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  • 5/5 Fla 1 year ago on Google
    My partner and I had been planning a trip to Bangkok for months. We were both so excited to explore the city, try new food and experience all the culture that it had to offer. We booked our flights through besttravelcouponguide com, which provided us with great deals on flights as well as hotels in Bangkok. We chose this beautiful hotel near the riverside – it was walking distance from many shops, restaurants and tourist attractions – perfect for our holiday! The staff at the hotel was incredibly friendly and accommodating; they always made sure we had everything we needed during our stay. The rooms were comfortable, clean and spacious - perfect for relaxing after long days of sightseeing around town. Plus, their breakfast buffet was delicious! On top of all this, one thing that really stood out about this hotel was its view from different angles; no matter where you looked there was something beautiful to appreciate. It made our stay even more enjoyable! After spending a couple of days here we can confidently say that this is one if not THE most memorable places we have ever stayed at while travelling - full of great memories that will last us forever!
    17 people found this review helpful 👍

  • 5/5 Moe S. 1 month ago on Google • 139 reviews New
    What a beautiful hotel in such an amazing city. Please be aware the room you choose will most likely dictate how your stay goes. If you choose the most basic rooms they may be a bit outdated but for the price you get what you pay for. We booked a horizon club room and upon checking in @ 12pm the room was not ready so we were upgraded to a suite on a different floor and we still had horizon club access. The suite was great very spacious and clean and had a complimentary mini bar. The room service food was great as we're all the restaurants on site. The daily breakfast buffet had everything you could hope for including vegetarian/vegan options. The horizon club was a nice touch especially afternoon tea with little snacks. The spa was also fantastic we had a wonderful experience. Book a higher class room and you will really enjoy your stay here.
    1 person found this review helpful 👍

  • 5/5 Kiran N. 1 month ago on Google • 108 reviews New
    We got a suite and it was really Nice and spacious. Staff are super friendly and kind. Food was amazing , large variety of different things. Especially the buffet breakfast. Hotel was very clean as well. Pool area is nice and relaxing. A nice view of the river from some restaurants

  • 4/5 Zarida R. 2 months ago on Google • 60 reviews New
    Overall had a good experience! Location: 5/5 - right along the water and near the train station! Easy to access the river cruises, malls, and city. Staff: 4/5 - overall staff was very kind and helpful. My only issue is regarding the communication. Some members seem to be weak in English which made communicating difficult. We spoke to the restaurant who said there was no room service fee, yet when we ordered room service there was a fee; not a huge deal but wish the communication was better. Rooms: 5/5 - spacious, comfortable, absolutely beautiful if you get a balcony room facing the water! Rooms were always cleaned and made beautifully. My one complaint is regarding the ferry shuttle. This hotel ends their ferry shuttle before 6 PM. Considering all the night activities and nearby mall, this was inconvenient. Other hotels have their boats running much later.

  • 1/5 Yvonne 2 years ago on Google
    Did my quarantine here. Aside from the quick service at the airport everything else was plain awful. The food menu which you are meant to choose from was not what was served. Not only that it was God awful and barely edible. When it came to check out at the time you requested despite being over 24 hours they still hold you back until they are ready. I am not sure how legal this is especially after being cleared from a PCR test yesterday. Do NOT stay here if you want your sanity. Overpriced for what it is.
    2 people found this review helpful 👍

  • 5/5 Jagannathan S. 5 months ago on Google
    Amazing Hotel. Rooms are great. They are spacious and maintained well. Plenty of drawers, wardrobe etc. The breakfast was one of the best. They have all kinds of food. Indian, Thai, Chinese, English etc. Plenty of vegetarian options. Waffle and pancake were great. Lot of fruits and they have mangoes, which was missing in Sheraton. The staff service was great and they really take care of the hotel and guests.
    2 people found this review helpful 👍

