1/5 Richard P. 6 months ago on Google
Pick
up
service
was
a
bad
experience.
I
bought
an
item
on
Amazon
but
it
was
going
to
arrive
in
a
few
days.
Since
I
wanted
the
item
earlier
I
went
and
checked
best
buy
and
saw
that
the
item
was
available
(in
stock)
with
same
day
pickup,
so
I
went
for
it.
Since
it
was
late
I
waited
until
the
morning
of
the
next
day
and
ordered
at
9:30AM
and
canceled
my
Amazon
order.
After
8
hours
of
not
receiving
any
update
beside
"we
are
preparing
your
order"
I
decided
to
call
and
was
told
that
due
to
high
volume
for
Black
Friday
they
could
not
guarantee
the
day
they
promised
and
I
might
get
it
the
day
after.
I
understand
this
and
it
makes
sense
so
I
waited.
Around
8pm
of
that
day
the
status
of
the
order
said
"we
are
unable
to
deliver
this
product.
If
we
can't
get
the
item
to
the
store
by
Sunday
(tomorrow)
we
will
cancel
and
refund
the
product".
So
obviously
the
product
was
never
in
stock
or
they
just
sold
them
all
even
tho
I
had
already
placed
my
order.
Obviously
I
was
expecting
the
order
to
be
cancelled
so
I
ordered
through
amazon
again.
On
Sunday
the
order
changed
from
that
message
to
"pick
up
on
Tuesday".
Weren't
they
going
to
cancel
the
order
if
it
was
not
on
Sunday?
And
when
I
try
to
cancel
the
order
on
my
side
It
shows
me
that
the
taxes
and
fees
are
not
refundable.
I
then
decided
to
call
(a
30
minute
call
that
25
of
them
were
on
hold)
and
was
told
that
the
product
was
not
in
stock
when
I
placed
the
order
(even
tho
the
app
said
it
was)
and
was
going
to
get
to
the
store
on
Wednesday
and
ready
to
pick
up
on
Thursday.
So
what
the
app
currently
says
of
picking
up
on
Tuesday
is
incorrect.
I
have
decided
to
cancel
the
product
and
lose
the
money
of
the
taxes
since
at
this
point
there
is
no
way
to
guarantee
that
I
will
get
the
product
on
Thursday
either.
In
summary,
do
not
waste
your
time
and
go
to
Amazon
or
go
directly
to
the
store.
The
only
good
thing
is
that
the
two
people
that
answered
the
customer
service
were
pretty
nice.
They
couldn't
help
but
at
least
understood
my
frustration.
