Fact: a/c was not working in the rooms for most of the people in our group and we were not informed at check-in.; Rooms were as hot as 30 degrees C/86 degrees F. Face: some rooms had stand up fans provided. Fact: furniture is broken or damaged. Fact: hair dryer is hidden in the main living space in a drawer or cupboard. Fact: curtains, shower curtain, sheets were stained. Fact: bathroom was dirty with signs of mildew. Fact. Front desk did not answer the phone after 10-15 calls nor did they call me back. Fact: pool is not available to use because it is leased to another organization. Fact: the locking mechanism on the door did not prevent it from being unlocked with a card key. (I did not feel safe because the hotel does but require a key to enter the premises) Fact: you need to ask the front desk for a do not disturb sign for the door. Fact: there were dead bugs on the window “ledge” inside our room. Fact: there was no plug near the head of the bed (luckily my adapter was basically a power strip with a long cord). Positive fact: they provide bath sheets which I appreciate. These are all things that I feel they need to disclose or are within their control to fix.

Very careless with the room they provide with their guests. A waste of money. I hate taking time for comments but it was really awful. Room 44 1. The room looked abandoned when arrived. 2 coffee table with no chair. 3. Old flat screen with no remote control. 4. No kettle or any complimentaries. 5. A towel folded at the corner of the bathroom looks used. 6. Mold at the ceiling. 7. Ceiling appears sloughing off. 8. Shower head looks filthy with greening lime scale. 9. Carpet worn out. 10. No phone to call the reception. I arrived in this hotel midnight, was very exhausted from travel given a room in the basement. I rushed to my room only to find out the key card not working. I had to go back to reception to sort it. Then it happened again the next day. Awful experience. I had to call the reception using my personal phone and request for kettle at remote. I was told there there should be one in one of the cupboards, seem to expect me to go hunting for things i need. He came in the room with kettle with the lid falling off when opened. If only i can post my video of the room here i would.

So this was a mixed experience. The front of the hotel, lobby and restaurant are nicely decorated. The staff are friendly and helpful. There is a car park available for £20 per night. The food in the restaurant is very nice, the steak pie in particular. Breakfast was very good, plenty lovely choices. However...the rooms really need to be be sorted. Took two days for the staff to change the filthy mattress, asked three times. Some painting and updating badly needed in the rooms. No air con, they did try with the fans but it's hot air moving around.

Wouldn’t attend again, service was terrible. I don’t often leave bad reviews but couldn’t believe how bad the service was at this location considering it isn’t a cheap place to stay. Initially given wrong room number then we got to the room the keys didn’t work. Finally got into the room no spare/extra pillows (only one thin one each) couldn’t get hold of reception to get anymore. Every door in the hotel makes a loud bang so that’s all you hear all night when people/ staff are moving between rooms The “restaurant “ service is shocking it was Friday night empty with 4 staff members on and still couldn’t get service. The staff to busy chatting to themselves. Only managed to have one drink with the meal as we could get the service. No salt/pepper or sauces on the table or offered. Had to finally go to the pub section to pay as we wished to leave. Luckily there are plenty of takeaways near. We originally booked breakfast but opted out after this experience.

Just got back from an 8 day stay and this hotel was a disappointment. The outside and inside the lobby are beautiful. The room was shabby with old stained carpets and bed bases as well as a broken bed. The bathroom sink would stop up, there was mold on the ceiling, and there was no bath mat provided for a very slippery tub,, even though there was a clear sign in the bathroom that there should be one and when we asked for one, we never got it. The room didn't get vacuumed everyday but they would make our beds almost everyday, wipe down the bathroom and leave us extra towels and take out the rubbish. Thank goodness the rooms ac worked. Nobody ever answers the phone at the front desk so you always had to leave the room which wasn't always convenient. The only amenity was an old broken hair dryer which was plugged in inside a drawer which, to me, was to prevent it from getting stolen. Though they did give us another. The sink was also fixed halfway through our stay and the broken bed was replaced on day 7 so at least that's something. The maintenence man was friendly and knowledgeable. The front desk staff was nice but the place isn't well maintained and managers listen to complaints with a deaf ear which is no way to deal with the problem. With some upkeep, it could be a 4 star place but as it is now, I would only rate it 2 star.