  • 4/5 Kanwal Preet S. 1 year ago on Google
    The rooms are great with a muddy river view, but they are kinda old. It seems they haven't facelifted the decor since ages. Being a 5 star hotel, it is one among the best. I liked my 4 night stay there. Breakfast buffet was amazing and I like the hospitality from the staff.
    2 people found this review helpful 👍

  • 5/5 Anthony O. 1 year ago on Google
    Remember to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any resort. They compare hundreds of booking web sites and typically will have rates a lot cheaper compared to others! Thank me later on! This resort is one of my favorites in the area. I have been coming here for a long time. If you stay for a few days you for sure will love it I'm sure! Nice enough if a little run-down (but in a charming way) luxury hotel. Gym was really nicely equipped with more like 3rd to last generation equipment. Regular pool was closed for works when we got there, which was nice since we got to use the Krungthep wing lap pool, which was an exceptional thing (in the spring of 2022 at least).
    2 people found this review helpful 👍

  • 5/5 Bevan O. 1 year ago on Google
    Stayed here twice (April and again in May 2022 for 4 days each time because we loved it so much). Get a balcony room for sure. Incredible views of the city and river. Nice breakfast included and the property is beautiful with a grand lobby and lounge area; stunning pool by the river and the staff are on point. Will definitely be back when we are next in Bangkok. The location is in a classic Bangkok neighbourhood with plenty of amenities close by within a 5 minute walk. Taxi is about 20 minutes to any of the main tourist or shopping areas.
    2 people found this review helpful 👍

  • 5/5 Denver T. 3 months ago on Google New
    We stayed for 4 days and 3 nights. This service is what you expect from a 5 Star hotel. Rooms are very clean and drinking water is always refilled. The lovely and wonderful view of our room is by the Chao Phraya River. Staff are very friendly and accomodating, from the Security to the Waiting, to the Lifeguards, to the Chambers, and all. The breakfast buffet is a must try. From Continental, to Indian, South East Asian, Korean, Japanese, Fruits, etc., all well prepared and delicious. The wedding was held in the Assumption Cathedral, which is just 5 minutes away by chartered van. The wedding reception was held at the Salathip,a conglomerate of function rooms and served a wonderful medley of Thai food in a buffet. There are several docks that ferry guests to Iconsiam.
    1 person found this review helpful 👍

  • 5/5 YangSik L. 2 years ago on Google
    I am a diamond member of Shangri-la hotel and this time i want to use the point,so i redeem the room for 2 nights and really having a good time. The most good experience is good service. We get one wine bottle and chocolate boxes. I am not a drinker, so I don’t know about the wine but my partner said that its very good wine. The view of the river is great.
    1 person found this review helpful 👍

  • 5/5 Aoife C. 2 years ago on Google
    I recently stayed here, both for my 24 hour quarantine as part of the test and go scheme and for the rest of my stay. During my quarantine, I was so impressed by the level of precautions that the staff were taking. Not only that, but they were still very kind and accommodating, and they called me up as soon as my test came back negative, saying I could transfer to the main building as soon as I was ready, which was very considerate! The rest of my stay in the main building was exceptional. The staff were super professional and friendly, which made my stay even better. The laundry/dry cleaning service was very efficient and high quality, and the little touches really put my stay on the next level. I can't wait to stay again!
    1 person found this review helpful 👍

  • 2/5 Yoram B. 1 year ago on Google
    This Hotel is in a big problem. The Hotel is getting older and older. It’s was once a fantastic Hotel I stayed here first time 1985. 37 years ago. And a few more times. The place need a total renovation in order to be ready to host people who are looking for 5 star hotel.. The team is trying to help. But it’s not good enough. We tried the food on our arrival. Not good. Is Sorry to say. I’m now expecting breakfast to be OK. We are staying 2 nights. Let’s hope we will enjoy the rest our time. By the way even the boat from the Hotel does not work/ operate at all.!!!! It’s sad. I loved this place a lot once. Hope the owners will read my comments and do something about it. They should!! Must mention the manager is trying his best. They upgrade us from a smoky room that was smelling from cigarettes. The new room is a a better room. Thanks
    1 person found this review helpful 👍

