Thank you for the great service on Thursday you got me an emergency appointment that morning at spec savers and on Friday I was seen by the emergency opticians at the hospital . I am on the mend . Many thanks Steve Carter

The male supervisor was very helpful, kind and patient. He understood what I was looking for and made the whole experience very pleasant. Andy the assistant was very well informed and also contributed to my store experience.

Very nice and helpful staff managed to get my eyes tested and fill out some forms in a quick and easy process

Fantastic opticians. Very friendly staff they will do anything for you. The prices of the glasses are a good price. If your a contact lenses wearer you will get good perks if you join the contact lenses scheme it's really good and get lots of perks when getting new glasses. The store is very clean and the waiting area is nice to wait in with comfortable chairs. I would give this opticians 10/10. Never had any problems.

Fast efficient service from booking online, to going in store the same day. Staff where very good, professional and helpful

Always find staff pleasant, ready to help & knowledgeable. Love my new glasses, as expected I found them expensive but they were my choice.

In January I had a cataract removed from one eye and laser treatment to my other eye to remove a PCO left behind from a previous cataract removal (experienced excellent care and sight vastly improved). As instructed by the surgeon after being discharged from their care I made an appointment at Specsavers Witham to arrange an eye test and to get new prescription glasses as obviously my current ones were no longer fit for purpose. I made the appointment online and filled out the questionnaire fully explaining the reason for my early booking. I arrived at the store on my allotted appointment day and time, the lady on the desk asked my name and then abruptly said “you are not due until July, why are you here now”, I explained all the above and was met with “oh, are you ok going upstairs”, no apology. Went upstairs and had the standard eye checks and then after a little wait went in to see the optometrist, who immediately asked why I was there as I am not due until July, again I explained, eye check was carried out without issue but at the end I was asked where I had had the treatment and was then told “that I was lucky to have such a good outcome with my treatment, not everyone has such a good outcome”? I got the impression that they were disappointed that I no longer needed varifocals and only needed glasses for reading. Went back downstairs to choose frames and an assistant approached and asked if I had any vouchers, which I did have and handed to her, she said “oh, the optometrist has not put your prescription on the paperwork” (she had as I watched her do it upstairs and I was given a copy). The assistant goes off and then comes back and says that I cannot use the voucher and started to quote prices on glasses, at this point I said that I would leave it for now and come back. The upshot of this is that I found an online company that made my glasses to my prescription, and I am extremely happy with them. My family and I will no longer use Specsavers anymore, which is a shame as previously we had been extremely happy with them. I work in a customer facing role and if I treated my customers with this level of service, I am sure that I would be reprimanded by my superiors. I have already filled out a feedback form which Specsavers texted to me after my appointment but have not had any response as yet.

Went in there last week to speak to someone about my glasses and was met with the grumpiest, rudest member of senior staff. I think his name was Stephen and he just had such an attitude problem. I don’t know how a company can run with someone like that working for them, to be honest a lot of the staff seemed quite stand offish I was just unfortunate enough to have to deal with this one. Just didn’t seem to care about anything I had to say, so I walked out. I can guarantee not one of my family or myself will ever step foot in there. I suggest you maybe rethink your staff

Always excellent service at this store. The optician Mr Patel is outstanding. The whole family use this store having moved from the Maldon one.

Happened about 1 year ago. Have always been happy previously so 3 stars not 1. I am in the specsavers contact lens scheme which is great. Bought glasses with scheme discount and all was good. Fitting was awful. Stood behind a screen. Specs slapped on face. Told they fitted and dismissed. Glasses don't fit and I have never wore them. Commenting now shows how much this shocked. I cannot believe i didn't comment at the time, but was intimidated by the young lady fitting.

Warm friendly staff, who explain what and why they are doing tests, however very professional at the same time. Easy access to store, ground floor for those who can't manage stairs or lift. Very reasonable pricing.

Went in today and had great customer service very happy with my new glasses that I’ve ordered thank you

Generally OK but Specsavers hidden price hikes for children's glasses was a little disappointing. Most staff were OK however there were a couple of unfriendlies mixed in with the bunch. Staff did not seem really motivated to assist you with anything. Still it's a Specsavers so nothing really stands out about this one in particular.

Accompanied my mother for her ear wax removal treatment

My teenager had a very sore eye that had been misdiagnosed via our GP's surgery (we had to text a photo!) and a pharmacist. Specsavers triaged him immediately and quickly got through all the tests to give him a diagnosis. Both staff members - the triager(?) and Saleem, the optician (who found a corneal ulcer and made an emergency referral to hospital for steroid drops) - were fantastic. Many thanks!

Fantastic branch! :-) All the ladies ware very helpful and informative. Big choice of frames and loads of offers you can choose from and save few pennies. I can say that the optician that did my assessment was one of the best once I ever had! They definitely deserve 5 stars. I am picking up my new glasses this week and I can not wait! :-)

Absolutely excellent service from Specsavers Witham. We had an emergency with my Daughters contact lenses and they literally saved the day with their swift and efficient service. Heartfelt thanks to you guys xx

Great range of glasses, I was spoilt for choice but pleased with the one's I chose, very stylish and at a reasonable price.

Time for check up, so opted for Specsavers. All booked online which was easy enough except the optional OCT eye test was not offered nor any information about hearing tests, which I had identified an interest in.