2/5 Cameron M. 2 years ago on Google
Having
read
the
reviews
of
this
place,
I
was
quite
excited
for
the
experience,
very
disappointed
so
far.
We’re
on
our
first
night
and
so
far
this
is
what
we’ve
experienced
having
paid
just
shy
of
a
£1000
for
4
nights.
I’ll
start
with
the
positives
because
there’s
only
a
few…
-
Check
in
staff
very
friendly
-
Entrance
and
decor
very
well
kept
-
Steak
from
the
restaurant
was
incredible
Not
so
great
things…
-
The
room,
wow,
shocking!
I’ve
paid
less
for
better
rooms
in
an
Ibis.
The
decor
is
dated,
the
carpets
are
lifting,
the
paintwork
is
awful,
doesn’t
seem
very
clean
and
it
just
generally
feels
like
a
budget
hotel,
not
worth
£260
a
night!
-
Staff
knowledge
isn’t
great,
we
were
told
the
one
restaurant
we
would
like
to
book
was
for
afternoon
tea
only,
to
later
walk
past
at
dinner
time
to
people
eating?
-
The
spa,
not
been
in
it
yet
so
might
be
amazing
but
what
on
Earth
is
the
point
of
being
a
spa
hotel
if
your
slots
are
full
with
people
who
aren’t
even
guests?
We
managed
to
secure
two
half
day
sessions
because
they
were
fully
booked,
couldn’t
even
get
any
treatments
and
the
staff
when
you
went
in
had
absolutely
no
interest
in
trying
to
find
a
space
or
help
at
all.
As
guests
in
a
spa
hotel,
not
being
able
to
freely
use
the
spa
is
a
bit
pointless.
-
Room
service
options
are
pointless,
we
ended
up
ordering
12
bags
of
crisps
because
the
only
options
they
had
were
sandwiches,
of
which
they
were
missing
ingredients
and
refused
to
substitute
for
anything
else.
-
The
attitude
of
the
night
porter
is
shocking,
complaining
about
other
guests
whilst
on
the
phone
and
generally
miserable
in
his
attitude.
-
A
45
minute
wait
on
room
service
because
the
porter
couldn’t
leave
reception
as
in
his
words
he
was
“bloody
left
here
alone”.
So,
not
even
been
to
sleep
on
the
first
night
yet
and
you
know
what,
if
we
could
move
hotels
we
would,
because
this
is
definitely
not
up
to
expectations.
We
have
traveled
many
hotels
and
spas,
so
far,
this
is
the
worst.