We took my wife to the ER here about a month ago, the only saving grace for this facility is its nursing staff seems to genuinely care and shows concern. During our first visit the on-call provider did a minimal visual exam, deemed it non-life threatening, provided her pain medication and some at home treatment methods and referred us to contact a general surgeon to resolve the issue at hand. In and out in maybe an hour total from the time we walked in. Within 48 hours we were back in the ER as her condition was worsening, upon the nurse team attempting to get her vitals they become overly concerned due to her heart rate and blood pressure reading and rushed her back to a room. The on-call provider did another minimal visual exam and agreed with the findings of the first provider. However, when we brought up additional symptoms that wouldn't normally be found with this diagnosis, we were met with a response of "hmm that is odd", and nothing more. This provider had the nurse administer pain medication, however no one bothered to do a reaction check on her and we waited in the trauma room for almost 3 hours without anyone checking on her. It was only when I pressed the nurse call button that someone finally returned. This visit ended up taking almost 5 hours total, outside of the orally administered pain medications this provider did nothing and spent less than approximately 5 min total with her before having a different nurse discharge her still with an elevated heartrate. Thankfully we were able to make an appointment for a few days later with a specialist with Lakeland Regional health group, they took one look at her and said the original diagnosis was completely wrong and to rush her to the Lakeland Regional Hospital. Once there they confirmed because the condition had gone untreated for so long, she was in sepsis, and had an extremely elevated heart rate, upon drawing blood they also found she had severely high white blood cell count. All of this resulted in her needing emergency surgery to resolve and spending multiple days in the hospital, it was shared with us post-surgery had this gone untreated much longer the infection in question would have reached a point it would have been fatal. Unless we are in a dire life or death scenario in the future, we will not be returning to this facility or ever conduct business with BayCare in the future.

Not enough coordination! I was there for FIVE hours !! One of those hours was just waiting for the discharge papers after the doctor had cleared me to go home!! It took them two hours to do a blood draw, mind you that wasn’t after I had gotten a room no that was in the lobby. I got a room after the blood work and cat scan. After being here for 3 1/2 hours I did finally get a room and to see a doctor though.

After still waiting 4 hours to be seen, my girlfriend still sits in excruciating pain from an abdominal wound. She is on a wound vac and was told to come here to address an infection that has occurred. When we got here there were 3 patients. Now the ER waiting is jammed.. It seems that the ER front staff admits who they want and take those they can push out fast. It's unfortunate that those that need the treatment are looked over. It's a shame that a hospital can't handle or triage patients properly to get the care they need. Shame on you. Btw...its now 4 and one half hours waiting. I truly hope none of your family needs help .

Absolutely the WORST ER experience we’ve ever had! They won’t let me in to support my elderly Mother & Father because they are “too busy”! I am my parents POA & they told us that my father (who had quadruple bypass surgery 3 months ago) would have to swap out with me if I went in (so I am now sitting in their parking lot while she sits in their lobby with 180/60 blood pressure & excruciating pain with no one to speak up for her because they won’t let her daughter in!!!!)! It’s seriously the worst medical nightmare we’ve ever experienced. They could care less about their patients! I truly wish we didn’t have to give any stars! Don’t go here!

I had to bring a friend to the ER on the evening of July 21st. While this wasn't my first visit there, it was definitely the worst. I arrived with an 89 yo man who had fallen. He was bleeding a lot from an injury from his arm. After taking his vitals the triage nurse asked what happened. I said he fell down some steps & landed on his shoulder which was causing him excruciating pain & he could not move his arm. He was also bleeding a lot from this arm were all the skin had been ripped off his elbow. The nurse did not even look at his arm and told us to have a seat in the waiting room. After 2.5 hours the gentleman had to use the restroom so I rounded up an aide there to help him. As the aid wheeled the wheelchair away, he saw the large puddle of blood under him. The aid asked if the triage nurse hadn't bandaged his arm? I replied that triage hadn't even looked at it. The aid did get a nurse to bandage it, but we still had to sit there another 2 hours before being seen. Then we finally found out it was broken. By this time the patient's BP had increased significantly due to sitting there in great pain for over 4 hours. While not a life threatening injury, this was a 89yo, who had experienced a serious fall. Luckily, it was just a broken arm & not some more serious internal injuries, or head injury. Arrived at ER 7:45pm. left 3:15 am.

If you want to be seen in a timely manner do not come to this place. I am going on 10 hours of sitting in the waiting room for my husband. They won’t give me any answers of when we will be seen. They almost kicked me out because of “over crowding” I will not come back here. Completely unorganized and the nurses are rude.

