4/5 Lyn U. 3 months ago on Google New
We
stayed
here
for
3
nights
at
the
Shangri-La
Wing
Executive
River
View
Suite
as
a
short
getaway
after
another
short
3-night
getaway
to
Phuket.
Old-fashioned
but
well-maintained
hotel.
Location
can’t
be
beat;
situated
on
the
banks
of
Chao
Phraya
River
with
an
easy
access
to
shopping
malls
and
main
attractions
by
skytrain
and
ferry
in
close
proximity.
Most
of
the
staff
we
encountered
were
super
friendly
and
courteous
with
superb
service.
Security
along
with
Front
Door
gentlemen
at
the
lobby
entrance
was
exceptional.
The
check-in
process
was
definitely
NOT
a
5-star
experience.
Nick,
our
porter,
and
a
sweet
duty
manager
went
above
and
beyond
to
assist
us
with
a
room
change
when
there
was
an
issue
in
the
assigned
room
on
the
9th
floor.
The
second
one
we
were
assigned
(same
type
on
the
13th
floor)
was
spacious
and
clean
with
a
stunning
river
view.
Bed
was
comfy;
bathroom
was
provided
with
all
the
amenities
we
needed.
We
had
a
nice
daily
breakfast
at
both
the
Horizon
Club
on
the
24th
floor
and
NEXT2
Café
on
the
L
floor.
Staff
at
the
Horizon
Club
were
top-notch.
We
didn’t
use
the
hotel’s
facilities
other
than
the
shuttle
boat
and
the
laundry
services;
both
of
which
were
fantastic.
The
check-out
experience
at
the
Front
Desk/Reception
could
have
been
better
given
the
fact
that
it
is
a
5-star
luxury
hotel.
3
porters,
who
handled
our
suitcases,
as
well
as
the
same
staff
at
the
entrance,
however,
made
up
for
it
upon
departure.
While
we
had
a
better
“5-star”
service
somewhere
else,
overall,
it
was
a
pleasant
stay
and
we
would
recommend
if
one
was
looking
for
a
conveniently
located
riverside
hotel.