1/5 Joy F. 4 months ago on Google
Review
of
Furama
Silom
Hotel:
In
Need
of
Improvement
I
recently
stayed
at
Furama
Silom
Hotel
during
my
visit
to
Thailand,
and
I
must
say
that
I
was
quite
disappointed
with
the
overall
experience.
The
hotel
is
in
desperate
need
of
a
significant
investment
to
bring
it
back
up
to
its
original
standards.
One
of
the
first
things
I
noticed
upon
entering
my
room
was
the
amount
of
dust
and
dirt
present.
It
was
clear
that
the
housekeeping
staff
had
not
been
thorough
in
their
cleaning
duties.
The
carpet
was
dirty
and
in
need
of
a
deep
clean,
and
the
balcony
was
covered
in
bird
droppings,
making
it
impossible
to
enjoy
the
outdoor
space.
The
service
at
the
hotel
was
another
area
that
fell
short
of
my
expectations.
I
ordered
meals
through
room
service
for
three
consecutive
nights,
and
each
time
they
were
delivered
late.
This
lack
of
punctuality
was
frustrating,
especially
after
a
long
day
of
exploring
the
city.
Furthermore,
I
encountered
issues
with
the
key
card
entry
system
throughout
my
stay.
Every
day,
I
struggled
to
get
into
my
room
due
to
the
malfunctioning
key
card.
This
was
a
major
inconvenience
and
added
unnecessary
stress
to
my
trip.
While
I
have
always
had
positive
experiences
with
the
people
and
service
in
Thailand,
Furama
Silom
Hotel
failed
to
meet
the
same
standards.
Unlike
other
hotels
I
have
stayed
in,
where
staff
members
go
above
and
beyond
to
assist
guests,
I
found
myself
having
to
seek
help
constantly
at
Furama
Silom.
The
staff
seemed
indifferent
and
unresponsive
to
guest
needs.
In
conclusion,
although
I
have
a
great
affinity
for
Thailand,
its
people,
and
the
exceptional
hospitality
they
generally
offer,
Furama
Silom
Hotel
left
much
to
be
desired.
The
hotel
desperately
requires
a
substantial
investment
and
a
renewed
focus
on
cleanliness,
maintenance,
and
customer
service.
Until
then,
I
would
recommend
exploring
other
hotel
options
in
the
area
that
can
provide
a
more
pleasant
and
satisfying
stay.