Ethiopian Airlines image

Ethiopian Airlines

Airline

😠 Quite poor service. It was as if they were there to bully you but not to serve you. Not any effort to help or to acknowledge me or most of those who came after me. I tried ringing them and I was diverted to a non existent number. I did enjoy flying with the airlines sometime ago but the service at t... People often mention service, office, customer, Ethiopian, seats,


Address

Kwame Nkrumah Ave, Accra, Ghana

Website

www.ethiopianairlines.com

Contact

+233 26 777 0681

Rating on Google Maps

3.90 (230 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: 9 am to 1 pm
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: service (10) office (7) customer (7) Ethiopian (6) seats (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Peter A. 1 year ago on Google
    Quite poor service. It was as if they were there to bully you but not to serve you. Not any effort to help or to acknowledge me or most of those who came after me. I tried ringing them and I was diverted to a non existent number. I did enjoy flying with the airlines sometime ago but the service at the office, very poor.
    4 people found this review helpful 👍

  • 1/5 Abdulai S. 11 months ago on Google
    hi My experience today at your office has been the worst!!! Your front desk lady was very rude to me today, and I kept asking my self why? I needed answers to some questions and she was not the best person at all to answer them. This is the second time she is doing this, maybe the third time, I will have switch to a different airline for good. I hope you advise her accordingly
    3 people found this review helpful 👍

  • 4/5 Mack John O. 4 years ago on Google
    A nice location just at the ground floor of CocoBod Ghana building. You can purchase your plane ticket here. Ethiopian Airlines have been in the existence from 1946 till date. Their services are the best so far.
    2 people found this review helpful 👍

  • 5/5 worladem a. 4 years ago on Google
    I've always been scared of flying but Ethiopian airlines made it easy for me.....the staff at the airport were helpful, the air hostess as well, the food is great, the aircraft is modern, the flight was a smooth one......I recommend Ethiopian Airlines anyday anytime anywhere....
    2 people found this review helpful 👍

  • 4/5 JOSHUA A. 5 years ago on Google
    Polite client service. It's nice office with beautiful people. I didn't use the washroom. One thing I noticed was that it is an old building so has no disability friendly entrance
    2 people found this review helpful 👍

  • 1/5 Abubakr B. 1 year ago on Google
    1- Very rude person at the desk. 2- When I purchased the semi flex ticket they said exchange is 50 $ but when i came to the office they said 195$ 3- No-show fee should only be when I'm exchanging on the same day, but I was cancelling two weeks before 4- When I requested for refund the rude desk kept me waiting for 20 minutes while they were in line with another customer before telling me they can't refund as I need to do the refund in sudan (even though i paid with credit card) Personally, I wouldn't recommend this airline unless you're sure you won't be in need of their customer support, because then you will face hell trying to figure out where these inflated fees with ridiculous names are coming from.
    2 people found this review helpful 👍

  • 5/5 Ibekwe w. 2 years ago on Google
    The customer care personal (Hezba) at cocoa house accra was top notch high class of excellence will recommend her for a managerial position.
    1 person found this review helpful 👍

  • 4/5 Wisdom M. 1 year ago on Google
    It's a great place, there's no time wasting the workers are up to task .
    1 person found this review helpful 👍

  • 5/5 Evans N. 1 year ago on Google
    An outstanding crew. I am impressed.
    1 person found this review helpful 👍

  • 4/5 Godfred O. 8 months ago on Google
    Just normal service. Nothing extraordinary here. Location is also very off as it's located in the central business district of Accra central inside the cocobod building. Lots of traffic when going as such, visits should be timed and very planned. And most of the inquiries and others can be done via the app for convenience.
    1 person found this review helpful 👍

  • 5/5 Arjit 1 year ago on Google
    This is the best service and beautiful service

  • 1/5 Emmanuel O. 6 months ago on Google
    Literally, thieves. Be careful of sharing your credit or debit card details for payments at at their desk at the airport.

  • 1/5 Kobina Essel A. 4 months ago on Google
    Poor customer service and very rude workers

  • 4/5 Kwesi Ofei (. 7 months ago on Google
    Not bad atall, just that queue at the waiting hall is not in form

  • 1/5 PRAKASH BALU M. 9 months ago on Google
    need to improve customer service i waited for 45 mins to pay for my ticket. option needed to check and book the flight in office itself ,presently we need to reserve in app then only they accepting the payment

  • 1/5 Gideon A. 8 months ago on Google
    Based on the reports I've got, this is one office whose customer service is terrible. Employees in this office need to be trained. They can be rude and careless about customer experience. This can impact your business. They should be trained to be respectful and discerning.

  • 5/5 GBEHO D. 1 year ago on Google
    People are lovely and so helpful.

  • 4/5 Israel Kur A. 1 year ago on Google
    One of the most enjoyable airlines I have ever used. Keep going 🤗

  • 5/5 Abraham N. 1 year ago on Google
    Traveling with Ethiopian airlines is very safe. It is very economical. They also take good care of all your luggage and in addition, the size and weight of hand bags that are accepted inside the cabin is unprecedented.

  • 5/5 Victoria B. 1 year ago on Google
    It was very good welcome

  • 3/5 KWAME AGYEMANG O. 1 year ago on Google
    Cool place but there’s more room for improvement especially when it comes to service delivery

  • 5/5 Philip A. 1 year ago on Google
    Ethiopian Airlines Office at Accra Coco board building very nice and lovely people in there

  • 1/5 Daniel A. 2 years ago on Google
    i have been at the check in 90 min before depature, because i did online checkin and thats whats said in the EMail. The crew pretended that i had to be there 180 min before and didnt let me join the Check in quie.

  • 5/5 quaynor t. 3 years ago on Google
    One the giants in the aviation industry. Has become a force to reckon with when it comes to competition. Ticketing and most services are done without hassle, a feat achieved by number of years of experience in the industry. Ethiopian’s B787 Dreamliner features one large Business Class cabin, located in the aircraft’s nose section. Its 24 seats, spread over 4 rows and arranged in a (suboptimal) 2-2-2 configuration, are faced forward and have aisle access, except for the window seats. The seats on the side are slightly angled towards the windows, away from the aisle.  Paired seats are staggered by a couple of inches (cm), which – together with a small partition – adds some privacy in case you are seated next to a stranger (although the seats and cabin are very open) and at the same time allows enough interaction when you are traveling with a companion. The seats are covered in a red fabric, which is the only bright color in an otherwise neutral cabin color palette.


Call +233 26 777 0681 Open on Google Maps

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