1/5 Ayoub 5 months ago on Google
Earlier
this
evening,
my
wife
and
I
ordered
over
£50
worth
of
food
from
the
Canary
Wharf
branch.
We
recently
moved
house
and
have
our
newborn,
so
we
thought
we
would
treat
ourselves
and
get
enough
food
for
the
next
day.
However,
when
we
received
the
strips
bucket,
there
were
barely
any
chips,
probably
about
a
handful.
I
called
the
branch
to
let
them
know
and
provide
my
feedback,
unfortunately
the
staff
member
didn't
seem
interested
and
when
I
explained
a
second
time
that
we
have
spent
a
lot
of
money
he
informed
me
that
other
customers
had
also
complained
but
he
can't
do
anything.
He
suggested
I
order
from
deliveroo
next
time
with
a
voucher
code
or
come
into
the
store
to
make
a
complaint.
I'm
not
sure
what
is
happening
in
this
branch,
(it's
very
different
to
our
experience
in
Earls
Court)
and
it's
quite
disappointing
to
be
brushed
off
as
well
as
an
incomplete
meal.
I
wanted
to
pass
on
my
feedback
in
hopes
that
it
may
have
an
impact.
Update:
18/12/2023
The
Customer
Service
team
of
TBFC
reached
out
to
me
and
I
am
deeply
disappointed
with
how
they
handled
it.
Despite
providing
a
detailed
initial
outreach
explaining
my
experience,
they
failed
to
read
it
and
I
had
to
repeat
everything
several
times.
The
back-and-forth
emails
with
their
nonchalant
team
only
added
to
my
frustration.
To
my
biggest
surprise,
I
was
eventually
advised
to
leave
a
negative
review.
It
raises
concerns
about
the
state
of
affairs
within
the
company.