  • 4/5 Andrew 1 year ago on Google
    Had a really great stay. Staff and service is top notch and though the interior is dated it is still really well kept. Pool area is great overlooking the river. Would’ve loved to give 5 stars but the rooms really need renovating to compete with all the other new hotels. Hope that is being planned soon.
    1 person found this review helpful 👍

  • 5/5 Megan W. 1 year ago on Google
    Every thing here is absolutely incredible. We thoroughly enjoyed our stay. First, the service. All of the staff are accommodating and kind, you really feel pampered here. They do their best to make you comfortable. Secondly, the hotel it self is grande and magnificent. The facilities are great: pool, sauna, steam room, jacuzzi, gym. The list goes on. Highly recommend the Shangri-La Bangkok.
    1 person found this review helpful 👍

  • 5/5 James L. 6 months ago on Google
    Stayed in the main tower deluxe balcony room was very nice and comfortable with amazing views. Saw other reviews about bad rooms my advice is not to book the cheapest room. The hotel staff is very welcoming and helpful all over the property! I would absolutely stay again my next trip to BKK!
    1 person found this review helpful 👍

  • 2/5 Rene H. 2 years ago on Google
    Having stayed at many 5 star Hotels in the world this one certainly doesn’t deserve that rating. Not impressed. Breakfast is substandard likely they don’t have a chef with international experience. The room designs are odd, they are above average size but the layout is so bad that you feel liked crammed into a small box. No restaurants worth noting, except downstairs again with very mediocre food. No evening bar or roof top bar to hang out and the list goes on what you would expect from a good place . In the single restaurant they have you can’t enjoy food as people smoke around you, something that’s unheard of in 5 star Hotels these days
    1 person found this review helpful 👍

  • 5/5 Lalita B. 2 years ago on Google
    Good location, clean room and spacious, comfy bed and pillows, nice bathroom with bathtub and high pressure shower (no bum gun). The view from the room is spectacular. Food was lovely. Great pool for a city hotel. The staff are terrific. Thank you for a wonderful experience.
    1 person found this review helpful 👍

  • 4/5 RAJA H. 1 year ago on Google
    Excellent service by hotel. Close to good restaurants just in case you prefer to have outside food. Breakfast spread is good and considerate of all guests! For Indians the dosa station is blessing early morning with awesome chutney.. overall good place to stay put.. Food served to room is a bit costlier. Hence 4 star…
    1 person found this review helpful 👍

  • 5/5 H고니 8 months ago on Google
    It was convenient to go anywhere because of its good location. The room design was a little tacky, but it's classic and spacious, great view and service. There was my husband's birthday while my family and I were staying there. I didn't mention it to the hotel, but when I came back from going out, I was very surprised that there were birthday cakes and cards prepared in the room. Throughout my stay there, I was moved by the kind service and meticulousness, and I will highly recommend it to the people around me. Thank you very much for your hospitality.
    1 person found this review helpful 👍

  • 1/5 Heather S. 2 years ago on Google
    There is no luxury here. I stayed at Shangri-La Bangkok for test and go quarantine, a couple nights at the start of my holiday and New Years Eve. The hotel is showing serious signs of wear and is generally a bit shabby once you make it past the lobby. Their administration is terrible. I was billed twice for my first night and when I needed to amend my stay for the last nights of my trip they made it exceedingly difficult. The service is just not good. No attention to detail and staff seem to enjoy causing difficulty for guests. When I returned before heading back to the US, I arrived after check in and it took over 2 hours for my room to be ready and I wasn’t even offered a drink or a snack. As others mentioned, the dining options aren’t ideal and on New Years Day the lines for all restaurants queued around the the entire first floor. There are better hotels in Bangkok.
    1 person found this review helpful 👍

