3/5 Tenzin Y. 1 year ago on Google • 14 reviews
Please
read
the
following
review
as
well
as
the
restaurant's
response
(latest
review
updated
on
30.12.2022)
I
am
reviewing
this
from
their
Restuarant
now
and
we
just
finished
our
nice
meal
(you
can
see
the
pic
below).
The
food
was
really
nice
and
we
did
enjoyed
it.
However,
what
we
didn’t
like
was
how
they
treated
the
customer.
For
instance,
we
are
vegetarian
and
we
ordered
a
soup
which
has
a
shrimp
inside.
She
said
that
she
can
do
any
food
we
want
without
meat
inside.
But
she
didn’t
removed
the
shrimps
inside
the
soup.
Once
we
realized,
we
told
them
and
her
attitude
towards
us
was
not
nice.
I
honestly
enjoyed
the
food
but
she
kinda
spoiled
my
night
with
her
impolite
gesture.
I
mean,
anyone
can
make
a
mistake
but
at
least
be
nice
especially
when
you
talk
to
the
customer.
We
never
wanted
our
money
back
or
something,
we
just
told
what
we
felt.
The
least
thing
one
can
do
is
be
nice
to
the
customer,
I
hope
they
treat
customer
well
next
time.
Thank
you
again
:)
23.11.2021
(Responding
to
the
comment
from
the
restaurant):
Thank
you
so
much
for
taking
the
time
and
responding
to
the
customer
review;
I
appreciate
it.
I
truly
wanted
to
express
how
we
felt
while
dining
at
your
restaurant,
and
that's
exactly
what
I
did.
I
did
appreciate
the
quality
of
the
food
you
provided
(and
even
gave
3
stars
for
it),
but
it
appears
you
entirely
ignored
that
aspect
and
instead
emphasized
solely
on
our
critic
(which
is
fine,
but
it
just
goes
to
show
how
your
restaurant
views
customer
feedbacks).
More
specifically,
you
are
now
attempting
to
defend
rather
than
de-escalate
the
situation.
Reading
your
response
made
me
feel
exactly
the
same
way
I
felt
in
your
restaurant
the
other
day.
Furthermore,
perhaps
I
am
mistaken,
but
it
appears
that
you
are
now
accepting
that
you
were
rude
to
us
because
our
behavior
was
inappropriate.
I
honestly
cannot
judge
and
pinpoint
who
is
to
blame
in
this
situation,
but
I
am
certain
that
those
who
read
this
review
will
undoubtedly
have
their
say
in
this
regard.
I
have
nothing
to
add
if
this
is
your
restaurant's
policy
for
responding
to
customer
feedback
(I
really
don't
like
the
part
at
the
end
where
you
sarcastically
wrote
the
same
thing
I
wrote
on
the
above
feedback.
Is
this
really
how
you
want
to
treat
your
customer
feedback?).
Please
be
mindful
before
you
respond
to
your
customer
reviews
next
time.
Anyhow,
I
wish
you
the
best.
30.12.2022
(Responding
to
the
restaurant's
response)
Thank
you
again
for
taking
the
time
to
respond.
I
apologize
for
the
delay
in
responding
because
I
did
not
see
it
until
now.
Usually,
I
am
not
interested
in
writing
so
much,
especially
if
it's
a
review,
but
this
here
is
particularly
important
and
should
be
heard.
To
start
with,
I
was
intrigued
in
reading
your
response;
however,
you
began
with
the
statement
"to
the
customer
who's
still
not
accepting
their
mistake."
This
demonstrate
if
you
want
to
have
a
constructive
dialogue
or
if
your
restaurant
is
only
interested
in
back-and-forth
accusations.
The
last
thing
I
expect
is
to
have
a
mature
and
modest
discussion,
especially
on
a
public
domain.
Looking
at
how
you
respond,
I'm
skeptical
about
customers
expecting
good
service
from
this
restaurant.
I
hope
I'm
wrong,
but
I
only
get
a
gloomy
vibe
reading
your
response
without
any
means
of
resolving
the
issue.
Also,
you
again
sarcastically
wrote
something
based
on
my
comment
at
the
end,
which
I
again
find
it
inappropriate
and
immature.
So,
to
those
reading
this
review,
I
don't
mean
any
disrespect
to
this
restaurant,
but
please
make
yourself
clear
before
making
any
orders.
Otherwise,
the
mere
misunderstanding
might
end
up
being
"you
and
your
sole
mistake
from
this
restaurant's
point
of
you."
Since
I
do
not
want
to
prolong
it
further,
I
would
end
the
discussion
here
once
and
for
all
with
the
other
potential
customer
who
might
consider
going
to
this
restaurant.
The
food
is
good,
but
I
am
deeply
disappointed
with
how
they
deal
with
the
customer's
issue.
I'm
brutally
honest.
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