An Unfortunate Stay at The Crown London Hotel I recently embarked on a long journey from Manchester to London and decided to make The Crown London Hotel my accommodation of choice due to its 4-star rating and convenient location at 142-152 Cricklewood Broadway, London NW2 3ED, UK. Upon my arrival between 04:00 and 4:30 without a reservation, I faced an extended negotiation process at the front desk, with a substantial difference between the website price and the presented cost. Despite the pricing discrepancy, I decided to proceed as I had an 8 o'clock party to attend. My initial room experience was far from ideal - TV was non-functional, the heating was not working, and cleanliness left much to be desired, with a dirty bathroom mirror and calcified showerhead. Attempts to contact reception were unsuccessful. After bringing these issues to the attention of a gentleman at the reception, I was assured that everything would be resolved by the time I returned from the party. Unfortunately, upon my return, my room had not been changed, and communication with the staff was frustratingly difficult. Efforts to rectify the situation continued into the early hours, resulting in my oversleeping and missing my flight the next morning. The subsequent call from the reception exhibited a poor attitude and insistence on renewing my stay, despite the stress and inconvenience I had experienced. I reluctantly extended my stay for one more day due to my physical and emotional state. It is disheartening that a hotel with such a renowned name and a prime location in London could provide such a disappointing experience. I have formally requested a refund from the management to address the issues promptly. I sincerely hope my unfortunate experience will prompt positive changes in the hotel's approach to customer service. Sincerely,

Doesn't quite make to five stars. We would stay again because it's two stops on frequent buses to tube for central London. A few low level issues, none significant enough to raise with hotel: poor lighting in room, bulbs missing, bits of trim missing, showers tricky to control, bedside light switches too far from the bed to reach (I'm not Mr Tickle) and so on. Breakfast great: one of the few hotels I've stayed in this side of the Atlantic that didn't overcook scrambled egg. Parking at the hotel, but download the NCP first. To be able to park at all is quite something. Great diverse neighbourhood with lots of little independent shops. McDonald's next door.

We stayed at The Crown and had one of our worst hotel experiences to date. The hotel was shabby and tired looking, nothing like the website pictures portrayed. The bathrooms were damp which created a musky smell throughout, the carpets stained, we were unable to open windows on one of the hottest weekends of the year and the air conditioning wasn’t working. We waiting for an hour and a half to order drinks and food. The food was below average and did not reflect the price. The pool wasn't accessible. The shower mixer in one of our room didn't work and the plug sockets in our other room also didn't work. We waited an hour and a half for a taxi that never arrived and members of staff were resigned from any problems and offered no resolution whatsoever. Our whole experience at The Crown was unacceptable and this hotel should not be open at it isn’t fit for purpose.

Where to begin...first of all,we booked this hotel because we saw a pool being available. That's what we saw in Google's hotel entry and that's what our booking company stated. But this was not the case, the pool had been leased out to another company and was not available to customers. Fortunately,we received a compensation for this (through the booking company,not the hotel), although small. When we went there to check in at 2 pm ,which was the check in time, they said our room was not ready, and we waited for about an hour to have our room. Then,we had asked in advance for a quiet room because I was traveling with my 7-year old child. They said they will keep in in mind. Eventually, they gave us the WORST room in the hotel, right upstairs of the reception and just in front of the elevators with lots of noise and music coming from the lobby. Again we needed to complain and, all of a sudden,there were rooms available in much quieter points. Concerning breakfast,we went to the breakfast room and they claimed our room was not listed for breakfast, which was not the case, breakfast was included as it was confirmed two times from the reception. Made me feel very embarassed. Last but not least,the worst of all. We didn't have water for two nights. It was just cut off. One of these nights it happened while my daughter was showering. They told us it will come back in 5 minutes,then again 5 minutes and so on. What actually happened was the water returning after several hours. In the end,my daughter fell asleep with soap all over her body. The manager claimed that this is not their fault and didn't take ANY responsibility for this. Very bad experience,what a pity for such a historical hotel.

Good rooms for the price, breakfast was a decent buffet. Helpful staff. Dinner service was disappointing and waited over an hour for a meal which tasted ok but then dessert came and was burnt, offered free drinks as compensation. As long as you avoid dinner here the experience was worth the price.

