1/5 Rico B. 10 months ago on Google
I
recently
had
the
misfortune
of
staying
at
the
Riu
Republica
Hotel
in
the
Dominican
Republic
on
3rd
June
2023,
and
my
experience
was
nothing
short
of
a
nightmare.
Upon
arrival,
I
was
informed
that
due
to
high
capacity,
I
was
allocated
an
alternative
room
for
the
first
night.
Little
did
I
know
that
this
decision
would
turn
my
dream
vacation
into
a
dreadful
ordeal.
The
room
I
was
given
had
an
overwhelming
smell
of
mould
that
was
unbearable.
It
was
evident
that
the
room
was
clearly
out
of
service
and
should
never
have
been
assigned
to
any
guest.
The
condition
of
the
room
was
appalling,
and
it
immediately
raised
concerns
about
the
hygiene
and
maintenance
standards
at
the
hotel.
Despite
my
protests
and
expressing
my
displeasure
to
the
staff,
I
was
told
there
were
no
other
options
available,
and
I
had
no
choice
but
to
endure
this
inhabitable
room
for
one
night.
This
was
an
unacceptable
response
from
a
supposedly
reputable
hotel
chain
like
Riu.
Finally,
the
following
day,
after
an
uncomfortable
and
sleepless
night,
the
staff
moved
me
to
a
different
room.
However,
there
was
absolutely
no
acknowledgment
of
the
inconvenience
and
discomfort
I
had
endured,
nor
any
sign
of
compensation
for
the
traumatic
experience
I
had
gone
through.
It
is
disheartening
that
the
hotel
management
did
not
show
any
concern
for
the
situation
they
put
me
in,
and
their
lack
of
accountability
is
truly
disappointing.
Feeling
frustrated,
I
decided
to
email
the
hotel
management
to
express
my
concerns
and
seek
an
explanation
for
their
unacceptable
service.
However,
much
to
my
dismay,
I
have
not
received
any
response
from
them.
This
level
of
disregard
for
their
guests'
grievances
only
exacerbates
the
negative
impression
I
have
of
Riu
Republica.
As
a
paying
guest,
I
expected
a
certain
level
of
professionalism
and
care
from
the
hotel
staff,
especially
when
faced
with
such
distressing
circumstances.
Unfortunately,
my
experience
with
Riu
Republica
fell
far
short
of
these
expectations.
I
strongly
advise
against
staying
at
Riu
Republica
if
you
value
your
comfort,
safety,
and
expect
any
form
of
accountability
from
the
hotel
management.
My
dream
vacation
was
marred
by
the
hotel's
lack
of
concern,
subpar
accommodation,
and
poor
customer
service.
I
will
not
be
returning
to
this
establishment,
and
I
hope
others
can
learn
from
my
unfortunate
experience.
Sincerely,
Rico
5 people found this review helpful 👍