This place is truly 3rd world. Security as you walk in dying must pay you down or send you away. Staff is super unprofessional and under trained apparently. Horrible place to be. This is not a place anybody should come too. Sitting in pain in the waiting room for 2 hours so far with a cyst the size of a football and no one cares…. Had this problem before… Lakeunderhill hospital in Orlando… I was in and out in less than 2hours and here I haven’t even been seen. They should sell this place to Advent because Bayshore doesn’t know how and doesn’t look like they want to run a hospital. Poor excuse of a place in America and a perfect example of how a hospital should not operate… As I sit here, other parts of the hospital are trying to be contacted to no avail. Sad sad place. I will never come back here. I would rather die at home.

Whatever you do, please do not come here. There are people experiencing real problems that have waited in the lobby for 6+ hours. This is not a joke. If you value your life AT ALL, go somewhere else. Anywhere else. I'm writing this review at the 5 hour mark of waiting now. There was a man experiencing chest pains that had been waiting 7 hours and still didn't get to see a doctor. They should rename this the "Death by waiting Room."

As an employee of Baycare for 20 years, I'm extremely disappointed in Winter Haven ER. My daughter passed out and when she fell, hit her head. She was in the ER for almost 4 hours and her head was never checked! They did blood work and an EKG to check her heart (this is not the first time this has happened). Then sadly was told due to staffing shortages wait times were about 5 hours. Why? Why did the nurse even tell anyone that? I get that we are short staffed! I've been in the medical field for 27 years and I've never seen it like this. But to tell someone that who has had a fall...that can't even have their family with them due to regulations (from Covid) that it's because of staffing shortages? And when I call to try and find out what is going on, I get a rude person on the phone who tells me (when I say we could have gone somewhere that would have been quicker) "well you're welcome to go elsewhere". I've never experienced such disrespect and disregard for the concern of a family member. It's utterly disgusting to me! And to think I work for this company and have been a loyal and faithful employee for the greatest part of my career. It's so sad to see where our future is heading in healthcare 😞

Over the last month I have been admitted twice because of stomach issues. The ER doctors always seem to be concerned about my health. I've always had great nurses. Sometimes the wait is a little too much but I rather go there then Advent health in Davenport. I was there this evening and the doctor took great care of me.

I was at this facility from 11:00pm-2:30am. All the staff was amazing and very nice, they made sure I was comfortable the entire time I was there. I like that they have security when you enter the building it made me feel safe while in their care. If I ever have another emergency I will definitely be returning to this hospital. Thank you to all the staff for making my stay comfortable and safe.

This place its always short staffed, that is the explanation that always comes from the nurses. First time that i was there a couple of months ago I waited 12 hours with nauseas, low blood pressure and stomach ache before i was seen by a doctor. Today I went there and I waited 6 hours and i had to leave because i was with my baby and she was hungry and getting impatient, when I went to the counter to ask how much time was left to see a doctor, a nice nurse was explaining me the situation and another one interrupted me and told me that I wasn’t a priority and that i had to wait until it was my turn. This just left me amazed, the lack of empathy there is on another level.

Unbelievable!!! Sit for 8 hrs unreal! Had blood work done, had xray done, and ekg was done early with in the 2 hrs I was there then I just had to sit and had vitals checked like 4 times! Never will I step foot in there again!

I have been to several emergency rooms in my life, and this was by far the worst experience I’ve ever had. I came in on Sunday (May 8th) with abdominal pain, yes I’ve had this pain for quiet some time and have unable to be seen by a normal physician. I came in because I had pain for FOUR DAYS prior to even coming into an emergency room because I was afraid of something like this happening, and it did. I walked up to the front desk and immediately was given attitude by the lady/check-in staff because I did not have an updated insurance card as I am waiting on a new one. I then am seen by the male RN who was checking me in, and he was by far the rudest nurse I have ever encountered. He sees that I’ve been to two other ER’s in the past with the same problem and I tell him I’ve been unable to be seen by regular physicians in between. He then proceeded to say “How many times are you gonna do this?” “The emergency room is for us to decide whether or not you need to be hospitalized overnight or not.” “there’s not much we can do for you.” and more. I was embarrassed because I came in for help, and it truly was a simple fix but I was denied before even seeing the doctor, I didn’t it make it past the check-in. I left before being seen by a doctor because I felt embarrassed and ashamed for coming to get medical help that I truly did need.