  • 5/5 Sufia K. 1 year ago on Google
    Had a 4 night stay here end of Nov/early Dec and we had a great stay. The hotel lobby is beautiful and the staff who help outside with security/baggage are so friendly. The queues at the reception can be quite long though so expect waiting or just call the reception from your room for faster service. Great location, good service and icon Siam centre is literally opposite and there is a free shuttle boat there from the hotel pier to the centre every day. Plenty of halal food and shopping options there! Taxis can take you further out and using the Grab App meant we got good, competitive prices for taxis too! Restaurants around the hotel area usually close around 10pm though so beware of that if you like to eat a little later! Also if you exchange money, use the shop opposite the hotel entrance for a better rate. We had a view of the river from our room, the decor is very outdated but still a clean hotel and very grand lobby area. The pool area was a little too small for our liking, it was very busy pretty much all the time as not much space and would expect a bigger pool for a 5 star hotel. Overall very happy and would stay again if we visit Bangkok!
    1 person found this review helpful 👍

  • 4/5 Jens H. D. 1 year ago on Google
    it is just the perfect mix of tradition and tomorrow. a relaxed luxury place at the shore of the river, close to everything. just across the river the best mall worldwide… iconsiam. great pool, excellent breakfast restaurant. who loves lounges, will surely enjoy the horizon club. individual service and the will to go the extra mile. stunning views. walking distance to metro station and ships-terminal. little shops for massage or money exchange just in front of the entrance. 🧡🧡🧡 don't forget to follow me for more hands on reviews 😘😇
    1 person found this review helpful 👍

  • 5/5 anisha k. 1 year ago on Google
    Very accommodating! We had an 11hr flight to Bangkok and arrived 7am the hotel accommodated an early check in with no issues. They knew we were celebrating our 10th anniversary so had chocolates waiting for us in the room. The bed was so comfortable with the lovely bedding, shower was powerful. Had a beautiful view of the choaphraya river. Good location.

  • 5/5 Rafiq 5 months ago on Google
    I had an absolutely wonderful stay at the Shangri-La Bangkok. From the moment I arrived, the top-notch service provided by the staff exceeded my expectations. The reception team was warm and welcoming, making the check-in process smooth and efficient. The housekeeping staff maintained my room in impeccable condition throughout my stay, ensuring a comfortable and clean environment. The Next2 Cafe was a culinary delight, offering a diverse range of delectable dishes and exceptional service. However, what truly stood out was the Horizon Lounge. The staff there went above and beyond to make my experience special. They were attentive, friendly, and always ready to assist with any request. The breathtaking view of the river from the lounge was a fantastic backdrop to enjoy my meals. I can confidently give Shangri-La Bangkok a well-deserved 5-star rating for their exceptional service, outstanding dining options, and the overall unforgettable experience I had during my stay. I highly recommend this hotel to anyone looking for a luxurious and memorable stay in Bangkok.

  • 4/5 Randy K. 5 months ago on Google
    Great location and view. 99% of service interactions are very good. Rooms are fairly dated and there is no where to sit in the lobby that does not have a table charge. I don't know if this is common in Asia but this was crazy too me lol.

  • 1/5 R S. 4 months ago on Google
    I stayed in their hotel for two days, and it was the worst two days. There was no cleanliness in the room, bad smells, bad reception and mockery of the customers, which ended the stay. I asked them to return the insurance. They refused and denied that I gave them any insurance for the days. They did not even show me the camera and did not show me the signed insurance papers. The worst experience and the workers in the picture are the worst. Two people asked me to post pictures and write the review on Google, but they did not care

  • 4/5 Cindy D. 4 months ago on Google
    There was a boat dock right off the lobby to go cruising. Food was excellent. Gorgeous view from our window on 21st floor. Shower water was barely warm and water pressure was poor and inconsistent. Only one USB port and one USA outlet

  • 5/5 Andreas F. 3 months ago on Google New
    As always it was a pure pleasure spending time in this hotel. It might not be the most modern hotel with the newest furniture, but the service is still outstanding. Can't wait to come back again.

