1/5 Tilo S. 6 months ago on Google • 12 reviews
Our
dream
family
vacation
turned
into
a
nightmare
from
day
1.
We
booked
and
were
looking
forward
to
a
large
family
gathering.
My
family
and
I
were
flying
in
from
Canada
to
see
my
brother
and
his
family,
we
haven't
see
each
other
for
over
8
years.
Also
we
were
looking
forward
to
-
lake
view
-
private
pool
-
family
breakfast
lunch
and
dinner
together.
-
directly
beach
access
-
sleep
10
ppl.
But
what
we
got
was
quite
a
difference
.
upon
arrival
we
got
told
that
our
booked
home
had
a
water
damage
and
we
needed
to
call
Novasol
to
figure
out
what
to
do
next.
The
Marisa
Park
is
owned
by
Novasol
why
couldn't
the
front
desk
just
solve
it
for
us.
I
was
over
1.5
hrs
on
the
phone
with
Novasol
while
kids
and
our
travel
group
lost
their
patients
rapidly
and
the
front
desk
of
the
Marrisa
Park
approach
closing
time
(6pm)
It
was
outrageous
that
the
call
center
agent
offered
two
smaller
house
and
demanded
more
money.
We
only
lost
our
expected
features.
-
No
private
pool,
-
no
lake
view,
-
no
large
table
for
family
dinners.
An
event
of
such
an
magnitude
(
completely
altering
the
family
vacation)
requires
more
then
one
SMS.
Use
email/phone
what
ever
you
can
until
you
reach
your
guest
to
inform
and
accommodate.
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