4/5 Navin K. 2 years ago on Google
Me
and
my
entire
family
are
a
frequent
Scarlett
customer
including
pullman
G
hotel
and
the
burger
shop
downstairs
which
is
25
degrees
before
covid
times.
Before
covid
closure,
we
go
everytime
single
week
and
the
previous
manager
called
Eylyn
really
knows
customer
service
and
how
to
take
care
of
guest.
After
covid
we
went,
booked
with
the
new
manager
but
the
new
manager
is
least
bothered
to
take
care
of
guest
or
understand
customer
experience.
After
their
opening
from
covid
time,
the
manager
exchanged
number
but
second
time
when
booked,
she
didnt
respond
or
care
about
customer
booking.
No
worries,
maybe
they
are
busy.
On
the
second
visit
after
the
first
visit
on
Nov
19,
we
were
sitting
as
a
family
from
6pm
to
11pm
and
crushing
the
bill
when
there
are
a
group
of
table
shouting
and
screaming
in
the
entire
restaurant.
They
were
screaming
non
stop
causing
loud
noise
to
the
point
where
the
music
cannot
be
heard.
Not
only
our
hotel,
other
table
was
also
complaining.
They
were
shouting
non
stop
for
3
hours
in
the
entire
restaurant
as
a
group
of
8
to
10
ppl.
Shouting
like
they
own
the
entire
restaurant.
The
whole
restaurant
was
disrupted
with
their
restaurant
like
they
own
the
restaurant.
If
so,
then
just
shut
the
restaurant
for
them
or
charge
the
guest
free
or
get
a
manager
who
can
control
the
guest.
Our
table
and
other
table
complained,
but
staff
or
the
manager
didnt
resolve
the
problem
and
was
least
bothered
to
control
the
noise
problem.
Guess
Scarlet
does
not
care
about
customer
service
or
calling
themselve
intimate
rooftop.
Average
taste
of
food.
Perfect
to
go
for
sunset
and
order
some
wine
or
cheese,
other
than
that,
I
would
recommend
Seen
rooftop
Avani,
Penthouse
Grill,
Yao
rooftop
or
Bull
&
Bear.
Loved
Scarlet
before
covid
and
I
really
hope
that
they
take
this
feedback
into
consideration
and
improve
or
else….