  • 4/5 Lyn U. 3 months ago on Google New
    We stayed here for 3 nights at the Shangri-La Wing Executive River View Suite as a short getaway after another short 3-night getaway to Phuket. Old-fashioned but well-maintained hotel. Location can’t be beat; situated on the banks of Chao Phraya River with an easy access to shopping malls and main attractions by skytrain and ferry in close proximity. Most of the staff we encountered were super friendly and courteous with superb service. Security along with Front Door gentlemen at the lobby entrance was exceptional. The check-in process was definitely NOT a 5-star experience. Nick, our porter, and a sweet duty manager went above and beyond to assist us with a room change when there was an issue in the assigned room on the 9th floor. The second one we were assigned (same type on the 13th floor) was spacious and clean with a stunning river view. Bed was comfy; bathroom was provided with all the amenities we needed. We had a nice daily breakfast at both the Horizon Club on the 24th floor and NEXT2 Café on the L floor. Staff at the Horizon Club were top-notch. We didn’t use the hotel’s facilities other than the shuttle boat and the laundry services; both of which were fantastic. The check-out experience at the Front Desk/Reception could have been better given the fact that it is a 5-star luxury hotel. 3 porters, who handled our suitcases, as well as the same staff at the entrance, however, made up for it upon departure. While we had a better “5-star” service somewhere else, overall, it was a pleasant stay and we would recommend if one was looking for a conveniently located riverside hotel.

  • 5/5 Zinnia X. 3 months ago on Google New
    Very nice luxury hotel next to Chao Phraya River. Pros: - Nice rooms with Thai detailing - Complimentary water - Great pastries at the Chocolate cafe with beautiful views of the river (we did not get the breakfast option but enjoyed the cafe for breakfast instead) - Free river shuttle to IconSiam Con

  • 5/5 atoosa e. 5 months ago on Google
    The hotel had two very stylish lobbies and a pleasant fragrance. The hotel staff were exceptionally friendly, and the breakfast was very complete and excellent. The hotel featured two large pools with beautiful views, and its location was excellent, with an exclusive shuttle service to the shopping center. Everything was excellent and exceeded expectations.

  • 4/5 Dominic E. 1 year ago on Google
    A large international hotel - I would not say it is anything special, it met expectations. The food was excellent, in a buffet style. The pool was lovely and relaxing, if a little small for the number of guests the hotel could house. The gym was very well equipped.

  • 5/5 Simon S. 1 year ago on Google
    We stayed here for only a night and it was amazing. The staff treated us very well, seeing as we were on our honeymoon had upgraded our room to one with a better view! The pool is good, though get there early to get a good spot. The food by the pool and in the main restaurants is very nice too, with fantastic service. Definitely recommend if you want a little bit of luxury during your time in Bangkok.

  • 1/5 Jah K. 2 years ago on Google
    Worst place to quarantine, no internet and staffs dont even try to facilitate, please reconsider since the price isnt cheap plus with such quality of service.

  • 5/5 Arpit K. 1 year ago on Google
    I stayed in Shangri La Bangkok for 3 nights and my stay was an absolute pleasure. I stayed in the horizon club room and the views from my room were breathtaking. The room size was adequate and the bathroom had a bathtub and standing shower. The lights could have been a bit better in the bathroom. The fitness center is open from 6am to 10pm l, however I wished it was open 24*7 since many people traveling from US and west might be jet lagged. The gym had all the equipment necessary for a great workout and has great views of pool and river. The Next2cafe buffet is absolutely great and has a wide variety of cuisine including Indian and vegetarian options. Loved my stay here. The hotel staff is extremely courteous. Was a pleasure staying here.

  • 5/5 Daniel K. 1 year ago on Google
    Nice enough if a little run-down (but in a charming way) luxury hotel. Gym was really nicely equipped with more like 3rd to last generation equipment. Regular pool was closed for works when we got there, which was nice since we got to use the Krungthep wing lap pool, which was an exceptional thing (in the spring of 2022 at least).

