refill my prescription, this is the second time they didn’t have it so I called the Pikesville location and a woman named Anscia answered the phone in the pharmacy who was so helpful Omg! I didn’t know nor have I ever experienced anyone at the pharmacy offer to check the other stores for me, refill it for me & cancel my prescription with the pharmacy that didn’t have it! Wow I didn’t know Walgreens had it in them until today, I was about to change pharmacies but Anscia made me stay! Great customer service!!!

RUN DO NOT WALK FROM THIS PHARMACY !!! This place is horrible. I have never dealt with a pharmacy more incompetent than this one. I have no idea who hired this staff and said they were qualified to run a pharmacy. They are slow filling prescriptions and then your medicine is never ready when they tell you it is. Everyone who works in this pharmacy should be fired including the so called Pharmacist!!!!! They are rude and totally unprofessional!! I should not say everyone Jarrett is awesome!!!!! He is the only one that works there that is polite and really smart.

IMPOSSIBLE TO GET ANYONE ON THE PHONE FOR PHARMACY!!!! TRIED CALLING FOR 45 MINUTES BEFORE FINALLY BEGGING THE PHOTO DEPARTMENT TO SPEAK TO THE PHARMACY. TERRIBLE PHARMACY CUSTOMER SERVICE.

I have been a week without my diabetes prescription. No body check these reviews? There are not enough workers here. Always busy, and long lines waiting.

The store is weird. Usually walgreens are well kept with friendly over achieving employees. Certainly not the case here. They cant sell cigarettes which doesn't bother me but its weird they have a wall of cigarettes but signs saying they cant sell. I did a photo order and got an email that it was cancelled. No reason why. Just cancelled. and walgreens did not save all the resizing i did on 98 photos so i will have to start all over again. Garbage

Took an hour and 20 minutes to answer a phone call for a prescription refill. When the person did answer the phone they acted as if they would rather be somewhere else and rush to get off the phone. Then managed to mess up the prescription itself.

We had a very difficult time finding medication for our daughter at our normal store and there was a lot of hoops to jump through and the Pikesville store came through for us. The pharmacist on staff at the time was absolutely fantastic and I can't be more grateful for how professional and kind she was.

I wish I could give this walgreens 0 stars. I called about getting my photo taken for my passport. 10 minutes later, I come in and was told they cannot take my photo for another hour (however, turns out the photographer wouldn't be there for 2 hours - glad I didn't stay). When I asked if I could just take my own and print them, I was told yes. So, I took my own photo and tried to print at the instore kiosk but did not have the correct 2x2 size available. After talking to another 2 employees, I was sassily told they were unable to print my passport photo even if I take it. Glaring miscommunication, unapproachable/rude staff. Do better.

Had an appointment to get the new omicron variant COVID-19 vaccine booster. The process was efficient. The employees were helpful. The facility was neat and clean. There's free parking and available shopping carts. The pharmacy was staffed with enough employees. There was no backup of customers.

The store itself is fine! But people that work there (cash register) is a different story! Lol I walked up to the cash register to pay, and the girl was on FaceTime with someone (having conversation) I sad "Hello! How are you" no reply!! Really?? How professional is this to talk to someone ON THE SPEAKER PHONE while working with customers?? I don't need to listen to your personal conversation!!

Rude staff, unprofessional...thanks God this is not "my" walgreens...in my location they will never treat castom like I was treated tonight! The star of the show was manager named Kia.

The pharmacy never answers the phone ...they could not fill my essential prescription after surgery care with no explanation. Our identity was stolen at this location as well.

Worst customer service ever. Avoid at all costs. Management worthless at this place.

The Kingsford lighter fluid was on clearance for $3.99 since the fall of 2023. On February 3, I wanted to buy 6 of them but was told no I could get only one because the price was incorrect in the system. So I ask the manager outright that you are not going to honor the price that on the shelf? She said yes, I am not going to honor that price because it is a seasonal item. The same clearance rack had sunscreen on sale, which by the logic shouldn't be on sale, but it is as well. She and the sale associates began to blame Walgreens headquarters that don't tell them when clearance prices changed. It does not matter! The customer sees the price on the shelf and is not getting what is advertised!! This manager at Walgreens at 1510 Reisterstown Road is VERY dishonest and is misleading the public on what is being advertised. Then she says ok, I give you one for $3.99 but not 6. That's ridiculous because all of them are $3.99 AS ADVERTISED!! Be very careful about going to this Walgreens. UPDATE: I called Walgreens HQ, who forward my complaint to the store. The assistant manager on duty today, 2/6, called me and resolved my complaint. Thank you!

I was threatened and verbally abused by the cashier. Don’t go there they have no respect for their customers.

Floor sticker Prices does not match register. They refused to give floor price. Manager was rude. Last visit.

This my first time getting my prescription send to this location because it was closer if I had known this would’ve took this long to get my prescription I would’ve stayed at my previous location that a little farther but at least it was worth the ride First time I call and was on the hold for 37 min.no one pick up So I drove to the location and I was the second person in line Lordy I stood in line for 27 min. Until another worker came out and waited on me I wish I could give less then one star Praying for professional service come back

Horrible. Sent me out 4 times. Kept my diabetic mother fresh from the hospital 4 hours back and forth waiting for prescription. These people are unsmart, unprofessional and uncaring. Do not go! Please!