I one star also don’t feel like giving but the worst rating is one star. Waiting for so long. At first said half an hour, then said another half an hour. The front desk staffs said wanna call back but after another 40mins not yet calling back until I entered the clinic only realise they skipped the patient let others walk in first! Total 2 hrs for waiting, people needs to work you know. Kindly reminder the staffs have to be given time management and arrangement course🙃

(Translated by Google) Service is really bad, yesterday I went to ask for a second booster because my father had injected a booster for 7 months but my sejahtera couldn't get an appointment so I went to ask, the staff saw my sejahtera said there was no appoitment, why worry? There's no booster, it's okay, you don't need a booster, if you don't know how to do it, keep telling me I don't know, you don't have to say anything else, so I won't come to this clinic again, the service is really bad. (Original) Service memang teruk,semalam pergi tanya second booster sebab ayah saya sudah suntik booster dah 7bulan tapi my sejahtera tak dapat appoitment so pergi tanya ,staff lihat my sejahtera cakap tak ada appoitment buat apa nak risau? Tak ada booster juga tak apa punya , tak payah booster la, kalau u tak tahu macam mana buat terus beritahu saya tak tahu tak payah cakap lain ,so saya tak akan datang klinik ini lagi ,service memang teruk.

Front desk counter staff very rude !! Not recommended at all

I don't want to condemn anybody..just to share my bad experience that i hope the receiptionist need to improve..on june,i went there to get treatment and register by giving them mykid and after the registration, they returned it.. But, i waited for so long, and the situation getting weird when the girl staff called patient after me..then i tought maybe there's an urgent matter for that patient..but they continously call another 4 5 persons that came after me, they still didnt call my daughter's name..until one chinese uncle told me the same thing, he also realised that i waited long...then i ask staff what is going on..then they ask again to give them mykid,after 3 more patients, finally they called us.. i came around 8.30pm and have to lose my turn and make me wait until 10++pm to seek treatment for my weak sick daughter.. before i pay, i ask them what is happening, they told me the folder in computer sometimes not work properly during registration, and the best reason one of them say is, maybe other patient need more attention!?Come on!So is my 5 years old ill daughter! We come first, and we served last! I regret not to report their action to doctor that night..Actually from all of that, i just want to hear "SORRY".. nothing more than that.. i left with anger and dissapoinment that night.. is it hard to say SORRY? Its quite sad that we have to wait long, and my sick daughter looks so tired...😢 But, the doctor very nice..and the price very affordable..just the staff need to make sure, there's nothing wrong to admit mistakes and say magic word "SORRY"

Rtk tests only 9am to 11am strictly. Not told about this anywhere till at the clinic and had to come back the next day. Test done behind the clinic in back alley, if it was raining? How would the test be done? Results came fast was a redeeming factor and the results were sent directly to my WhatsApp

(Translated by Google) Most clinics skirt ... Service organization x x NGOs Permai waiting 1 hour and a half x kne Calls again .. Org others came tu yg bru dye pnggl previous msuk kn .. About the sndri .. Formerly kn china je previous reply ni in Malay please wait .. Do not stay in this clinic (Original) Klinik pling trok... Service x bgos org x rmai tunggu 1 jam setengah x kne panggl lagi.. Org lain yg bru dtg tu yg dye pnggl msuk dlu.. Pentg kn kaum sndri.. Dahulu kn cina je dlu yg Melayu ni di biar tunggu lme.. Jgn dtg klinik ni

(Translated by Google) The service is very very very bad! The Malay female staff at the frontline desk was very rude. For those who read this review, please go to another clinic because this is the worst clinic I have ever known. Indeed first n last come to this clinic. Maybe the clinic owner can take appropriate action. Thank you. (Original) Servis sangat sangat sangat teruk! Staff perempuan melayu di frontline desk sangat kurang ajar. For those yg terbaca review ni sila pergi ke klinik lain sebab ni klinik yg paling teruk saya pernah tahu. Memang first n last datang ke klinik ni. Owner klinik maybe boleh ambil tindakan yg sewajarnya. Terima kasih.

