I made an appointment for my child last week Thurs with a doctor Michelle Desouza via telemedicine. It was 30 minutes past the appointment time and I called to inquire if the appointment was still going to happen. I was told by the answering service that the doctor was running a couple of hours behind and that the appointment was still going to happen and for us to answer any calls from numbers that we don't recognize because it would be the doctor. We waited and there was no call from the doctor or the office to say that the appointment was cancelled on their end and for us to reschedule at the very least because we understand things happen. We did not get any call, it was like the appointment didn't even happen. I called the next day which was Fri to again inquire about what happened with the appointment and no answer was provided. It was like the appointment never existed and that is very unprofessional and unkind. We are working parents and had to make adjustments in our schedule and for them not to even call the next day to say anything at that point was disrespectful. I asked to speak with a supervisor and I was told Anna would call me back within 24- 48 hours and guess what? I am at the 72 hour window with no call back from this so called imaginary supervisor after calling for the 3rd day since the dropped appointment. I took the time to write this long review of the poor service from the doctor and the so call supervisor. The message I am getting here is my kid and his needs are not important. He is very important and worth the time and care from the right doctor. I will say everyone that has answered the phones at compass health have been pleasant and helpful- they I can say are doing their jobs. I will never ever recommend this facility to anyone. I see now why the review is 2.8. That should have been my first clue, shame on me for looking past those low ratings.

Incredibly unprofessional. I have had a back-to-back appointments canceled by the doctor with zero warning or alert that I had to call into and find out for myself that they were canceled. This office will lie to you and say that they called leaving you with new co-pays for consultations that never happened and no prescription continuation for medication which may be required for you to function in your day-to-day life. Practice is an absolute soulless joke with zero care for the client. If you value your mental health and don't want to get stuck 2 to 4 weeks without any medication having to start over seek better help elsewhere. If you're a medical practitioner hiring compass for answering services their agents are outright rude and offer next to no follow-up often transferring you to just another agent it's the Comcast support of healthcare.

Absolute DISASTER of a company. I’ve been with them before the pandemic and reaching them has NEVER gotten better. Didn’t see my therapist for a while, called to try to set up appointments, and they never called me back. I’ve been calling everyday for the last 10 days and they still haven’t gotten back to me, even when I asked to see a supervisor. For someone with adhd, setting up appointments or anything else with them is an absolute NIGHTMARE. For a company that claims to care about mental health, they sure don’t show it in their responsiveness with their patients.

This was once a great psychiatric practice before the pandemic. Currently, I wouldn’t recommend anyone to come here it looks like a ghost town with barely anything going on. One doctor on hand seeing all the patients. I had a 9:30 appt I decided to just walk out.

The doctor was ignorant. Dr. uses personal questions to create emotional responses to easily diagnose patients doctor also caused me to have anxiety attack. After leaving the appointment.

Worst mental health facility in Dade county. Horrible logistics and nobody answers the phone when you call. Nobody responds to emails. And the psychiatrists barely spend 5 minutes with you on the webcam call. An you get assigned a different random Doctor each month so you cannot even build a rapport with one Doctor. Choose another provider, this place gives low quality of service and the Doctors treat you like cattle. Zero empathy or concern for their patients. UPDATE: This corrupt office is using bots that post fake reviews. Just read how vague and similar so many reviews are and how devoid of any description of the diagnosis and so forth. Trust me, this place is a clown-show and offers a low caliber of care. Make this place your LAST choice. Try ANY other place first, before Compass Health. These clowns dont listen or validate my concerns and just want to increase the dosage on the same old medicine that is not working. 2 pills dont work? Take 3. 3 dont work? Take 4! That is their hare-brained approach.

Had a great experience with Dr. Sheena Spurlock and her staff. I had all kinds of issues with the teledoc (user error) but they worked after hours to get me on the call. I'm excited about continuing to work with them.

Scheduling has been good and efficient. I get text with all the details before every appointment. My appointments have been helpful with anxiety and depression. There are allot of negative reviews here yet when I have gone in and people do seem to be honestly trying to help. I try to remember that people with a negative outlook on most everything also have a high probability for anxiety and depression so that's why some of the negativity appears here. I've had 3 sessions so far and already feel a better outlook in my life. I'll continue to use your services. Thank you for the help.

Honestly, I am very dissatisfied with the service and attention given in this place. I had my minor daughter "taken care of" for a period of 4 months by the psychiatrist Michele de Souza, but in that period he only spoke to her once, all The other calls were with me, and lasted 1 minute or a maximum of 5 minutes. My daughter is being treated for attention deficit, depression and anxiety. I don't understand how they give prescriptions without talking to a patient. I know it's my daughter, but I'm not a specialist in diagnosis. The psychiatrist is supposed to see the patient. patient before sending medicine. In addition, there were problems getting the medication, they never wanted to give me a paper prescription, which was a problem when going to the pharmacy and being told that the medication was not available, because then I had to call the office to get it. They changed my pharmacy to one that did have the medication and they charged me for that call as a consultation without me realizing it.