  • 5/5 Mickey Jun W. 2 years ago on Google
    Absolutely wonderful experience. What's more to the already beautiful facilities is the service quality. Lost my phone in the taxi, reception and concierge went out of their way to contact Grab for me. Friend had to go to hospital one night, again they offered harder pillow for more comfort. Would give 10!

  • 5/5 Stratton P. 1 year ago on Google
    Fabulous hotel in a perfect location. Love the spacious, immaculate, modern rooms (we selected a balcony on the river and it was so fun to watch all the boat traffic). The restaurant and pool setting on the river is sublime. Staff are world class. We loved it so much we extended our stay then booked their sister hotel for our trip to Chiang Mei.

  • 5/5 Calum B. 1 year ago on Google
    We had such a wonderful experience at this hotel. The team really make it magical, every single person we met was kind, courteous and helpful. Top tips: get picked up by a long boat from the hotel’s pier and head down the canals. Arrange an airport transfer by the hotel and be met at arrival and departure by a smartly dressed hotel rep to start your holiday from the moment you walk through arrivals. We stayed in a balcony room on the 10th floor. It was really nice to soak up the river views.

  • 4/5 Jayde Q. 2 years ago on Google
    We had a great staycation for 01 night here. The hotel is located next to mrt and pier which is very convenient. Currently hotel boat service to icon siam is not available anymore. The room is spacious and clean. Breakfast has variety of food: indian food, sushi, bread station, chinese food with dumpling and porridge and thai food. The outdoor seat is very chilling with river view.

  • 5/5 enc p. 2 years ago on Google
    It was memorable to be back at Shangri-La Even though some services were no longer available, all staff were always friendly and helpful. Breakfast during the first few days were limited. Safety measures were not too restrictive: some food counters were only served by staff making it longer to wait. These staff were doing extra mile to assist us during our stay: TK, Tee, Jackie, Hiroki? (Front office and Concierge), Aod, Kai (Restaurant). Food was back to normal on our last few days. We really enjoyed the selections including delicious Indian choices by L. Singh. Weekend buffet was very good as the chefs were back. However the crabs were not fresh. We showed it to Kai. Had nice chat with Raja (Director of Rooms). The only complaint is terrible Test service by BNH hospital. Communications were bad resulting in delays and confusions. We learned that other guests complained too. Shangri-La should find a better replacement. The staff at check in counter wrongly asked us to fill out paperwork that were redundant and non-applicable. The staff lady in internal medicine was trying to tricked us to pay express service at much higher fees - which was not needed. She also forgot to return our trip itinerary. However, Emergency Department staff was professional and courteous. The staff were friendly and alway helpful explaining the process. All went smoothly. Other than poor BNH Test handling, we enjoyed our stay. Hope to return next year🙏

  • 5/5 Souknara S. 2 years ago on Google
    It's a lovely to place to stay, all the staff are friendly, helpful and efficient. The rooms are nice, comfortable and clean. The view on the river is just fabulous! My family and I had a great time playing tennis there, the fitness is awesome and complete, it's got everything that you'd wish for. Highly recommend the Shangri-La!!!

  • 5/5 Summer The Traveler (. 2 years ago on Google
    Such a wonderful place! We stay here every time we go to Bangkok! Right in front of the BTS station. This hotel even has a special boat to Icon Siam (fancy mall across the river) and the buffet is delicious! Room was spacious and the club floor food was out of this world! The food was so unique and tasty. I recommend it ! <3

  • 5/5 Shannon B. 2 years ago on Google
    Wonderful staycation weekend packages with an early check-in and late check-out right now. The service desk agents were kind, helpful, and funny. We will be back!

  • 3/5 Kaelem H. 1 month ago on Google • 2 reviews New
    Rooms are nice but decorations are slightly old and the overall room was small. Food and drink varied a lot in how good they were but were decently priced. Very surprised by how rude the staff was. Pool barman was very dismissive and took 30 minutes to bring drinks. Restaurant made us wait an hour and a half for lunch. Honestly, a bit disappointing for the price tag.


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