I have excellent insurance and was completely floored when I arrived for my first visit and was told it's policy to collect $200 up front. Apparently the doctor's policy is to charge you the whole fee up front and then if they're feeling judicious they'll give you a refund when they get insurance payment. Awesome policy! That's why I pay $900 a month for the insurance, so I can turn around and pay you $200 and my insurance can pay you as well. Definitely do not recommend this provider for the dent they'll put in your wallet. I have seen amazing doctor's who do not take such financial advantage of their patients.

The worst customer service. Have been trying to find the pharmacy that my meds were called into for days now. The lady that answers the phone now hangs up when I say my name. I know she is sick of me. Imagine how sick I am of calling to ask where my prescription was called into

Had my first visit today and everyone was very welcoming and friendly. The front office staff were kind and patient. I was brought to the exam room by Michelle, who asked me some questions about what I was there for and explained the process of the visit to me. She really helped me to be less nervous and feel comfortable! Diana then came and brought me to a different room for x-rays. She was also very kind and patient and great at explaining how she needed me positioned for the different x-ray views. Lastly, Jared saw me for the examination. I did not feel rushed, and I felt he took good time to explain his thoughts and the next steps. All in all, it was a wonderful and efficient visit! I am looking forward to continuing my care with Sports Medicine Institute, largely thanks to the kindness and empathy of those I met today. Thank you!

I had an exceptional experience at the Clermont location. The young lady at the front desk, I believe her name is Kayla, was extremely helpful and attentive. I had a few questions regarding insurance coverage and account balances, she answered all my questions and ensured that I was confident in my coverage before being seen by a physician. Overall, I had a wonderful experience and would definitely recommend this location to others.

Kayla is a breath of fresh air when you come into the office. She is very helpful and attentive. I had a balance on my account and she was able to explain to me why. The entire process in this office was quick and painless. Would highly recommend this office to anyone! Much friendlier than the other office in town!

I have to say that the staff is amazing especially the check in receptionist Maylin Faverey. Super sweet and very helpful always has a beautiful smile when everyone walks in . She definitely brightens up the place . All my neighbors who go here can agree with that . Keep up the great work. We need more smiley faces like her .

My grandson broke his wrist in Germany just prior to coming to the US for college. The office was great coordinating getting him seen and scheduling surgery. Post surgery and healing he hasn't missed a beat keeping up with ROTC pt. We are grateful.

Dr Nowicki completed my shoulder surgery and did an amazing job! Dr Lucas and Dr Nowicki I have known for years and in my opinion they are the best in Clermont FL