Featured Reviews


Frequently mentioned in reviews: hostel (46) room (26) good (26) staff (25) location (23) clean (23) stay (22) night (20) great (20) nice (16)
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  • 2/5 Carly A. 6 months ago on Google
    If you are a woman- do not stay here. It’s not the hostels fault, but due to the type of clientele it attracts because it’s the one cheapest hostels in the area, I felt extremely unsafe here. I was assaulted in my bunk while I tried to sleep by another guest, and when I told the older receptionist he told me not to call the police and wouldn’t kick the man out of the hostel. They did nothing to keep me safe until I called the police myself. The younger receptionists working in the day times were more understanding and tried harder to keep me safe but still they told me there was not much they could do. Additionally, I was harassed by another man in the bunk above me who kept asking to see my face and wouldn’t leave me alone. If you have to stay here as a woman, only stay in a female room. I know that it is not the hostels fault for the assault but the fact that my safety was not their priority afterwards is so poor on their part. I travelled europe for 3 months and this was the first hostel men bothered me at. Given it was two seperate men, steer clear ladies.
    5 people found this review helpful 👍

  • 1/5 Kyle W. 2 years ago on Google
    Charged me for no show. I didn't come because I read that 1, things are stolen from rooms and they do nothing about it, 2, constant problems, such as overcharging guests and not responding for long periods of time, 3, homeless people stay there or are constantly around, 4, the floors are very loud, 5, the huge number of people in the cramped hot room. You guys are good and punctual about charging a no show, but not good at responding to guests when you overcharge them, or when their things constantly go missing on your property.
    4 people found this review helpful 👍

  • 2/5 Daria S. 1 year ago on Google
    Probably one of the worst hostels I ever stayed. Atmosphere in the room is very depressing. There’s no light from windows, only 12 beds in the room. Guy downstairs is absolutely not welcoming, also gives some “nice” impression. There were sick people in the room, coughing the whole night. Nobody checks. Paying 40 euro, you need to make bed by yourself. Whaaat. this is option could be considered I think only if everything good is booked. The only good thing is a/c in the room (but not very good if there’s sick people in dormitory) and location. Never again
    3 people found this review helpful 👍

  • 2/5 Danushka W. 1 year ago on Google
    Avoid when possible. Location is all this hostel has going for it. - Practically no social activity. - Confusing setup - not many toilets or showers. - Staff / Reception not friendly. - Beds are very noisy and uncomfortable. The list goes on.
    3 people found this review helpful 👍

  • 4/5 Miriam B. 3 years ago on Google
    The price is very cheap but the hostel is pretty good. Every bed has a socket where to charge your stuff and a personal light. The hostel gives you a blanket. The hostel IS VERY CLEAN! 🧼 5/5 🌟 PRO: price, big terrace, living room, breakfast at 2.50€, always someone at the reception h24, meet new people. The position of the hostel is PERFECT! In front of the metro and in the perfect center of Barcelona 🇪🇸 CONS: in the bathroom there aren’t hairdryer🚨!! There is just ONE at the reception and you have to use it fast because other people wants it. Secondly remember to take with you a LOCKER(!!!!) because they don’t give it to you, you have to buy it at 3.50€ (even if on the site where I booked it was saying that it was free but whatever) + take with you a TOWEL, it will cost 10€ circa for borrowing.
    2 people found this review helpful 👍

  • 5/5 Letitia B. 1 year ago on Google
    Located in Gothic area near Picasso museum. Welcoming and inexpensive and saved me when I didn't have a reservation and was trying to find accomodations in Barcelona on a Friday night. Included breakfast and chocolate and cappuccino with breakfast.
    1 person found this review helpful 👍

  • 5/5 Rob H. 1 year ago on Google
    great hostel. the blackout rooms keep you sleeping throughout the day. the terrace hosts a nice drinking space. the staff are friendly enough and help you out with any questions. others guests are friendly albeit we didn’t speak to them much
    1 person found this review helpful 👍

