2/5 Srayut E. 3 months ago on Google • 10 reviews New
Luxury
Product
originally
designed
but
no
attention
to
service
and
details
Arrival
from
car
park
passing
Bell
Counter
-
no
sense
of
luxury
hotel
arrival,
no
greetings
or
helping
but
talking
to
one
another
Both
check
in
and
check
out
-
I
must
stand
in
front
of
one
of
staff
before
getting
a
conversation.
It
seems
they
don’t
see
a
person
approaching
them.
-
no
sense
of
welcoming
and
hospitality.
An
e-mail
was
sent
to
me
prior
to
arrival
with
sweet
words
seems
to
check
arrival
time
and
name
of
accompanying
person
seemed
it
was
only
whether
I
will
really
come
or
not.
-
No
reply
and
the
request
of
2pm
check-in
was
ignored.
I
arrived
at
3p.m.
due
to
bad
traffic.
The
check-in
staff
was
not
aware
of
the
special
request.
The
room
was
not
even
ready
at
standard
check-in
time.
I
could
not
work
conveniently
to
prepare
for
4pm
meeting.
They
offered
free
drink
to
compensate
the
delay
of
room
available
even
knowing
the
purpose
of
the
stay
for
business
trip.
A
small
meeting
room
was
not
tidy
and
not
even
drinking
water
even
I
reserved
it
in
advance
upon
checking
in
and
usage
confirmation.
Locks
of
lockers
number
3
&
4
in
male
changing
room
for
spa
and
fitness
were
out
of
order.
I
had
to
move
my
belongings
twice
to
locker
number
5.
-
maintenance
&
acknowledged?!?
Staff
at
the
lobby
bar
seem
busier
with
her
smart
phone
than
service.
Even
it
was
not
busy,
we
had
to
walk
from
table
to
order
food,
drinks
and
check.
Walking
through
both
sides
counters
with
4
staff
(one
at
each
counter)
means
you
are
interrupting
their
conversation
across
and
over
the
both
sides.
No
sense
of
welcoming
but
ignorant.
After
passing
by
the
conversation
of
local
hotpot
and
something
low
class
wording
continued.
Tips
were
gave
only
for
good
gesture
of
mine
without
any
sense
of
appreciation.
Only
1-2
staff
deserve
it
during
my
entire
stay.
No
air-conditioning
at
lower
lobby
level
not
sure
if
that
was
saving
or
malfunction.
No
hand
sanitisers
were
placed
in
visibility
all
over
the
property
while
adjacent
department
stores
had
everywhere
including
inside
car
park
elevators.
Name
of
Room
Change
for
higher
price
but
nothing
change
nor
value
add:
The
check
in
staff
mentioned
that
the
basic
twin
bedded
room
like
what
I
regularly
stayed
earlier
now
called
Deluxe
Room
and
I
got
free
upgrade
for
this
time
as
other
normal
room
will
be
ready
for
checking
in
later.
I
don’t
know
if
I
should
appreciate
or
learn
to
be
careful
when
book
next
time.
In
fact
or
feature
in
the
room
was
not
changed
but
just
name
change
for
opportunity
to
earn
more
$$$.
Only
good
I
could
find
was
flower
decor
a
bit
upgrade
from
3
stars
class,
which
I
previously
commented.
It’s
improvement
but
this
as
well
as
toilet
facility
is
very
basic
compared
with
other
at
same
pricing.
To
Consider
for
other
options
before
back
to
this
one
3 people found this review helpful 👍