1/5 Isariya βYasβ S. 1 year ago on Google
I
wish
the
hotel
staff
could
be
more
professional.
One
of
the
staff
members
"Ray"
was
rude
to
my
family.
At
the
check
in
day,
our
family
had
three
people
staying
at
the
hotel
and
I
am
just
the
visiting
guest
(I
am
local
so
I
don't
stay)
and
she
was
already
informed
that
there
will
be
three
people
checking
in.
She
got
us
the
room
with
two
twin
beds
without
us
knowing.
When
we
were
about
to
leave
the
counter
and
walked
towards
the
elevator,
she
yelled
at
us
from
across
the
hallway
"you
have
three
people,
you
need
to
purchase
for
an
extra
bed".
Her
voice
was
***so
loud***
and
the
tone
was
***so
condescending***
as
if
she
thought
we
were
trying
to
cheat
and
snug
the
third
person
in
without
paying.
We
agreed
to
get
the
extra
bed
and
decided
to
pay
at
the
time
of
check
out.
The
same
night
we
called
the
front
desk
to
ask
for
three
sets
of
silverware
to
be
delivered
to
the
room.
She
answered
the
phone
and
she
told
me
to
get
it
downstairs
at
the
front
desk.
(This
is
weird
coz
in
any
other
hotel
they
would
deliver
them
to
the
room).
I
came
downstairs
and
told
them
that
I
called
about
the
silverware.
One
of
the
staff
members
went
to
the
silverware
drawer
and
trying
to
get
the
silverware
for
me.
Ray
was
looking
at
me
and
asked
another
staff
member
"what
does
he
want?"
with
the
***same
loud
condescending
tone
and
the
unfriendly
eye
contact***
That
makes
me
uneasy
as
if
she
was
accusing
me
of
stealing.
The
second
night,
I
and
my
family
came
back
from
outside
and
walked
pass
the
front
desk
where
Ray
was
stationing
at
the
time.
She
yelled
at
us
again
"you
need
to
pay
for
the
extra
bed";
out
of
nowhere
with
out
any
greetings
with
the
same
condescending
tone.
My
mom
asked
how
much
and
she
told
900
baht
total.
I
asked
her
that
we
decided
to
pay
at
the
time
of
the
check
out,
right?
And
she
agreed.
AGAIN,
THIS
IS
UNPROFESSIONAL
AS
IF
SHE
DIDN'T
TRUST
US.
Then
I
told
her
to
speak
nicely
to
the
patrons
and
she
replied
even
louder
than
before
across
the
hallway
with
the
same
condescending
and
angrier
tone
"WHAT
DID
I
DO
WRONG?
YOU
TELL
ME?"
So
I
asked
for
the
her
manager's
phone
number
and
email
to
file
a
complaint
on
her.
I
also
made
the
payment
on
the
extra
bed
right
away
just
to
shut
her
up
even
though
I
am
not
the
staying
guest.
I
have
stayed
in
many
hotels
around
the
world.
Even
the
small
hotel
with
no
stars,
I
have
NEVER
IN
MY
LIFE
encountered
any
more
ruder
staff
like
Ray.
This
hotel
receives
3
stars
for
a
reason.
Without
Ray,
it
could
be
an
easy
4.
Ray
should
be
working
somewhere
else,
not
in
the
hotel
industry.
She
would
scare
the
hell
out
of
many
other
customers
staying
at
this
hotel.
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