1/5 Dawn G. 5 months ago on Google
We
arrived
on
time
for
our
booking
(a
table
of
6
at
6.15pm)
and
we
were
shown
to
a
table
with
5
seats.
We
couldnt
physically
fit
the
6
of
us
around
the
table
so
asked
to
be
moved.
We
were
told
it
wasnt
possible.
The
waitress
then
went
away
to
check
again
when
we
told
her
this
was
unacceptable.
She
returned
to
say
the
manager
said
there
were
no
other
tables.
We
could
see
a
few
so
asked
for
the
manager.
He
came
and
said
he
would
go
away
and
see
what
he
could
do.
He
eventually
found
us
a
table
(6.40pm)
that
was
still
tight,
but
at
least
we
could
sit.
He
apologised
and
we
set
about
ordering
our
food.
The
food
was
ok
but
not
at
the
standard
that
it
usually
is
(eg.
The
cheese
was
not
melted
all
the
way
through
on
the
starter
and
the
kebabs
were
dry)
so
we
were
disappointed.
No
sooner
had
we
finished
our
mains,
a
grumpy
looking
waiter
brought
dessert
menus
and
barked
at
us
that
we
needed
to
hurry
up
because
they
needed
the
table
back.
This
was
7.45.
We
had
been
seated
for
just
over
an
hour
at
this
point.
He
then
walked
back
and
forth
past
our
table
before
telling
us
to
order
desserts
if
we
wanted
them.
Suffice
to
say
we
declined
and
asked
for
the
bill.
He
made
us
feel
too
rushed
and
uncomfortable.
He
gave
us
the
bill
and
then
we
waited
for
an
age
for
somebody
to
take
payment.
Eventually
we
were
able
to
settle
the
bill
(with
a
ridiculous
service
charge,
considering
the
terrible
service
we
received)
and
as
we
were
getting
our
things
together
to
leave
the
table,
the
manager
came
over
and
asked
us
to
vacate
the
table
again!
Whilst
we
understand
that
the
festive
period
is
beyond
busy
in
hospitality,
it
was
not
our
fault
that
the
team
a)
tried
to
seat
6
people
on
a
5
top
and
had
to
move
them
somewhere
more
suitable,
b)
we
ran
over
our
8.15
cut
off,
as
we
were
actually
only
seated
25
minutes
into
our
time.
This
wasn't
our
first
visit
to
The
Botanist
Marlow,
we
have
all
had
fantastic
experiences
before,
but
my
guests
and
myself
were
extremely
disappointed.