Absolutely delighted with every aspect of my experience. Handy in terms of position (the bus stop is called "the crown" so you really can't miss it). Staff super polite and professional, beyond helpful and made my stay really worth a come back soon. The rooms are nice and very clean, loved the big bathroom and it was squeaky clean. The bed, a double, was big and comfy and something that I love and I find hard to find.... The curtains were ACTUALLY black out ones. I 100% advise to book a room in this gorgeous structure, nothing negative to say about it. The breakfast was delicious and also the restaurant staff was my favourite, extra kudos to them because I asked countless stupid questions, but I can't function before my coffee. Loved every minute there. I will gladly book again, amazing value for a reasonable price.

Arrived at the hotel at 13:55 to get checked in at 14:00, we were attending an event in Wembley stadium. There was a king queue of customers and only one female member of staff checking people In. We waited in the queue for about 15 minutes and noticed quite a few customers being asked to take a seat and looking less they impressed. Finally it was our turn. The receptionist took my details and said unfortunately our room was not ready, and can I return in 10 minutes. Fair enough, we decided to leave and get some food. We returned to the hotel an hour later, and quickly saw the same people from earlier were still waiting for their rooms. Again we queued for about 10 minutes. Spoke to the same female receptionist who again said the exact same thing, our room was not ready and to come back in 10 minutes!! Really??. We told it it really wasn’t good enough and a male member of staff came over, within 5 minutes we were given the keys to our room. As we made our way we saw that the rooms on the same floor were all in the process of being cleaned. Room was clean, as expected. Breakfast was also better than most hotel buffets. Good location to get to the d stadium and plenty of shops around. The late check in really impacted our time spent at the stadium before hand and we had to rush to get there. Also, lovely view

Always a warm welcome here. The staff are friendly and professional. The rooms are comfortable and are undergoing a refurbishment programme. Nice to reinvestment in hotels as this benefits both guests and staff. The food is very good too. It has a car park out front which is mainly for larger vehicles ( High top vans for instance ). There's also an underground secure car park which will accommodate most standard height vans like transits and of course cars. We always try to stay here when working in London. We have tried a few alternatives but the Clayton is our favourite.

First night in hotel was awful. The hotel looks great, cool air conditioning in the lobby. Upon entry to the rooms our group had a list of problems. We had 10 rooms, not one had a working air conditioner. A few rooms were dirty and one room had electrical issues. When the problems were sent to the front desk the group was told the hotel has new owners. However, the hotel was sold as rooms with AC. In the winter not a problem. During the humid summers, this made sleeping at night cumbersome. The staff was very nice but the hotel needs to update their website or fix the issues that need to be addressed.

Inside main reception the hotel looks clean and tidy. Staff very helpful couldn't fault them. The room was very dated even tho I stayed in executive suite, handle from windows came off in my hand and shower came away from wall. The room needs a complete make over.

Not the hotel it’s advertised. Expected 4 star hotel I received 1 star service and accommodations. Rooms had no A/c it was SO HOT. It’s like walking into a sauna. Very bad accommodations, lots of renovation and nothing is working. Worst experience I’ve ever had at a hotel. Would not recommend staying here. I had better service at a 2 star hotel. Response to review: “not sure if you talked to a member they would have moved you” We did in fact talked to a team member the after FIRST night we had spent in the room. The hotel member told us they will move us to another room after a guests checks out and that they will save it for us when we come back from the city of London. We come back at 3 pm pack and move our things and GUESS WHAT. The person working in the morning shift did not tell the person in the night shift that a room was reserved for us to move in so they had given it to someone else!! And ALL the rooms were booked for the night. WHAT A JOKE.

The hotel itself was fine, probably more suited to business guests than leisure. The room had a bath and a great TV. The NCP parking underneath was easy to use and access. There was a bit of black mould in the bath and every drawer was broken, but it didn't impact our stay. Hotel was close to Cricklewood Station, but the area didn't feel all that nice/safe with a family.

Beautiful hotel, great location, with good access to bus/trains. Breakfast staff were really helpful,and friendly. Rooms were nice although some of the plugs were upside down. Overall a really great hotel and would stay again.