  • 1/5 Angie Hungry W. 1 year ago on Google
    impossible to sleep! I stayed one night in this beautiful and wonderfully located hostel too bad that the screams of the guests didn't let me sleep all night and none of the staff ever intervened. earplugs are also useless. furthermore, the only outdoor space on the terrace closes at 10pm and one is forced to smoke standing in the middle of the street
    1 person found this review helpful 👍

  • 1/5 jenna c. 1 year ago on Google
    By far the worst hostel I’ve ever stayed in. The room was dark and dirty, the facilities were unhygienic and clearly not cleaned regularly. They did not supply locks at the reception for the storage lockers so you must search the city for a lock if you don’t already have one… pathetic! The staff were unorganised, unprofessional and extremely rude. My group were promised (in writing) that we would all be allowed to stay together in a room and yet when a member of my group attempted to check in, they insisted that she stay in a different room with 13 strangers. There is absolutely no ethics amongst the staff, they are perfectly ok with barging into rooms without knocking and shouting into the faces of their guests. I would NOT recommend this hostel and will NOT be returning ever again.
    1 person found this review helpful 👍

  • 4/5 Luigi A. 4 years ago on Google
    (Translated by Google) Excellent quality price (Original) Ottimo qualità prezzo
    1 person found this review helpful 👍

  • 4/5 hernan a. 4 years ago on Google
    (Translated by Google) Very well located. Excellent option if you want to save ... (Original) Muy bien ubicado. Excelente opción si quieres ahorrar...
    1 person found this review helpful 👍

  • 5/5 Sabine O. 1 year ago on Google
    Stayed there the second time now and it was just what we needed. Stayed in Barcelona for one night only and Safestay provided us with everything we needed. The room and showers were clean and we left early in the morning so didn‘t have the chance to check out the breakfast. The location is great and the prize is fair. No complaints :)
    1 person found this review helpful 👍

  • 4/5 Firuza Z. 4 years ago on Google
    (Translated by Google) The cheapest hostel that Booking issued. It was necessary to sleep somewhere a couple of hours, because they were in transit. I was surprised that the hostel turned out to be normal. I didn’t go to the shower, but it looked clean. There is no kitchen, only a vending machine with coffee. Beds with curtains - comfortable. The location was pleasant, only at night in the Gothic quarter is creepy. By the way, you can take part in an event for a nominal fee. We were called to cook lasagna, but, unfortunately, there was not enough time and we could not go. (Original) Самый дешёвый хостел, который выдал Букинг. Нужно было поспать где-то пару часов, потому что были транзитом. Удивило, что хостел оказался нормальным. В душ не ходила, но на вид чистый. Кухни нет, только автомат с кофе. Кровати со шторками - удобно. Расположение понравилось, только ночью в готическом квартале жутковато. Кстати, можно за символическую плату принять участие в какой-то мероприятии. Нас звали готовить лазанью, но, к сожалению, времени было мало и мы не смогли пойти.
    1 person found this review helpful 👍

  • 4/5 Hubert 1 year ago on Google
    The hostel is good. Maybe 10 minutes walking from La Rambla so there is no problem going back to the hostel after a beer and going to sleep. You can go also to the beach on foot. They should mount shelves in dormitories, specially where there are no lockers inside. You can’t put your clothes, phone or glasses going to sleep.
    1 person found this review helpful 👍

  • 1/5 nils b. 1 year ago on Google
    Horrible treat from the recepcionists. The guy from the check in was not kind to me, he was just doing his job and that’s all. Usually if you work in a hostel you need to be friendly. And the night receptionist, at around 10pm my boyfriend came just to have a look at the hostel and he yelled at him saying he didn’t pay he couldn’t even cross the corridor so he had to stay outside. Also, when I arrived at my room at night some random guy was sleeping in my bed, and the workers didn’t care at all. I’ll never stay again here
    1 person found this review helpful 👍

