I was here three weeks ago. I experienced a rude receptionist and a $90 copay to see a nurse practitioner that diagnosed me with "a suspected viral infection of an unknown origin" with no treatment. I never got better. I saw my primary doctor today and had to pay a $50 copay to find out I have a sinus infection and need antibiotics. Between all of the co-pays, bills from insurance, covid tests, and missed work, this sinus infection has cost me about $1000. It would've been much less if I had a proper diagnosis at urgent care to begin with.

Saw Dr Sharma on 4/9/22 for a sinus infection, she misrepresented my condition in her visit notes and said I had a dental condition, therefore Medicare will not pay the claim. I have appealed and sent a letter from my dentist and copy of an x-ray that shows the sinus infection which she did not want to look at nor did she take an x-ray while I was there to make a proper diagnosis that was correct. She has refused to change my file to correct my medical records. Do not go to this place!

Got sick right after New Years, wasn’t getting better was getting worse. Went in to get antibiotics for a sinus infection. I had every single symptom. I had been sick for 15 days at this point and only getting worse. The doctor tested me for covid and flu even though I told her I had neither. Then “prescribed” me to buy mucinex for symptoms. Went to urgent care in mentor the next day and got antibiotics bc they listened to me and got cured!

Took my daughter here because she had all the symptoms of a very bad UTI. We wait an hour & an half to see someone. Then when my daughter finally got to see the "doctor", she wasn't sure what to do. Seriously!!! Then to top it off my daughter needed a Dr's note cause she took the day off work. The male receptionist was highly ticked off that he had to give her one. Made her wait another 10-15 mins. I will never come back her again!!!

Went thinking I had the flu. Told them I have discolored phlegm too. Covid and flu came back negative. Called to see if I could get an antibiotic. They said that if they thought I had a sinus infection then I would have been called in something. Then they told me to call my primary care.

Absolutely horrible. I’ve had symptoms of an ear infection for 3 days on top of having chronic sinusitis. I wanted to get ahead of the game before my ears got infected, I was told they couldn’t give me anything only after 3 days of symptoms because I wouldn’t take a Covid test. They said to come back at day 8-10, why so the infection can start?? I do not have any other symptoms at all, they disregarded everything I told them about my chronic sinusitis. I went to Cleveland clinic since my ENT dr is through them so they could see my charts. They didn’t care, literally called my family physician and they sent me something in for free. I will never go to this location again. You take an oath to care of people, they literally looked in my ears and said they were bulging with fluid but wouldn’t help me. I fear this world is only going to get worse.

Can you get in? Who knows? Take appointments? No. Call to see wait? Won't tell you. Show up? Sorry, too busy, go somewhere else or come back tomorrow. Only two people were in the waiting area. I have now driven down there twice to get burned, and I have only lived here a year. Who is running this place? They make Comcast seem like seem downright helpful. Here is the only reason it's not one star: If you do get to see someone, they have been responsive and helpful.

I can't say enough good things about this facility! I had a very long wait on an incredibly busy day (the day after Christmas, a Sunday, no less), yet the staff were cordial, efficient, and provided excellent care. I appreciated that the registration was private, rather than my having to give all my personal information and symptoms while the waiting room crowd could hear everything. I was pleased to wait in the warm waiting room rather than in the car (during freezing cold temps!), as I was told I would have had to do at another Urgent Care Center. I don't recall the name of the young woman who showed me to the examing room, but she was kind and helpful. And I DO recall Matt, who provided the diagnosis (a UTI - I had not guessed!), prescribed effective medication, and I'm getting better. All staff were positive, encouraging, and attentive, despite the crazy-busy day they were having. I drove 30 minutes to get to this facility. And I was glad I did.

My wife fell and hit her nose very hard. It was bleeding, swollen and she thought it was broken. Saw some Dr. there wearing a turban. He said so if it's broke, what do you want me to do? I can't fix it. No X-ray even taken so we left untreated.

My daughter wasn’t feeling great and we decided to take her here this morning. Every single staff member we worked with was amazing and so caring for her! They took the time to treat her like a child and because of that she had a great experience and quick diagnosis. Thank you SO much to the amazing staff here. You made this an easy experience for parents and child. Thank you!!

Thank you so much to the nurse, doctor, and front desk person (who also may be a nurse) who went out of their way to take care of our one year old boy. The nurse came outside and looked at him, checked his oxygen and made sure he was doing well enough to wait to see the doctor. He was fine and it made us feel a lot better. Everyone was very friendly and helpful.