1/5 Wesley M. 4 months ago on Google
Otherwise
decent
hostel
ruined
by
customer
service
nightmare.
I
arrived
at
the
hostel
in
the
evening
by
bicycle,
after
a
long
day
of
riding.
During
check-in
I
asked
the
man
at
the
counter
if
there
would
be
a
place
in
the
hostel
where
I
can
store/lock
my
bike
during
my
stay.
It's
quite
a
nice
bike
and
I
didn't
want
to
leave
it
to
the
fate
of
the
Barcelona
streets.
Bicycle
storage
has
not
been
a
problem
any
where
else
I
stayed
in
my
2
months
of
traveling.
I
was
told
that
the
hostel
owner
has
a
strict
no
bikes
policy
-
I
should
just
lock
it
on
the
streets
like
everyone
else.
This
is
unfortunately
not
an
option
for
me.
My
compromise
solution
was
to
take
the
bike
apart
and
to
put
the
parts
in
my
bicycle
travel
bag.
This
way
it
would
be
more
compact
for
storage
and
also
technically
now
a
piece
of
luggage
and
not
a
bike.
The
man
at
the
counter
was
not
thrilled
about
this,
but
was
still
understanding
enough
to
let
me
store
the
bike
bag
in
a
hostel
storage
room
(there
was
anyway
plenty
of
space
in
the
hostel
for
storage).
This
was
all
a
bit
annoying,
and
the
dismantling
took
some
time,
but
I
thought
we
found
a
good
solution.
The
real
problem
started
the
next
afternoon.
When
I
returned
from
the
city,
I
was
greeted
by
the
man
at
the
counter
-
"we
need
to
get
the
bike
out
of
here
now!
The
owners
saw
on
the
video
cameras
that
we
stored
your
bike
here
and
she
is
really
angry!!!".
He
then
followed
up
with
a
threat
that
they
would
kick
me
out
of
the
hostel
or
call
the
police
if
I
don't
take
the
bike
outside
NOW.
Needless
to
say,
this
is
not
the
kind
of
stress
I
need
on
my
vacation.
He
then
agreed
to
let
me
leave
the
bike
at
the
reception
for
a
few
minutes
so
that
I
can
ask
around
in
the
neighborhood
where
I
can
store
the
bike.
Thankfully
I
was
able
to
beg
some
people
at
a
local
parking
garage
to
let
me
lock
the
bike
in
their
building,
despite
it
only
being
for
cars.
When
I
came
back
(maybe
10
mins
later)
to
the
hostel,
THE
HOSTEL
STAFF
HAD
PLACED
MY
VALUABLE
BIKE
UNLOCKED
ON
THE
PUBLIC
STREET,
WHERE
ANYONE
COULD
HAVE
STOLEN
IT.
I
have
to
admit
that
I
lost
my
cool
at
this
point
and
yelled
at
the
hostel
man.
Sorry,
but
placing
the
property
of
your
guests
on
public
street
without
their
knowledge
or
presence
is
not
acceptable
under
any
circumstances.
In
the
end
I
don't
blame
the
man
at
the
counter
for
what
happened
and
I
think
he
was
generally
trying
to
help,
but
also
worried
about
getting
in
trouble
(if
you
are
reading
this,
sorry
again
for
loosing
my
cool!).
It
was
clear
that
there
is
a
very
controlling
owner
somewhere
in
the
background,
who
is
not
only
actively
surveilling
the
activities
of
the
hostel
by
video,
but
also
calling
up
and
terrorizing
the
staff
on
a
regular
basis
(I
think
she
saw
on
video
that
my
bike
was
at
the
reception
and
commanded
the
desk
man
to
put
it
outside).
To
be
honest
the
general
vibe
of
the
staff
was
one
of
oppression
and
fear.
I
have
traveled
to
countries
goverend
by
oppressive
regimes
and
it
really
felt
like
that.
Honestly.
Staff
are
also
apparently
supposed
to
carefully
track
in
the
computer
what
the
guests
are
doing.
I
bought
a
coffee
in
cash
and
they
tracked
this
in
the
computer
to
my
profile.
I
thought
this
was
pretty
creepy.
SUMMARY:
the
hostel
itself
would
be
fine,
but
the
owner
runs
it
like
an
oppressive
regime.
Also
they
have
no
respect
for
guest
property.
EDIT:
To
the
anonymous
owner.
Wow,
I
am
actually
astonished
at
the
level
of
dishonesty
in
your
comment.
As
I
am
posting
here
publicly
with
my
real
name,
I
feel
obliged
to
respond.
For
the
record:
-
I
unfortunately
didn't
inquire
ahead
of
time
asking
about
bicycle
storage.
If
I
knew
it
would
be
a
problem
at
your
establishment,
I
would
have
gone
somewhere
else.
There
are
literally
hundreds
of
accomodations
in
Barcelona.
-
I
also
certainly
didn't
throw
my
bicycle
in
the
common
area.
I
am
quite
careful
with
it,
hence
me
also
not
wanting
to
leave
it
on
the
streets.
Really
weird
and
slanderous
accusation
of
yours.
-
"However,
it's
crucial
to
emphasize
the
importance
of
honesty
in
reviews.".
I
actually
laughed
out
loud
at
this
one.
1 person found this review helpful 👍