  • 5/5 Lars van der W. 1 year ago on Google
    Stayed here for an entire week in a 14 bed dorm and allthough it is very basic, I was very pleased with the location (precisely in the middle of everything interesting, next to a metro stop, so very well connected to the rest of th city), the cleanness of the sanitary and communal spaces, the overall feel of the hostel and also with the very friendly and helpfull staff. But beware, don't go and stay here if you don't like the vibrant atmosphere of the neighbourhood, if you are a very private person (you don't have much privacy, inspite of the curtains you can close around your bed) or if you can't sleep with earplugs. For the rest: very much recommended for the solo traveler that wants to experience the life in Barcelona.
    1 person found this review helpful 👍

  • 5/5 tabea k. 9 months ago on Google
    location was great, right next to a subway station and within walking distance to the beach great area with a lot of small bars and restaurants showers were very spacious and clean rooms were great with extra privacy through curtains on each bed staff was very nice and helpful remember to bring your own lock! the hostel also has a rooftop
    1 person found this review helpful 👍

  • 5/5 Philip L. 2 years ago on Google
    Best bed ever for a hostel! Chill and secure. The location is close to everything. Walking tours available, laundry, lots of showers and bathrooms, and the terrace is a great place to relax outside.
    1 person found this review helpful 👍

  • 5/5 Jacob h. 4 months ago on Google
    Location is great, all staff we're really nice, I accidently slept through my checkout time and the staff were really understanding. My room was perfectly adequate and great value for money. ((It's significantly cheaper on their website than on air bnb)). thanks guys!
    1 person found this review helpful 👍

  • 2/5 Bigyan D. 2 years ago on Google
    Dont stay at ground floor it smells moist and no ventilation, location is good we paid 22 which is very expensive.

  • 5/5 Bryan S. 4 years ago on Google
    Small but the lobby is large and 7 euros for a hostel is just about the best price you can find in Barcelona. The staff is all friendly and the reception is open all night. The location is also great and relatively close to the beach and city center.

  • 3/5 minty c. 5 years ago on Google
    Location is perfect. Right in middle of Gothic and not far from awesome stuff. Cleanliness was average but not that bad. No bad smells which was a bonus. I stayed in an all female room. The other guests were just fine. They come they go. Different ages and what not. Linen clean. Bed comfortable enough. Staff friendly enough. Personally I like the no alcohol policy. My experience I really did feel safe and comfortable in the building. Just lock your stuff away its important to do so,even if it's a sock, lock it away. The things I didn't like. 1.the noise. Terribly noisy on the 2nd floor.. and the actual timber floors are the worst. Very squeaky and disturbing to others. .. Bins outside being emptied 3:30am 2 nights in a row (no joke) Construction works first thing in the morning and all sorts of ppl in the alley at night. And the sound is amplified by the narrow lane walls. So basically noisy in every way possible. Bring earplugs. And the breakfast 2 Euro.. means well but just dont buy it. Eat somewhere else or bring your own food as they have fridges. Would i stay there again? Yes

  • 3/5 Han S. 4 years ago on Google
    Convenient, right by a great tour service which helped us get the lay out of the land. Beds had blackout curtains around each one and there are lockers in each room as well as outside of them. There's outlets however the ones for the top bunks are too high up as well as the lights. Bottom bunks are ideal because of their light inside the blackout curtains so it isn't so disruptive. However the floors were incredibly creaky which made hard to sleep when people came in the room and the showers have no shelves. WiFi was consistent.

  • 5/5 JFN 4 years ago on Google
    Good place to stay, very close to the city centre and metres away from the subway. The staff is friendly, the rooms are clean and the beds are comfy, you have access to a fridge and a small kitchen. The tap water has a funny smell though.

  • 5/5 baranwaa 2 years ago on Google
    Great place

  • 3/5 Shannon O. 5 years ago on Google
    Great location, friendly staff, good enough breakfast for 2 €. However hardwood floors in the room were wayyy too squeaky to even try to be considerate. Made it hard to move around and hard to sleep when someone walked in the room.