Changing my review. I have used this hospital for years. I've had very good experiences for myself and for the care of my loved ones. However I've also had extremely bad experiences with this hospital. Like anything else it's the time, place,problem and people you have to consider. Most of the staff are friendly. Some of the security guards could take a class in additude management. It would be nice if the website would have an ER wait time available. I also am with a friend now, I stepped out for a moment, left my purse, came back to go back in and was refused entry. Said the ER lobby was too full.Even tho my chair was still empty and my purse still sitting there, right , next to my friend. Would not let me go back to where I was. I brought my friend here using Lyft. Paid money to be here only to not be able to be at the side of my of my friend who is probably dying. Not sure if we will even continue to wait. One inside by himself , mind racing, ill , scared to death, one outside worried scared and getting eaten by mosquitos. Someone should have announced that the lobby would be closing for visitors until further notice. If you leave you can't come back in. I Wouldnt have stepped out then.

My husband had a allergic reaction to the novocane at a dentist procedure and his blood pressure shot up sky high, oxygen went super low, his body has shaking, they called paramedics they stable him, and suggested we go to Er in winter haven 6 blocks away, so we di only to sit in there lobby for 2 half hours and watch people come in and get called back, when I asked them when it was his turn to be treated 3 different times, all they said was they don't have a room for him yet, and they had to give his room to a heartattack person but we watched at least 10 different people go back after he came in, this is the worst hospital we have ever been to, my husband was so frustrated we ended up walking out.they have security like an airport and said it was because of threats, I can see why they have been threatened, so aggravating to be pushed to the side and ignored after an emergency

the level of care is decent when you’re physically in the hospital, however i had a culture and sensitivity done about 11 days ago and still haven’t received results back. i’ve attempted to call several of the baycare customer service people to get me transferred over to someone in the emergency department who can give me my results, each time to which the person in the ER will place me on hold and leave me there for several minutes, last night leaving me on hold for almost an hour. i’ve finally given up but i should tell anyone considering going here that i am still experiencing symptoms, and i’m 90% sure i require a different medication than the one prescribed to me at the time of my visit. go to advent health instead or consider taking your service somewhere a little further if your visit isn’t a huge emergency.

I’m not one to leave a bad review, but this was a bit ridiculous. I know they triage people but it didn’t seem like they actually did because I sat in the waiting room with my three year old daughter with a open head wound that showed her skull for FIVE HOURS before we were seen. The nurses were alright and the doctor was kind but five hour wait?

Came in here with a 101 fever was skipped several times because “they go by whos sicker” the nursing staff was very rude about it and on top of it all I’m still showing symptoms from the last time I was here in JULY. All in all just make the drive to Lakeland or die seldomly at your house at least then you can have some type of dignity. Can honestly see why this place is constantly under Investigation for Mal practice.

Worst care. When you have a emergency and they are sarcastic and demeaning. They don’t understand your problem and just let you sit around with the medical issue getting more severe. Never again will I go there. Emergency care is terrible. Ended leaving with out being seen.

This is the best er place to go to I’m telling you the drs and nurses was very knowledgeable I went there feeling pain I was feeling so sick they took good care of me and ordered me the perfect prescriptions I’m on my fourth day of the antibiotics I feel a huge difference in my health I have more energy it’s been improved by far the best hospital I’m thankful for this ER may god continue to protect these nurses and drs

I have been to the Winter Haven ER twice in about a year. The first time I took my wife in the middle of the night suffering from an UC flare up. After spending six hours in the waiting room I left with her. She ended up spending a week at the Lakeland Hospital. This past week I went by ambulance for pain associated from a surgery and another procedure that had been done the day before at another facility. My blood pressure was checked, and EKG performed and then I was wheeled into the waiting room. Sitting was causing quite a bit of pain so I inquired to the nurse in charge about possibly a bed or gurney and was directed to a loveseat in waiting room. It was impossible to get comfortable , but I tried. After a couple of hours I called my wife to come get me. I told the nurse I could suffer better in my own bed. I was told they have to follow the rules. She was very unfriendly while shoving a paper in front of me and barking to sign it. Why did I go back after the bad encounter with my wife? Well..... pain will cause a person to make poor decisions. I wouldn't have given a star but it wouldn't post without at least one.

We should declare that when a hospital falls below 2 stars on google they should be investigating or shut down. The experience even just making a simple phone call to the hospital is disgusting. Got disconnected my first call after being transfered 3 times successfully and the second attempt was halted by the woman who answers the phone. Now saying she cannot transfer me to the ER. Stating they are not allowed to give medical advice over the phone and therefore can not transfer my call. Let the nurse or someone with credibility make that decision. You don't know who you could be affecting when just turning someone down with such a monotone, and un empathetic response. No care in the world for people that just need a little HELP. She should be ashamed of herself. And if not, well that's interesting isn't it?