Good doc + clean place + affordable

(Translated by Google) Receptionist face sour. After paying the bill, say thank you. We ckp thank Die silent je bz for what nth. Org sick feet do not please open kn door. Not friendly. (Original) Recieptionist muka masam. Lepas bayar bil cakap terima kasih pun tak. Kita ckp thank Die senyap je bz buat apa nth. Org sakit2 kaki tak tolong buka kn pintu . Tak mesra.

(Translated by Google) Very bad service by substitutes on November 7, 2019 at night, doctors do not want to know about customer problems, bad customer service, see for a while, have to take the medication, go to the pharmacy (Original) Servis yang sangat teruk oleh doktor ganti pada 7 november 2019 pada sebelah malam, doktor tak nak ambil tahu tentang masalah pelanggan, customer servis yang teruk, tengok beberapa saat, dah bagi ubat mcm tu je, baik pergi farmasi je

(Translated by Google) expensive..not recommended..2 person for flu fever and cough almost rm300 what's so expensive, isn't it.. that's even medicine for the child's fever, I don't take it because it's already there.. the doctor is not ok because they force you to do a nose swab (fear of covid and it's negative!) they told you to do it at home using a saliva test kit and it's negative then charge rm70 for the swab (forced to do it!) because the saliva test is not valid.. then people sell it there What do many pharmacies do if it's not valid! it's good before this test kit and detect covid.. other clinics are not as expensive as this.. first and last (Original) mahal..not recomended..2 person for flu fever and batuk almost rm300 apa benda mahal sangat ntah..itu pun ubat demam anak tak ambil sebab dah ada.. doktor not ok sebab paksa buat nose swab(takot covid and its negatif!)dah cakap buat kat rumah guna saliva test kit dan negatif lepastu cas rm70 utk swab tu(paksa buat!)alasan saliva test tak valid..habis tu orang jual kat farmasi banyak2 buat ape kalau tak valid! elok je sebelum ni test kit dan detect covid.. klinik lain tak pulak mahal mcm ni.. first and last

Very slow service i have to wait 1 hour but orang tak ramai pon

Not recommended

Hi Clinic Setia Management, I would like to draw your attention on an issue with your staff, my mother walking to your Clinic on Friday 19th November 2021 around 11AM for check up, there is a staff at the frontline desk she is most likely feeling hesitate to attend my mother enquiries regarding registration, and also she respond to my mother she never notice my mother standing and asking for registration, and she even say currently we are having Malay Doctor , do you mind ? Basically my mother feeling unwell so doesnt matter about doctor race for attend her. Then after too long waiting for doctor to attend my mother went to the same staff and ask how long would it take ? she reply dont know doctor still treating patient. And my mother told her if very late i maybe need to cancel the check up, and the staff say “Tak Apa” instead of letting know in a concern way. She even ask my mother in middle of the registration “ You sakit apa ? “. We are very disappointed with this bitter experience we went through. And we really hope Clinic Setia Management would take look in this matter and looking forward in future do not happen again with other patient. Thank you.

We came to do pre-departure art test at 830am and it was already open. Registration was quick and smooth. Staff were helpful and polite. The testing process was also efficient and hygienic. There is a separate entrance at the back for Covid test where Dr. Lai will swab you. And we got back the results via sms within the hour even tho we were initially told it would take a few hours. Kudos to Dr Lai and his team!

(Translated by Google) very good service, take the medicine that the doctor sees and take the medicine and rest for two days get well soon (Original) very good service ，医生看的药吃药休息两天 病很快就好了

good service 👍🏻👍🏻👍🏻

good service

Doctor is punctual, front desk staffs are efficiency. Thanks

A lot people mean the doctor is good. Thank you Dr Lai, young but patience. Long quece but so fast (no seriously patient I think). The price is reasonable.