1/5 Shan 7 months ago on Google
I
was
previously
a
regular
client
of
S&Ate,
myself
and
a
friend
used
to
take
our
daughters
here
regularly
after
swimming
for
a
treat.
My
daughter
enjoyed
the
space
and
our
regular
visits,
therein
lies
the
mistake
I
made
of
promising
my
daughter
to
do
her
birthday
here.
The
owner
was
really
hot
and
cold
during
the
lead
up
to
the
birthday....not
responding
to
emails,
I
was
constantly
chasing
the
business
for
bank
details
to
pay
them.
I
had
a
hunch
about
their
lack
of
communication,
but
it
was
too
late,
invites
had
already
gone
out
and
so
i
persevered.
The
owner
hired
extra
staff
for
the
day,
sounds
great
in
theory
however,
the
staff
were
completely
disorganised.
Even
though
we'd
had
ample
communication
prior
to
the
birthday
party
about
arrangements,
they
completely
disregarded
this.
S&Ate
didn't
start
making
the
food
until
well
into
the
party
-
after
the
games
(although
they
had
previously
agreed
in
writing
to
have
all
food
ready
and
served
by
the
time
guests
arrived
at
2.30).
The
team
served
the
food
5
minutes
before
the
end
of
the
party.
The
kids
were
going
crazy
complaining
they
were
hungry
and
thirsty.
It
was
a
complete
mess.
The
adult
platter
I
had
ordered
didn't
arrive
until
3.55pm
(5
minutes
before
ending).
Unfortunately
we
were
unable
to
even
eat
the
food
at
the
restaurant.
I
wouldn't
reccomend
doing
a
birthday
party
here
at
all,
it
was
incredibly
stressful.
To
top
it
all
off
they
haven't
returned
the
'mandatory
deposit'
they
demanded
one
week
before
the
party
although
they
had
failed
to
mention
it
before.
Have
ignored
all
written
communication
and
requests
since
to
return
deposit,
although
everything
was
in
order
when
we
left.
Very
ill
principled
and
shocked
by
the
business's
conduct
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