  • 5/5 Edina Leopoldo de C. 2 years ago on Google
    Good place

  • 5/5 Tərlan �. 4 years ago on Google
    Good place, in the center and clean

  • 5/5 Gabriel R. 1 year ago on Google
    Very very good hostel! I can recommend it highly. Clean place, good internet, useful kitchen, etc. Right in front of the metro too. They also let me store my backpack there for pretty much the entire time before and after my reservation, just bring your own padlock and it will be perfectly safe

  • 3/5 Malaya D. 1 year ago on Google
    I missed my train so I booked this hostel last minute just for one night. If there were rooms available I would have booked a female dorm. Staff was very kind to me at check in but I went up to the room, this is at about 17:30 and it was dark and smelled terrible and crammed with sweaty boys. I left immediately. Facilities and rooftop is quite nice tho, if I werent traveling alone or if maybe I came in later after a night out this would have been okay for the night but was not suitable for me. Very affordable tho, 14 euros for the night

  • 4/5 Jasmine K. 1 year ago on Google
    This was really good hostel, we slept at the first floor so there was some noises coming from the street. There was not oven but little fridge and microwave and the kitchen was really clean! Nice athmosphere and nice people!

  • 1/5 Lorenzo B. 1 year ago on Google
    Rooms are dark, lights hard to reach. Bed uncomfortable Shower is cold. And doesn't have anywhere to hang the cloteths They don't have coffe at breakfast, machine has been empty for several days. Not recommended

  • 1/5 Wim De H. 1 year ago on Google
    En Luggage was stolen from a locker that was locked with a lock I bought at the hostel. They have a policy to show your room card at the door before you enter and have a cctv security system, but nobody knew anything about what happened. Nobody heard or has seen anything. The man at the door told me it was his college that was working at the time, so he didn´t know what went wrong. He just gave me the address for the police station and that´s it. Don´t trust the lockers, don´t trust the people that work here!!

  • 3/5 Max S. 1 year ago on Google
    I stayed here for a few days and want to share my experience. The good things first: The hostel is fairly clean and gets cleaned regulary. Its located right in the hearth of the city with a metro station right around the corner. There is a small kitchen with a fridge and a microwave. There is a laundry service and also a terrace. Now on to the not so great things. This is the loudest hostel i have been to. The beds are creaking constantly and you can hear the pipes everytime someone flushes. Plus people can check in anytime, so sometimes your bunkbed is shaking at 2am because someone new just arrived. Plus the rooms dont get fresh air because you cant open the window but you will still hear everything that is going on, on the streets. Additionally there are no real opportunities to get to know people. The foyer is just for eating and waiting. Also there is no alcohol allowed and no hostel events to get to know other travelers. Every little service costs extra. A rental towel will run you 3€ and isnt included in the pretty high price of around 30-40€ per night. So yeah, stay here for one or two nights for the location but dont plan to sleep here for longer than 3 nights.

  • 4/5 Rafael P. 1 year ago on Google
    Nice overnight with a nice price and location. Only one star missing cause I woke up feeling cold one night, some other fellow warn me also heating was off, and I didnt have a socket to charge my phone close to my bed. I stayed in the 14th room and it was ok, only one person snoring sickly but not the hostels fault. Showers were nice and clean, chillout area enough for everyone, beds well equiped with cover and pillow, personal were nice. Bring your own lock.

  • 1/5 Chris K. 1 year ago on Google
    The receptionist has stolen money from my card!!! Tourist Scam-No Security at all !!! While you are staying in a hotel you have booked through hostelworld, hostewolrd platform provides every hostel with access to your card and they can charge your card whatever they want without notice. It is not the first time we used hostelworld platform, but this time the receptionist took advantage of it and stole money from us

  • 5/5 Valle 10 months ago on Google
    This hostel was great, in addition to the fact that I was staying in the heart of Barcelona, surrounded by many incredible places, I also had a lot of privacy, the beds have individual curtains so you don’t have to worry about other people seeing you. Everything was clean, both the rooms and bathrooms, and the people were really friendly. I left my things on my bed even when I wasn’t there, but if you want, you can buy or bring a lock because there are individual lockers where you can put your stuff. The only downside was the fact that I could literally hear everything that was happening around me, and if you are stuck with roommates like mine were, you will have some trouble sleeping. Other from that, I totally recommend it.

