Featured Reviews


Frequently mentioned in reviews: great (10) store (9) purchased (6) watch (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Valley G. 3 years ago on Google
    If you need pictures go here to their portrait studio!!! JCPenney ALWAYS do a great job when it comes to pictures! Diego was great and I'm sure he's ALWAYS like that with all the customers. He was courteous, patient, and very kind!!! This kind of customer service was truly appreciated!!!!!!!
    2 people found this review helpful 👍

  • 5/5 Juju B. 1 year ago on Google
    It's always a great spot to shop for the whole family
    2 people found this review helpful 👍

  • 5/5 Janet 2 years ago on Google
    Great place to shop. Clean store, great variety, quality and prices. Easy to get to. Have shopped at many locations and on line. Recommend highly for sure.
    1 person found this review helpful 👍

  • 5/5 Kitty C. 10 months ago on Google
    Good sale prices. Good coupons. Friendly staff. Well stocked. Sign up for rewards. Easy order online pickup in store available.
    1 person found this review helpful 👍

  • 5/5 Fernando 7 months ago on Google
    Actually we went to JCPenney Optical, and it was a great experience, we get a complete eye exam and the Dr was a great and very professional also the lady at the front desk. Thanks. Very recommended.

  • 4/5 Valerie L. 1 year ago on Google
    Scoured the mall for dress shoes and JCPennys was for the win. We found somewhat a decent pair. The only thing was the service the people there acted as if they did not want to he there. On the plus side we got a great discount

  • 2/5 Teia H. 8 months ago on Google
    Yes they do have and sell clothes but when are they ever going to have dresses that are in style and not outdated their stock is always low when I go there especially for gowns

  • 1/5 Annet 7 months ago on Google
    I went to this location to buy a mattress. 1. No one is around to offer assistance. 2. After a while a rude sales associate passed by and yell and me I am not allowed to lie on the beds. How am I supposed to know which matters is comfortable. 3. If you need a mattress and a pleasant shopping experience go to Macys or City Furniture in Pembroke Pines.

  • 5/5 Rebecca B. 1 year ago on Google
    JCPenney is a store that has stayed around. Inspite, of all the other stores that have come and gone. They have a new beauty dept with regular cosmetics that can be purchased at the pharmacy. So the prices are lower. I bought a lipstick for $10.00. Returning merchandise is easy if you have the tags and the receipt, but check your accounts. Sometimes, the credits are slow coming! The fitting rooms are always at the other end of the store! I do like their merchandise: especially the shoe department and the jewelry, lingerie and handbags!

  • 5/5 Mpo L. 1 year ago on Google
    Very nice was looking for a backpack for someone but they only had these 3.

  • 5/5 Sue W. 11 months ago on Google
    First time today I went to this store in a long time and the employees were amazing. Super helpful.

  • 3/5 NISSY FANM D. 1 year ago on Google
    Love this store,but who ever is responsible for ordering the pants at that location in the men's department has to be very short!😡 I kid you not🤣 90 percent of the lengths is 30inches😔 if you don't believe go and check it out. Visit after visits

  • 5/5 Princess R. 11 months ago on Google
    I highly recommend coming to the salon such great management definitely deserves a raise her name is Susan followed along the front receptionist Ginger phenomenal ladies! I got to meet most of the hair dressers Tracie I love watching her work! (Specializes in everything basically! Like the free piercings when you purchase a pair from them which I highly recommend!) varieties of prices! Miriam has Amazing blowouts and obviously highlights definitely check her out! Marcia Thompson braids are extremely satisfying #bestinbroward Marcia M has very satisfying Colors, highlights and more! Mimo is very humble and welcoming his work speaks for itself! Marceila does hair and more like facials! Yes they now have facials followed along with waxing I highly suggest coming in today to relax, detox and let’s these stylist make you feel your best once again jcpenny great management and salon crew!

  • 1/5 Lena J. 1 year ago on Google
    JC Penney has thee worst customer service ever. I purchased 8 shorts my son in November. Was supposed delivered by Dec 5th. Never recipe the package. Called and was told the package must have been lost. I did not receive any notice and was told by rep no way to issue a refund on his end and he hung up on me. I am disputing with my bank. Do NOT do business with this shady company (unless maybe in stores but certainly not online)Am surprised they are still in business.

  • 1/5 Shaneille Y. 1 year ago on Google
    I purchased a watch from the location in Coral Springs so i decided to purchase another one and I went into the BROWARD location. I was standing by the case for a while before I received assistance, (it’s Christmas Eve so that’s understandable). I was approached by an associate named Jane who I asked to show me a couple watches similar to what I purchased in Coral Springs. She was extremely rude and unfriendly. At one point she told me to hurry up and decide because she has to go. I had my 6 year old son with me and I did not want to create a scene. I purchased the watch and she rushed away to go stand in another area with more expensive product. I then looked into my bag and saw she just threw the watch in the bag no cover on it or care in the world. After I waited again to speak to someone else about her behavior only to find out that she was the supervisor for that area. I explained what happened to another associate and showed her the product i purchased, she was nice enough to cover it with a box (since it did come out of the case) and wrap it in paper for me. This associate talked me out of returning the watch and going to another store (Christmas spirit and all). I am disappointed at the level of professionalism and rudeness that Jane reflected towards me. Whether or not you are buying a 100 dollar watch or a 5000 watch you should treat the customer with the same level of respect and courtesy. I will not be shopping back in this location.

  • 4/5 Karen 1 year ago on Google
    Lots of great options in this store, for both male and female. Some items were.heavily discounted for the season.

  • 5/5 Valentina A. 1 year ago on Google
    Mimi is so sweet and awesome very informative about the promotions going on in the store, she deserves some recognition and a raise.

  • 1/5 Raekiah H. 1 year ago on Google
    Judith was very rude and unprofessional and i had an extremely disrespectful encounter with her. She claimed she was a supervisor and said that it wasn't her problem when there ended up being an issue with an item i was purchasing.

  • 5/5 Mia B. 1 year ago on Google
    BEST CUSTOMER SERVICE IN RETAIL THERE PRICES IS ALWAYS GOOD ALWAYS HAVE COUPONS,SALES ON TV ADS I LOVE JCPENNEY BEEN SHOPPING SINCE I WAS A KID WITH MY MOTHER NOW I HAVE MY OWN FAMILY.AND STILL SHOPPING THERE AND I'M 58YEAR. THAT'S HOW MUCH I LOVE JCPENNEY ❤️

  • 1/5 Lj V. 1 year ago on Google
    Wow. Jcp plantation. Associate telling me she is going to kill me for opening mens dress shirts and trying them on. Great customer service. Then because she was mad did not come to the register.

  • 5/5 Dalton C. 1 year ago on Google
    Traveled to see my parents in North Carolina and needed a new suit. I was surprised to find one that I really liked. Guess my fiance does know what she's talking about 😄.

  • 4/5 Cecilia Casillas (. 1 year ago on Google
    Found things I liked. What I didn't like was to go to a woman fitting room and it was closed and a worker said the men fitting room was open. Went to the men fitting room and of course since it's men fitting room a man came in to one of the room. FIX THE WOMAN FITTING ROOM.

  • 5/5 Roxann T. 1 year ago on Google
    Got all I need for back to school and work.

  • 5/5 Jude Q. 1 year ago on Google
    In some departments there are quite a bit of stock but it was very messy there are very few employees a lot of the registers are gone we had to hunt around for a register that was open and then stand in a long line the associates were pretty nice and we got a lot of good sales but I worked for JCPenney for many years and wow he would be rolling around in his grave if he could see what it has become


Call (954) 472-2500 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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