1/5 james m. 2 years ago on Google
Disappointed!
Booked
a
Club
10
room
which
included
"Club
10
room
benefits
include
free
daily
laundry,
welcome
drink
at
AkaAza
and
complimentary
access
to
Club
Lounge
with
complimentary
breakfast,
morning
and
afternoon
tea
breaks,
and
evening
cocktails."
taken
from
Website
23/11/2021
However,
on
Checking
in,
I
asked
if
we
could
use
the
lounge
as
we
had
checked
in
a
little
early
13:00.
Was
then
told
the
lounge
is
closed.
(
SHA+
Covid
)
After
I
asked
why
I
had
not
been
told
this
at
the
time
of
booking
/confirmation.
Staff
said
I
booked
through
Booking.com
and
not
our
fault.
It's
on
our
website.
However,
when
I
found
the
website
on
my
phone,
and
politely
asked
the
staff
to
show
me.
they
could
not.
Instead,
they
offered
me
a
discount
...600b
and
we
could
have
the
upgraded
room
+
a
tea
set
at
3
pm
in
the
room.
We
had
travelled
a
long
way
so
said
ok
.
Then
the
staff
mentioned
that
the
pool/bar
area
may
be
busy
tonight
so
they
suggested
We
book
a
table.
Ok,
thank
you.
However,
when
we
went
up
to
the
pool
area
there
was
no
staff
there.
In
fact,
the
pool
area
was
not
even
"open
"
....no
sunbeds,
no
cushions
.
13:30
in
the
afternoon?
When
someone
came,
to
set
up.
14:30.....they
then
told
us
ALL
the
tables
had
been
booked
and
if
we
came
at
20:00
we
MIGHT
get
a
seat/table!
Hotel
guests
cant
book
a
table
at
14:00
for
that
evening,?
When
we
did
go
up
to
the
pool
area
/bar
at
the
suggested
time
20:00
it
was
half
empty!
Breakfast
was
NOT
the
buffet
selection
....again
no
mention
of
this
at
check-in,
and
in
"small
print
on
the
website,
if
you
look
for
it
"
Restaurants
with
buffet
offerings
have
switched
to
a
la
carte
menus
and
made-to-order
options."
taken
from
their
website
about
SHA+
23/11/2021
As
we
were
NOT
SHA+
guests
did
not
see
or
read
on
booking
.....only
when
I
went
looking
for
it
So
from
an
"exclusive
room
with
executive
lounge
access
with
free
food
and
drinks,
with
free-flow
cocktails
in
the
evening,
to
watching
the
sunset
and
evening
drinks
by
the
pool
bar
followed
by
an
upgraded
breakfast
in
the
lounge
the
following
day"
Ended
up
being
an
"exclusive
room
,
with
pay
for
your
own
food,
pay
for
own
drinks,
no
table
in
the
pool
bar
till
20:00
(
fully
booked
by
outside
customers)
and
a
standard
breakfast
"
Other
things
not
mentioned,
But
that
IS
on
the
website
as
normal
23/11/2021
Coffee
shop:
closed
Lobby
Bar:
Closed
Minibar
shop:
Not
closed,
but
nothing
in
it
(wines.
beers,
etc
)
just
some
pringles
I
can
understand
due
to
the
Covid
situation
that
SOME
things
would
be
paired
back,
however,
this
should
have
been
CLEARLY
stated
on
the
website
or
at
least
in
the
confirmation
message/emails
........
I
got
5
emails/messages
from
the
hotel
via
booking.com
to
remind
me
of
my
booking.
I
am
sure
we
would
have
had
a
lovely
time
at
this
hotel,
that's
why
we
chose
it.
(
room
lovely,
views,
staff
friendly
and
courteous
in
Element
Restaurant
)
IF
we
had
gotten
the
package
we
had
BOOKED
in
good
faith.
instead,
we
were
left
disappointed
and
bemused
Hardly
the
best
night
stay
in
a
4*
hotel