I booked rooms for my family and went to pay in advance. They charged my only for one night per room and they told me that everything was fine, not to worry about anything. My guests were disturbed about not having paid everything and then I had to go and have a chat with the manager. Therefore, there was outstanding money to be paid whilst I was told everything was fine. I paid for the balance and the manager apologised and gave us additional breakfasts. Overall, it is a nice hotel and the staff are very kind.

Lovely hotel with some very nice staff especially Mohammed and Dorey - Smart pleasant and very helpful. The breakfast room is a bit crazy, on different levels and nooks and crannies. Was disappointed room not cleaned, most places are back to normal. We also had to ring reception to get refills on tea and coffee etc. But overall a good experience, would stay again.

It is a big hotel inside with a bar, food and also a gym. The hotel does look nice inside however food is very bland tastes like it came out a box/microwave. My room did have a stale smoking smell to it which was strange because smoking shouldn't be allowed. I did also find bed bugs sadly.

Come on a Wowcher deal and we couldn’t be happier! Hotel room is lovely and our meal in the restaurant was outstanding! The food was delicious and one waitress called India just made our experience. She was so welcoming and happy and gave us amazing recommendations and made the most amazing cocktail, we can’t thank you enough India, gave us a lovely anniversary night, thank you ❤️

Amazing architecture at this hotel where they've blended old and new really well. Receptionist very friendly and helpful but unfortunately the pool is currently open. We were told they are currently renting it out for lessons. We didn't see that mentioned on the website and there are photos of the pool advertising it, one reason we booked this hotel. Room was clean, spacious and the bed very comfy. I don't usually sleep well in hotels but did here, even though we were ground floor and next to the very busy street, but the glazing kept most noise out. Breakfast was great. It's buffet style but at the moment, they take your order, asking amounts, and fetch it for you. Sausages tasted like Lincolnshire sausages and seemed a fairly decent quality and was nicely cooked. You must try the scrambled egg. One of the best I've had and not a soggy mass you sometimes get. Good selection of cerals, juices, fruits, yogurts, teas, coffees and continental items. The chocolate twists looked amazing. Wish we had sneaked a couple out! Waiting staff again very helpful and friendly. Will definitely stay here again.

Needed to find a hotel close to where my uni student daughter is living and didn't realise I had booked a gem of a hotel. It has a stunning reception area- a mix of old and new and our room was very spacious and spotless. Transport links for seeing London were great. Will be using this hotel again.

Staff was amazing and very helpful & polite Great location to get into central London. The initial room assigned didn't meet our requirements, so the lady at the reception upgraded us and her customer service skills were fantastic. Rooms were very clean.

Poor reception staff, looked fed up - no information given regarding meal times. Broken shaver socket in room Power points could not be used in room as all poorly located to allow ease of use (used my own extension lead) Breakfast unavailable at advertised time of 06:00 - not my concern - put a notice on view so customers are aware, but allow them to serve themselves drinks in meantime. Plus point - tight drive past refuge bins and gate to carpark - but once in large amount of space....maybe a clue that not many people stay here!!!!

Nice rooms with a bath , but bring your own plug. I reckon they’re trying to save on hot water! I’ve been staying 8 weeks & almost always have to request one, which takes an hour & then it won’t seal. Add a broken iron & missing kettle, I spend half my stay looking for Basil Fawlty. Depends who you check in with whether or not you can book a card to your room for bar tabs etc. But the bar / Bar staff are superb

I've been there for two days when I attend a course. The meeting room was OK, but the AC was a bit too low for this period of time. I've asked the waitresses to fix it but they didn't know how or where from. The lunch we had at 12pm on first day was just perfect, followed by the noodles on the second day which I've eaten for the first time in my life. Nice and tasty. I would really recommend. 👌

Not my favorite Hotel, the elevators were never working, room was really Cold, Mold on the soap etc. the staff was really nice and helpful at the reception. Breakfast staff was lovely. Thank you to Sweta she was very sweet.

