Hello Everyone, I never write customer reviews, but I feel utterly cheated by the way The Royal Shop has dealt with a faulty watch which I bought from them in November 2019. More than 2 years have passed since I bought the Casio G-Shock watch. I have had neither a repair nor a replacement, despite numerous requests, all of them documented in extensive email exchanges. I’ll let you be the judge. Here is the timeline. • 23 Nov 2019 – watch bought from the shop on Broad Street, Bridgetown for B$540. I then leave Barbados to travel to my home overseas. • 27 Dec 2019 – watch stops working. • 1 Jan 2020 – I write to ask for options for repair or replacement. No reply. • 7 Jan 2020 – I obtain name of the owner, Mr. Hiranand Thani, and write directly to him on his gmail account asking for help. Again, no reply. • Oct 2021 – I return physically to my home in Barbados and, since the watch is still under warranty, I go back into The Royal Shop and ask them to help – either repair or replace. They acknowledge the problem. They give the watch to their repairman to fix, but after two attempts, it continues to malfunction. • Nov 2021 – I ask for a replacement watch, and request to speak with the owner. Ms. Neetu Singh, the Duty Manager, says despite my three physical visits to the shop (Oct-Nov), that Mr. Thani is unavailable to meet me. She says their policy is to send the watch back to Japan and Casio will either repair or replace it, “in a few weeks” (according to Ms. Singh). I am unsatisfied. But I nonetheless take her at her word and leave the watch with The Royal Shop. I then leave Barbados to return home overseas. • Jan 2022 – Three subsequent emails directly to Mr. Thani and Ms. Singh – including 7 telephone calls – fail to produce any result. I have neither a repaired watch nor a replacement. • Feb 2022 – I wrote telling them I would write a negative review on their website. In full transparency, I shared the content of the letter which you are now reading. This seemed to jolt Mr. Thani into action and I was able to speak with him. But he offered no solution. No repaired watch. No new watch. Only a vague promise to get back to me on the matter. Given the history, I think I can be forgiven for my lack of faith. Net result: I feel cheated of a considerable sum of money. I have also not been able to enjoy the watch for which I paid good money. What I find most appalling in this age of supposed customer-orientation is the total lack of follow-up or customer care – and an appalling abdication of responsibility, coupled with zero effective customer service for the faulty product by the owner, Mr. Thani. So, my advice is that you stay far away from The Royal Shop. Their motivation appears solely to be to grab your money. Nothing else. Yours faithfully, Gary Lewis France

Went in with my husband as he wanted to purchase a pair of solitaire diamond earrings for my birthday, every employee encountered very helpful and friendly. Was not pushy and happy for me to go away and check out the nearby competition but went back to these as felt trustworthy and also got a very good price that even a competitor said could not match - would use again.

Marcia was really friendly who took the time to speak to me at the store, and message with update after the visit. Fingers crossed for an allocation for requested watch.

Very disappointed with this store or maybe it’s just my sales person. Have been in touch since June 11th 2019 and I have never been offered any of the timepieces I have requested. Only offered to buy other pieces in order to buy what I am actually looking for. I feel extremely insulted by the lack of effort to try and help an actual end user. Almost 4 years and not one of the timepieces I requested have been offered to me.

Great experience

The staff is full of smiles, kind and wanted to help you in anyway possible to make sure your purchase is just what you are looking for and fits right 🥰

Just for everyone to be aware that whilst they still come up as a Rolex dealer they are not. There isn’t a single watch in the shop. I am obviously aware that you can’t just buy certain watches but a certain stock or display should be available.

Purchased a chain, and it broke. They did exchange, and it broke again.

Amazing Shop with best Service Great Staff with a feeling for details and how to make a customer feel special and appreciated. Especially Vanessa Gaskin that took care of us as a family in an absolut amazing way.We will come back as soon as possible!!! Definitely can recommend it to anyone that is visiting Barbados and looking for some amazing timepieces.

I had the pleasure of working with Suzette, the store is amazing with a huge variety, but most important is the amazing customer service, very warm, knowledgeable and all around superb! I cant wait to come back on my next visit to Barbados🥂

Went to the shop yesterday , the doors were closed some guy spoke to me through the gap in the door and said they didn’t have any Rolex in stock at all

Clean store, good product layout, friendly staff, and competitive prices.

I just love the friendship and the way things are so different from the way I feel when buying jewelry, you get to walk thru of the items, before buying what you want

Great attentive representatives with a wide selection of jewelry, 20/10 Highly recommend!

Lovely shop! Great watch selection.

Bought a watch a month ago took it back the day after I got it because of some issues left the watch there for 2 days only to have to experience the same issues again. I am feeling really unsatisfied at this point any corrispondence on how to proceed would be appreciated. MAY 29th 2018 Hi I would just like to thank the Sales & Marketing team at the Royal especially Simone Ward for addressing my grievance in a speedy and professional manner, for this I give u guys 5 stars, Keep up the good work.