  • 4/5 Amritpal S. 10 months ago on Google
    Value for money. Nice rooms with lockers and privacy curtains. Dodgy elevator 🛗 😨. Keycard kept resetting in my wallet locking me out of my room. Decent rooftop terrace but only way to get there is by dodgy elevator. Overall good👍

  • 4/5 Rafael B. 5 months ago on Google
    The hostel is great. I loved the shower. Bed was good too, you could hear some noise coming from the street. Too bad you charge extra to guard the luggage for the day after check-out.

  • 4/5 Luz Stella Guevara U. 8 months ago on Google
    I didn't stay in the hostel, but my boyfriend do, they let me use the shower without charge that's very kind, it is very well located in the heart of the Gothic neighborhood

  • 5/5 Katy “KDE” D. 7 months ago on Google
    Did not stay here, but did use their luggage storage services. Did observe place to be clean and near many attractions.

  • 4/5 Toni L. 3 months ago on Google New
    Very good location, I liked the privacy of the beds with the curtains and how every bed had a light and a plug. Heating was on so it was not cold at all. Good location and easy to get everywhere I needed to be. WiFi was perfect. Somebody was always at the desk if I ever needed help. Bed wasn’t the comfiest but it was fine for what it was

  • 5/5 Makmur D. 3 months ago on Google New
    Unironically best hostel in all of Barcelona. The rooms were so clean and had 2 bathrooms, made a lot of friends in this hostel! The kitchen was well furnished and the bathrooms were top tier. The staff were really understanding and let us pre drink in the lobby as long as we didnt make too much noise 😄 Rooms were very clean with a bunch of bunks, top tier money value, especially with the location in the heart of Barcelona.

  • 5/5 el patitens 7. 4 years ago on Google
    (Translated by Google) Great the best location in Barcelona .. exelenteeee price quality .. recommended but not for families .. I would have liked to go back but I was stranded in Rome and thank God we are returning to Argentina .. (Original) Genial la mejor ubicación de Barcelona.. exelenteeee precio calidad.. recomendable pero no para familias..me hubiese gustado volver pero me quedé varado en Roma y gracias a Dios estamos volviendo a Argentina..

  • 5/5 Pitike v. 4 years ago on Google
    (Translated by Google) Very good service and the rooms are very clean (Original) Muy buen atendimiento y las habitaciones sao muy limpias

  • 4/5 JoCarlo M. 4 years ago on Google
    (Translated by Google) Great staff, great service, very clean, great location, 8 minutes walk from the Ramblas, max 20 minutes from Sagrada Familia, Picasso Museum 5 minutes europeano museum of modern arts .... etc etc, beautiful place and 20 minutes walk from the beach Barcelonnette.super what! I stayed in made 10 days. (Original) Super staff,très bon service,très propre,super bien situé,a 8 minutes a pied de la Rambla, max a 20 minutes de Sagrada familia, musée Picasso 5 minutes, musée europeano des arts moderne etc....etc,belle place et à 20 minutes a pied de la plage Barcelonnette.super quoi !en faite je suis resté 10 jours.

