I took the time to come because today is the only day I have to run errands, I’m a full time medical student and full time employee. It’s very difficult for me to work around my schedule. I received a missed call from them and I followed up a 1 hour later to confirm, I even called that same morning to confirm I was running late and still no one alerted me about a possible cancellation. Their call center didn’t note my account or informed the main office of any changes. The younger short lady at the front was very rude and nonchalant, it was a lot of back and forth that could’ve been avoided. I was told that I couldn’t book with them anymore at the Aventura location. I’m already terrified about doing any work in my mouth already and I can already see the poor quality care this office provides. It’s a shame because I was referred by the amazing Dr.Fains, I’m also a coordinator at a medical office I had a list of Medicare patients lined up but wanted to see for myself before sending them. After this encounter I will not refer any of my patients here. Very disappointed.

Rude people at the front desk, and very poor communication skills, doesn’t go into details what the insurance cover or not. That third party calling system should be trained according to your office needs and inform the patient’s about the correct information. I definitely will not be referring my patients here.

Front desk staff is terrible! The day before appt called me while I was giving my dog a bath and I didn't answer because I was busy, she hung up and called me right away. Today get to my appt that was at 3:30 after waiting 45 minutes I tell them to just cancel it because I've been waiting 45 minutes the snotty girl tells me you're next are you sure. I told her yes I don't have over an hour to sit waiting before I'm even called. She says actually your appt was at 3:30 and you are the last appt, yes its now 45 minutes past 3:30 and if I'm the last patient who was the other patient still in waiting room. I was trying to get in before my daughter started school but will definitely go elsewhere. Your staff is rude and unprofessional. If I was an hour late for my appt would I still have been seen...no and you would've charged me

My mom had a positive experience at this center. Big thank you to the team and Dr Robert Harrod for his professionalism and friendly and attentive approach to his patients. I appreciate the time he took to explain the procedure to my mom and myself- highly recommend!

My dentist contacted the office of Dr. Harrod and they were able to get me in and do an extraction same day. They were curt, accommodating and overall wonderful. Will be returning to follow up on other work that I need done.

I had a large bone growth on the roof of my mouth. It is called Torus palatinus. After the CT scan results I set up oral surgery with Dr. Robert Herrod for June 22nd to have it removed. Needless to say I was frightened, but he along with his assistants were wonderful, and put me at ease! The surgery went well, and I cannot tell you how grateful I am to Dr. Herrod. Thanks to all the staff at the Adventura office.

Dr. Goldwaser and her team are punctual, amazing, and extremely professional. I had my four wisdom teeth removed and had a seamless experience. They responded to each and every question I had, they did not rush through any of the explanations, and made sure that I felt calm and secure before my surgery. After the surgery, I felt way better than I expected, and barely had any pain. I will continue to go to Dr. Goldwaser, I completely trust her medical advise, and would absolutely recommend her!

I had to have a wisdom tooth removed, experience was excellent, the staff was very nice/attentive and made sure that I was comfortable. Dr. Goldwasser and team were nice and respectful! In any case would recommend to anyone looking for an easy wisdom tooth removal, easy recovery, and a genuine doctor and staff.