1/5 Wilma 2 years ago on Google
I
booked
the
banyan
tree
from
24-26
Dec
to
celebrate
my
husband’s
birthday
(26
dec).
i
booked
the
serenity
club
room
which
is
their
newly
renovated
room.
I
emailed
the
hotel
2
weeks
prior
to
let
them
know
and
asked
if
they
could
provide
some
room
decor
and
a
cake,
they
said
that
they
will
inform
house
keeping
of
my
request.
We
arrived
at
banyan
tree
on
24
Dec
at
4.45pm,
check
in
is
2pm.
We
queued
30mins
at
the
counter
before
finally
reaching
the
front
and
filling
in
multiple
forms
to
check
in.
The
staff
informed
us
that
our
room
was
not
ready
and
we
had
to
wait
30mins
(and
i
assumed
they
were
getting
the
decor
and
cake
ready
and
needed
more
time).
So
for
30mins
we
walked
to
the
nearby
hospital
and
get
a
pre
departure
covid
swab
and
walked
back
and
our
room
was
still
not
ready.
We
finally
got
our
room
keys
at
6.30pm,
nearly
2
hours
after
arriving
at
the
hotel.
When
i
reached
the
room
there
was
no
birthday
decor
or
cake,
i
was
stunned
and
went
back
down
to
the
counter
n
the
staff
told
me
they
do
not
provide
decor,
however
they
will
provide
a
cake.
i
went
up
to
the
room
and
waited
1
hour
for
the
cake
that
finally
arrived
at
7.30pm
While
waiting
the
cake,
the
towel
rack
above
the
toilet
bowl
broke
and
fell.
A
handyman
came
to
fix
it
but
didnt
remove
his
shoes
n
walked
all
over
our
carpet
and
floor.
I
was
already
extremely
disappointed
at
this
point
and
called
the
manager
The
manager
offered
to
move
us
to
a
suite
and
profile
birthday
decor
and
set
up
a
bath.
So
we
went
out
for
dinner,
came
back
at
about
9+pm,
packed
our
bags
and
moved
to
the
suite.
The
deco
and
bath
looked
nice
as
they
strew
flower
petals
on
the
bed
and
in
the
bath
water.
so
after
a
long
day
i
sat
in
the
bath
tub
but
i
realize
the
drainage
didnt
work
and
was
stuck.
to
my
horror,
there
was
also
a
spider
sitting
in
the
bathtub
with
me.
I
ran
to
the
shower
area
to
rinse
off
and
realize
that
the
shampoo
bottle
also
had
no
shampoo.
suspecting
the
spider
came
from
the
petals,
i
checked
the
bed
and
to
my
horror
there
was
a
worm
in
the
petals
there
as
well.
I
called
the
manager
who
came
up
to
the
room
to
take
look,
demanded
a
refund
and
left
to
find
another
hotel
at
11.30pm.
Shame
on
you
Banyan
Tree,
so
much
for
being
a
5*
hotel,
from
the
check
in
to
the
set
up,
everything
was
a
disaster.
By
the
way
i
paid
14,000++
baht
for
2
nights.
DO
NOT
STAY
HERE.
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