Greeted well, spacious place with a mix of old and new architecture. Rooms were a good size with comfortable beds and good desk and comfy chair if you need to any work. The rooms on ground level by the pool are affected by the moisture with musty odour in the air. Doors that don't close properly and loose floorboards. Room service is done well. Thorough clean. Breakfast is below par, food often cold at times reheated (hashbrowns). However it's abundant and good options. Convenient spot with multitude of buses that run past and a close train line. Great foyer area with lots of sofas to lounge in and chat away with your travelling crew.

Very relaxing get away. The staff were very attentive and helpful especially Naana at reception. Clean and huge rooms, and I thought the price was really good for such a nice hotel. Would recommend to anyone looking for a hotel in north west London.

Visited the pub attached to the hotel, so can't comment on the rooms. Staff are pleasant, welcoming, and eager to please. Food is good and the atmosphere is warm. Great for hanging out with mates for a quiet drink. Not too noisy

My cousin had her 70th birthday party at the Crown, which was really really lovely. The room was decorated to a very high standard and the three course meal which was served was very tasty, 3 cheers to the chef. The staff were all very pleasant and welcoming and were on hand if you needed them, absolutely fabulous👍👍. So on the whole a fantastic evening and would definitely recommend it if you want to celebrate a special occasion.👏👏👏🥂

This place is in a good location. Loads of places to eat. The rooms are clean and tidy. The staff were helpful. The only drawback for us personally was the travel cost into the tourist attractions. Even though it was in Zone2 you do have to take a bus back to the hotel which take the daily travel from £7.50 to £15 per day. This is not the hotels fault, but worth noting if you which to us it as a base. On a positive side the hotel do have parking at very reasonable rate of £15pd which is great for London. Overall We were very happy with our stay at the Crown.

The Entirety of the STAFF everyone single person who I encountered at this hotel was absolutely the best experience I have ever had! I travel so much around the globe and have never been so touched by how helpful everyone was here especially Naim, Luigi, and the kindest Sweetest Extra Tall Gentleman who assisted me with my bags. I was moving and had a late red eye flight completely exhausted and in a stressful and difficult situation. They could not have been kinder and more helpful to me that it made me cry! The barman at the hotel helped me as they did not have room service but he provided a special tray for me to take to my room. They helped me with my 10 suitcases and made me feel safe and as comfortable as possible! The cleaning women were so sweet when I was preparing to leave the room and check out. They all genuinely cared for my well being at reception every single step of my stay with them. If I can ever recommend a hotel all completely based on staff it would be this one! They all deserve a raise! They are all keepers! My room was simple clean comfortable and just what I needed. If I ever come back to london even if I don’t stay at the hotel I will go out of my way to stop by the bar or restaurant and say hello to all the staff for their memorable kindness and friendliness alone! I recommend it here if you would like peace of mind, a clean simple comfortable room, and the best friendliest staff in the world! 🤍

They should close the place down! Lifts out of order, directions from the receptionist to use the staircase following a maze of fire exits, carrying my luggage at the same time to make a huge round and end up to the reception again! Took 20 minutes to finally reach the room. A massive room that had 2 double beds, a sofa, a table and windows all around. It sounds lovely right? Well it was a booking for one person(!) and the a/c was not working! Both mattresses harder that the floor and the duvets thinner than a piece of paper. Drawers falling apart, half of the lights not working, TV control had the batteries taped (not working either). Couldn't being bothered to ask for another room as I was there just for one night. Leaving my card key at the reception in the morning, the two young ladies didn't miss a beat of their chatting when I greeted them, like I was invisible. Don't get distracted from the nice lobby, just turn around and leave! I wish I had the no stars option!

Lovely stay overall although not as central as I originally thought, it cost £19 pp per day for various tube travel. The room was nice although a shabby, tired and very worn in places and no view at all. The weekend reception couldn’t do enough to help you after which the midweek staff ignored every request and preferred chatting and flirting to other staff members. The restaurant was lovely, the staff were super friendly and the food was good.

Friendly welcome on arrival. Hotel looked immaculate. Our room was on the 6th floor. 659. Room size good and comfortable bed. Net curtains grubby and torn in places. Bathroom good size and lovely to have a bath. Shower head.... dreadful... looked broken and several tiles on the floor had cracks in them and we're loose. Needs an update! Have stayed in different rooms in this lovely hotel that were in much better condition. Staff were great.