1/5 J W. 7 years ago on Google
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Our
family
deeply
regrets
transferring
our
mother
to
Snoqualmie
Valley
Hospital’s
Swing
Bed
program.
Our
mother
had
been
a
completely
independent
and
active
82-year-old
woman
before
suffering
pneumonia.
Her
medical
course
was
long
and
complicated.
When
she
arrived
at
Snoqualmie
Valley
Hospital
(SVH),
she
was
able
to
walk
with
a
walker.
It
would
take
pages
to
describe
all
of
the
problems
we
experienced
at
SVH.
Therefore,
I’ll
just
bullet
point
some
of
the
major
problems
we
experienced:
1) Utter
and
complete
lack
of
communication
with
the
patient
and
the
family.
At
no
time
did
the
any
staff
attempt
to
meet
with
our
mother
or
our
family
to
formally
discuss
what
reasonable
discharge
goals
would
be.
As
a
result,
the
rehab
staff
set
her
discharge
goal
as
leaving
the
hospital
walking
with
a
walker
–the
same
skill
level
she
arrived
with.
When
I
asked
for
a
care
conference,
the
social
workers
delayed
the
scheduling
of
the
care
conference
for
more
than
a
week.
The
social
workers
–
all
of
them—act
passive
aggressive
and
were
extraordinarily
difficult
to
deal
with
(slow
to
return
calls,
set
appointments
without
coordinating
with
us,
etc).
2) The
rehab
director
and
social
work
appear
to
be
practicing
medicine
without
a
license
as
they
insisted
on
discharge
dates
that
were
sooner
than
doctor’s
orders.
The
rehab
staff
and
social
workers
told
us
twice
they
planned
to
discharge
our
mother
on
certain
dates,
before
she
had
regained
function.
We
appealed
the
early
discharges
twice
through
Medicare
and
won
both
appeals.
In
the
end,
rehab
and
social
work
continued
to
insist
on
early
discharge
despite
the
fact
the
doctor’s
orders
of
discharge
were
for
a
later
date.
Our
mother,
a
retired
nurse,
was
so
very
upset
about
the
behavior
of
staff
she
finally
insisted
on
getting
out
of
SVH.
Now,
we
are
having
to
re-admit
her
to
another
rehab
facility
for
care.
3) The
staff
is
polite,
but
they
do
not
build
relationships
with
their
patients.
As
a
result,
our
mother
spent
considerable
time
alone
in
her
room
when
we
weren’t
there.
4) Our
mother
is
a
type
II
diabetic
that
is
able
to
completely
control
her
diabetes
with
diet.
SVH
does
not
offer
a
diabetic
diet
from
the
kitchen;
they
only
offer
a
“heart
healthy
diet
of
1500mg
sodium
and
45
grams
of
carbs.”
We
had
several
conversations
with
the
staff
dietician
and
the
doctors
about
this
problem
as
the
excessive
salt
in
her
food
was
causing
excessive
weight
gain.
When
our
mother
left
the
hospital,
she
immediately
lost
9lbs.
of
fluid
within
the
first
2
days
–
all
caused
by
excessive
salt
in
her
diet.
The
salt
in
her
diet
and
excessive
fluid
weight
also
masked
the
extreme
weight
loss
our
mother
was
experiencing
and
caused
continued
pleural
effusions
around
her
lungs
–
delaying
her
lung
recovery.
5) Finally,
the
incompetence
at
SVH
appears
to
flow
from
the
very
top.
Upset
about
the
problems
with
our
mother’s
care,
we
hired
a
physician
advocate
to
work
with
staff
and
try
to
achieve
some
solutions.
When
that
did
not
work,
we
asked
for
a
meeting
with
the
CEO.
The
CEO,
nursing
director
and
rehab
director
spoke
to
us
on
a
telephone
conference.
There
was
absolutely
no
acknowledgment
of
the
problems
and
no
attempt
to
reach
an
amicable
solution.
The
nursing
director
clearly
did
not
know
how
her
staff
works
as
she
told
me
my
mother’s
O2
levels
were
too
high
to
get
home
O2.
This
is
because
her
staff
took
vitals
with
the
O2
on
–
and
the
director
of
nursing
did
not
know
how
her
staff
took
vitals.
When
we
asked
the
rehab
director
why
no
feeding
therapy
for
my
mother
he
said
her
problems
were
caused
by
a
hematoma
leaning
against
her
esophagus.
Yet,
her
hematoma
was
in
the
bottom
of
her
abdomen
more
than
a
foot
away
from
her
esophagus.
Again,
we
deeply
regret
choosing
SVH
swing
bed
program
for
our
mother’s
rehabilitation.
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