  • 5/5 Fernando L. 4 years ago on Google
    (Translated by Google) Hostel very well placed and located, the spectacular staff always ready to give the necessary information to know Barcelona. Highly recommended (Original) Hostal muy bien puesto y ubicado, el personal espectacular la atención siempre dispuestos a dar la información necesaria para conocer Barcelona. Muy recomendable

  • 5/5 Twardy H. 4 years ago on Google
    (Translated by Google) The cheapest hostel in Barcelona. Integration events and joint outings to clubs on weekends are organized (Original) Najtańszy hostel w Barcelonie. Organizowane są imprezy integracyjne i wspólne wyjścia do klubów w weekendy

  • 4/5 Fuente de Soda El E. 4 years ago on Google
    (Translated by Google) Nice, clean, attentive staff, I forgot some clothes and they kept it for me. Great. (Original) Lindo, limpio, personal atento, me olvidé unas ropas y me lo guardaron. Genial.

  • 5/5 Fred m. 4 years ago on Google
    (Translated by Google) Large, clean terrace, but I don't know how to cook only microwave (Original) Terraza grande, limpio, pero no sé puede cocinar solo microondas

  • 5/5 Alberto M. 4 years ago on Google
    (Translated by Google) An excellent place to enjoy and sleep at ease. Very clean everything (Original) Un excelente lugar para disfrutar y dormir a gusto. Muy limpio todo

  • 5/5 Rocio C. 4 years ago on Google
    (Translated by Google) I loved the hostel! I am traveling alone and I found it super complete, the only thing is that in the shower you do not have to support things and you have to leave everything hanging on the door. after that super complete (Original) Me encantó el hostel! Estoy viajando sola y me pareció súper completo, lo único es que en la ducha no tiene para apoyar las cosas y tenes que dejar todo colgado en la puerta. después de eso súper completo

  • 5/5 Mauricio G. 4 years ago on Google
    (Translated by Google) The location is perfect, close to everything. (Original) La ubicación es perfecta, cerca a todo.

  • 5/5 Rosana P. 4 years ago on Google
    (Translated by Google) Great in relation to price) quality. Very good attention and comfort (Original) Genial en relación precio) calidad. Muy buena atención y comodidad

  • 5/5 RapFr N. 4 years ago on Google
    One of the best hostel in barcelona, good bed and room and nice rooftop, very friendly staff like Sylla very nice person!

  • 2/5 James S. 4 years ago on Google
    Not recommended- uncomfortably warm bedrooms so sleeping difficult. Puddles all over dorm floor. Not a nice atmosphere with lots groups etc. Good showers though

  • 5/5 Andra M. 4 years ago on Google
    Pro: -great location (near metro station) - friendly and helpful staff Cons: - the bathrooms needs to be cleaner

  • 2/5 Ohmtina I. 4 years ago on Google
    Loved it except when I found bedbugs in the bed and had to change rooms, they didn't even give me a full refund :( The front staff was great though, super helpful.

  • 1/5 Maybe N. 4 years ago on Google
    Dirty beds & terrible service before and during our stay. Would highly recommend you look elsewhere.

  • 3/5 Kriezel D. 4 years ago on Google
    Quick check in. Spaceous. But the bed creaks soooo loudly.

  • 5/5 Isli Z. 4 years ago on Google
    I loved staying in there . The staff was nice and kind . Gracias ✌?

  • 2/5 Riccardo R. 4 years ago on Google
    Not really a good stay, one night without light e one morning without water. Room not realy comfortable. The only good point is the terrace and the position, in the centre.

  • 4/5 Matthew G. 4 years ago on Google
    Yeah the name implies the quality it’s not amazing but it’s more of a safe stay if you can’t find anywhere this is an alright place to try

  • 4/5 Yury B. 4 years ago on Google
    Beautiful place in city centre but very very terrible hostel floors (creak a lot)

  • 5/5 Derby J. 4 years ago on Google
    Nice hostel, thanks to rafa and adri very friendly staff

  • 5/5 Marco B. 4 years ago on Google
    Very gentile, good staff

  • 4/5 Ana Carolina Oliveira da F. 4 years ago on Google
    (Translated by Google) Great accommodation option! Perfect location !!! (Original) Ótima opção de hospedagem! Localização perfeita!!!

