The insipid liquid in the cup is supposedly Earl Grey, and yes left to brew longer than advised. Served in a dirty cup that my husband asked to be exchanged for a clean one. The girl changed it and told us the cup was clean, just 'stained'... Oh that's alright then 😁🤢 stained ain't clean in my book (I didn't drink it). Hubby's coffee was bitter and nasty as if pot not cleaned. Awful drinks, awful service, we left after 10 minutes not going back.

Top notch Costa. Staff are great, always smiling (I think... masks!) and asking how you are etc. Place seems really clean and tidy, drinks are made as ordered, even threw a curve ball changing my milk choice mid-order and they still kept up with me. Star deducted simply because they don't deliver 🥲 Still not delivering 6 months later 😬

Messy tables messy floors and no privacy the place is a dump

Appalling service, would give 0 stars if I could. While waiting for our drinks the manager was belittling a male colleague for the whole shop to hear, sounded a trivial matter to us and that she was maybe just out to be a bitter person. Was rude to us when serving roo. Basically threw our drinks at us. And the drinks ended up being the wrong order too, probably distracted herself while being plain nasty to her staff. Save your money and go to a local cafe where the service and coffee is better quality.

Well that was disappointing. There seemed to be a little confusion over what I wanted (a small latte with an extra shot), but instead of trying to understand what I wanted the man just started shouting that they don't do it... a bit odd as I ordered one a few weeks ago. While I was trying to explain in a different way with my son by my side, the guy just got louder and louder. Seriously, if you don't like your job, leave! Don't inflict your misery on others that are paying a premium to enjoy a relaxing coffee.

.Noiseey not enuf seats stufy atmosphere no air conditioning. Tables not clean I will never go back

Nice coffee, lovely spicy steak toastie. A little over priced £4:95 for a toastie although it was delicious. 4/5

If you're looking for a peaceful and quiet coffee spot in Chester Le Street, Costa Coffee's upstairs might be the perfect place for you. With the entire upstairs usually empty, it offers a tranquil and secluded atmosphere, allowing you to enjoy your cappuccino away from the crowds.

Drinks and food lovely. My son recommends the cajun chicken wrap.Staff a bit frazzled on a friday afternoon with a tired customer trying to work out what they wanted. Some youngsters were asked to leave because they were eating their own food, but they seemed quiet and it wasn't busy. I hadn't noticed them, but I did notice the shout of 'out now' from the staff member.

Just love the place.the best coffee.

It has amazing ☕☕ coffee, food, upper floor seats are comfy because the windows have a best view of Chester-Le-Street and the service was great because the staff got my order correct and they're friendly of course to me and the rest of the customers.

Good coffee and bit craic to start off the day....yes a little bit pricey but always busy

Called in for a breakfast deal and was told an offer of - if I bought a medium or large coffee I could get a bacon bap too for £2.50. Ordered it and charged £6.40 so when I questioned why it wasn't £2.50 I was told that by buying the large coffee the BAP was £2.50. Ouch. Greggs it is then. Coffee AND bap £2.70.

Favourite place to have coffee and snacks, mainly nice and quiet. Good staff and the young girl who works here is always lovely and gives excellent service with a smile. 👍🏻👍🏻

Can't comment on the food this time, but it's Costa so you know what you're getting, but the service is a different matter. Just been in about 7.55am this morning, I think there was one other customer in the store, already seated, no queue. The guy behind the counter was visibly making up someone's order but didn't even look up to acknowledge or greet me. Nothing even as basic as eye contact or a smile. So I walked out. Costa, a general greeting isn't even something you should have to train your team to do, it's basic common courtesy.. Do better.

Nice and chilled, staff good, polite. Just sitting putting the world to rights

Clean fresh looking.. The floor clean.. And tables cleared. Was served in no time.. In spite of how busy it was.. Staff very organised and of course same as any other Costa visited.. Staff are very friendly and cheerful.. Enjoyed the visit..

I do like a Costa now and again and the offer of a free coffee (courtesy of my app purchases) proved too great. Service was good, guy serving was good, quick and pleasant. The coffees are made right next to the till but there is zero interaction with the patrons? Coffee was made, plonked down in my takeaway cup as the dishwasher was not working that day and heard 'flat white', not a flat white thank you, there's your flat white...doesn't take much to be pleasant no matter how bad your day is going. Was clean, no cluttered tables downstairs so all in all not bad, but as my school report always (actually never) said, 'MUST TRY HARDER '

Got a take out mocha. Lovely staff and clean cafe.

Decor could be better, but great service and very good coffee.

I come here proberly everyday .but I never have a problem .the staff went out of way on mon to look after a elderly neighbour of mine (70) she fell outside of shop they got her in sat her down and looked after her, even gave her a coffee that she usually has .so I want to say on her behalf thank you so so much for being u..can't fault these staff ..more than 5 stars if cud give ..always do everything with a smile xx

A Costa is a Costa is a Costa so to speak. You know what you're getting and it's all fine

Love this place. Drinks and snacks are always delicious. Efficient staff but need to smile more.

Only go to attend meeting. I refuse to purchase anything from Costa the tax dodgers...but don't let my opinion put you off from enjoying a well prepared coffee in a clean and safe environment.

Costa has always been my coffee shop of choice wherever I am due to the coffee, produce and staff, unfortunately the chester le Street branch fell far short of this. I visited this branch for the first time 2 weeks ago and wasn't impressed with the service and attitude of the staff, no " how are you, what can I get you" but I always return a second time as anyone can have a bad day. I returned on Tuesday, when I entered branch there was 4 x staff members at the till all with their back to the counter chatting loudly I waited with no acknowledgement and another customer came in, still no response, the other customer even said to me " I think we're invisible" Eventually I said " excuse me" they turned round and one said to the only man " you're meant to be on the till" no apology!! Nothing! asked me the same question 3 x times Very poor service and not what I have ever experienced in Costa, I visit Costa in Durham 5 x days per week and cannot fault their service.maybe chester le Street staff could spend some time there!!

Friendly staff and the cappuccino with ginger biscuits was lovely but the staff could do with clearing the empty cups now and then

Same as all Costas, good coffee, slow to make.

Excellent place for a very good coffee and toastie staff are brilliant

Nice ambience, friendly team. Not the best coffee in the world, but the atmosphere makes up for it

Staff are disrespectful and ride, when you are waiting to order the workers are having a conversation with each other. They look like they can't even be bothered to be there, would definitely not recommend this cafe.