I was offered 2 possible dates for a flu vaccine. Choosing a date/time and booking online was simple. On the day, I arrived 5 mins early, was dealt with pleasantly and efficiently and was injected and out again a minute before I was supposed to arrive! I wish all transactions could be this straightforward.

Brilliant service, staff always helpful, polite and respond quickly to any queries or concerns. Usually offered a same day appointment with a doctor. Cannot fault the practice and would highly recommend them.

I started my continuous calling from 8am, managed to get through and in the waiting queue at about 8.04, waited about 7 more minutes till I got to speak to receptionist who listened to my symptoms then gave me a 9.30 appt. I arrived on time checked in and by the time I walked up the stairs to wait I was being called in by the Doctors. Can't fault the service I received today, thank you Richmond Medical Centre.

Really helpful today. Yes had to wait a while to get through but is expected first thing on a Monday. Helpful and managed to get a same day appointment. Also helped me sort some faff with prescription with no issues. Thank you very much.

I received a text to book my flu vaccination. The booking system was easy to follow and I was offered a range of dates. On the day I received a reminder text and the offer to attend earlier if I wanted too. I arrived at surgery to be greeted by lovely smiles and then very swiftly I received my vaccination! Amazing service. Thank you.

Great service. GP receptionist spoke to the doctor for me and booked myself and son for an appointment an hour later. The GP was really friendly and caring. He prescribed us both antibiotics and we’re now feeling much better.

Very helpful and easy to book appt. I didn't need it checking as it's a yearly check, so could have booked when I first called. Lady on reception was very friendly and helpful, and did exactly what she said she would, so very straightforward overall. Feel very lucky that this is my surgery as I don't experience difficulties like those at other practices have described.

I I was having a problem with a recent medication. I phoned reception and spoke to a very nice lady who took my details and problem. Within a short time she phoned me back having spoken to the doctor and arranged a further prescription which hopefully will resolve my problem. A fast efficient and positive response. Thank you

Absolutely brilliant I saw will stone. Second time. He was so kind and explained everything I needed to know Thank you June Ramos

Good slick efficient service. My only criticism is that because she is a few years younger, my wife wasn't allowed to have hers at the same time. Therefore I have to attend again next week to bring her as she is a wheelchair user. I saw several couples there today. A little flexibility on your behalf wouldn't kill the system. If it would then the system needs surgery.