1/5 Mac V. 1 year ago on Google
I
recently
went
at
Cocoons
the
place
is
great
but
I
must
say
I
was
extremely
disappointed
with
our
experience.
Upon
arriving,
my
family
and
I
were
informed
that
only
two
people
were
allowed
in
our
room,
despite
the
fact
that
we
had
our
mother
and
baby
with
us.
We
politely
asked
if
we
could
pay
for
the
extra
head,
but
the
staff
named
shala
and
the
supervisor
named
gwen
refused
to
accommodate
our
request,
citing
some
obscure
rule
that
we
were
not
made
aware
of
beforehand.
Not
only
was
this
extremely
frustrating
and
inconvenient,
but
the
way
we
were
treated
by
the
staff
was
simply
inhumane.
It
was
almost
8pm
,
tired
and
exhausted
from
our
photo
shoot
at
their
facility,
and
yet
the
hotel
staff
showed
no
compassion
or
understanding
of
our
situation.
They
were
completely
inflexible
and
unhelpful,
leaving
us
feeling
unwelcome
and
uncomfortable
in
their
establishment.
Overall,
I
would
not
recommend
this
hotel
to
anyone.
The
lack
of
consideration
and
empathy
shown
by
the
staff,
combined
with
their
rigid
and
arbitrary
rules,
made
for
a
thoroughly
unpleasant
experience.
Save
yourself
the
trouble
and
find
a
more
accommodating
and
welcoming
place
to
stay."
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