  • 5/5 Андрей �. 4 years ago on Google
    (Translated by Google) Great hostel for the money, comfortable, clean and staff ok. Breakfast (pay in advance!) Is good, you can refuel before entering the city, there are lockers (a castle with you), curtains around the perimeter of the beds, sockets. Of the minuses - the toilet in the room and very uncomfortable (cramped). (Original) Отличный хостел за свои деньги, комфортно, чисто и персонал ОК. Завтрак (оплачивайте заранее!) хороший, можно заправиться перед выходом в город, есть шкафчики (замок с вас), шторки по всему периметру кроватей, розетки. Из минусов - туалет в номере и очень неудобный (тесный).

  • 1/5 Jorgito 4 years ago on Google
    (Translated by Google) Hi, the experience was appalling. We booked online and they charged us € 14 more than they were that we had to claim and it took days to give us an answer to apologize and finally reimburse us again, which were also less dollars than those that deducted us for the type of Euro - dollar exchange. In addition, after that our stay was over, we saw that we had been charged twice for the stay, ppr what we had to claim again via email and again nobody took charge or answered us, much less gave solutions. In addition to not providing us with a complaint sheet that we ask repeatedly because they have the obligation to do so. Two weeks have passed and we still do not have the money we were debited from more than the account and without giving us compensation or the claim sheet. If we had never entered to see our bank movements we would not have known that they charged us twice. LOUD CUSTOMER SERVICE. THIEVES. The hostel would not recommend it but if there is nothing else and they want to be charged twice it is their choice. (Original) Hola, la experiencia fue pésima. Reservamos on-line y nos hicieron un cobro de 14€ más de los que eran que tuvimos que reclamar y tardaron días en darnos una respuesta pedirnos disculpas y finalmente reembolsarnoslo de nuevo, que además fueron menos dólares que los que nos descontaron por el tipo de cambio euro - dólar. Además después de eso ya finalizada nuestra estancia vimos que nos habían cobrado dos veces la estancia, ppr lo que tuvimos que reclamar de nuevo via email y nuevamente nadie se hacia cargo ni nos respondían ni mucho menos daban soluciones. Además de no facilitarnos una hoja de reclamaciones que pedimos reiteradas veces ya que tienen la obligatoriedad de hacerlo. Han pasado dos semanas y todavía seguimos sin tener el dinero que nos debitaron de más de la cuenta y sin darnos una compensación ni la hoja de reclamaciones. SIi nunca hubieramos entrado a ver nuestros movimientos bancarios no habríamos sabido que nos cobraron dos veces. PÉSIMA ATENCIÓN AL CLIENTE. LADRONES. El hostel no lo recomendaría pero si no hay otra cosa y quieren que les cobren dos veces es su elección.

  • 1/5 Manuela S. 4 years ago on Google
    (Translated by Google) Hi, the experience was appalling. We booked online and they charged us € 14 more than they were that we had to claim and it took days to give us an answer to apologize and finally reimburse us again, which were also less dollars than those that deducted us for the type of Euro - dollar exchange. In addition, after that our stay was over, we saw that we had been charged twice for the stay, ppr what we had to claim again via email and again nobody took charge or answered us, much less gave solutions. In addition to not providing us with a complaint sheet that we ask repeatedly because they have the obligation to do so. Two weeks have passed and we still do not have the money we were debited from more than the account and without giving us compensation or the claim sheet. If we had never entered to see our bank movements we would not have known that they charged us twice. In addition, the light in the room was turned off by lowering the light switch, since it did not work and so you left without light the bathrooms and cell phone charging. LOUD CUSTOMER SERVICE. THIEVES. The hostel would not recommend it but if there is nothing else and they want to be charged twice it is their choice. I repeat: very bad customer service, I will never come back! (Original) Hola, la experiencia fue pésima. Reservamos on-line y nos hicieron un cobro de 14€ más de los que eran que tuvimos que reclamar y tardaron días en darnos una respuesta pedirnos disculpas y finalmente reembolsarnoslo de nuevo, que además fueron menos dólares que los que nos descontaron por el tipo de cambio euro - dólar. Además después de eso ya finalizada nuestra estancia vimos que nos habían cobrado dos veces la estancia, ppr lo que tuvimos que reclamar de nuevo via email y nuevamente nadie se hacia cargo ni nos respondían ni mucho menos daban soluciones. Además de no facilitarnos una hoja de reclamaciones que pedimos reiteradas veces ya que tienen la obligatoriedad de hacerlo. Han pasado dos semanas y todavía seguimos sin tener el dinero que nos debitaron de más de la cuenta y sin darnos una compensación ni la hoja de reclamaciones. Si nunca hubieramos entrado a ver nuestros movimientos bancarios no habríamos sabido que nos cobraron dos veces. Además, la luz de la habitación se apagaba bajando el interruptor de luz, ya q no funcionaba y asi dejabas sin luz los baños y la carga de celulares. PÉSIMA ATENCIÓN AL CLIENTE. LADRONES. El hostel no lo recomendaría pero si no hay otra cosa y quieren que les cobren dos veces es su elección. Repito: muy mala atención al cliente, no volvere nunca mas !

  • 2/5 Anggie S. 4 years ago on Google
    (Translated by Google) Good attention and location not very clean ... (Original) Buena atención y ubicación no muy limpio...

  • 5/5 Mohamed Amine A. 4 years ago on Google
    (Translated by Google) I recommend, great accomodation nothing to say in addition to the breakfast ? very nice 3.5 € buffet style. Quiet, clean, all the workers are nice. Thank you bcp ? (Original) Je vous recommande, super hébergement rien à dire en plus le petit déjeuner ? très agréable de 3,5 € du genre buffet. Calme, propre, tous les travailleurs sont sympa. Merci bcp ?

  • 5/5 Raúl R. 4 years ago on Google
    (Translated by Google) Very friendly and nice staff. And there is a very cosmopolitan atmosphere and good vibes among the travelers that we meet there. I loved. The only thing, carry a lock for the lockers if you go. (Original) El personal muy simpático y agradable. Y se respira un ambiente muy cosmopolita y buen rollo entre los viajeros que nos juntamos ahí. Me encantó. Lo único, lleva candado para las taquillas si vas.

  • 5/5 ARGHYA B. 2 years ago on Google
    The location is great and close to the Gothic Quarter and the cathedral and the staffs are very friendly

  • 5/5 Rodrigo M. 4 years ago on Google
    Great and comfortable place.

  • 1/5 yu z. 4 years ago on Google
    (Translated by Google) Don't come, the street outside is noisy, the room floor is noisy, the noise is dying, the middle of the night is really annoying, all of them are not sleeping in the middle of the night, a bunch of neuropathy (Original) 千万不要来,外面大街吵,房间地板吵,吵的要死,半夜走在上面吵的真烦,都他妈大半夜不睡觉的,神经病一堆

  • 5/5 David R. 4 years ago on Google
    (Translated by Google) Very good location, common areas in good condition (Original) Muy buena ubicación, zonas comunes en buen estado

  • 5/5 LILI O. 4 years ago on Google
    (Translated by Google) Very well I was there in summer and it was great very clean and has cabins to leave your bags just that it has no lock but you buy it and great (Original) Muy bien estuve allí en verano y fue genial muy limpio y tiene cabinas para dejar tus maletas solo que no tiene es candado pero lo compras y genial

  • 4/5 Felipe A. 4 years ago on Google
    Great to only sleep.

  • 5/5 Dorian tavares f. 4 years ago on Google
    (Translated by Google) Great (Original) Excelente

  • 5/5 Michael B. 4 years ago on Google
    (Translated by Google) cheap night (Original) günstige Übernachtung

  • 5/5 Juanca 4 years ago on Google
    Comfy and clean lodging.Friendly staff.Best location.Gothic town.


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