1/5 Leila P. 4 months ago on Google • 2 reviews
My
family
and
I
came
this
morning
hoping
to
have
a
nice
breakfast
together.
None
of
the
food
was
very
warm,
but
the
dish
my
mum
ordered
included
poached
eggs,
and
when
they
came
stone
cold
she
asked
for
them
to
be
heated
up.
She
also
pointed
out
that
her
tomatoes
were
completely
raw
and
was
told
that
they
were
not
supposed
to
be
cooked,
despite
the
menu
literally
saying
‘roasted
vine
tomatoes’.
We
were
very
disappointed
by
the
service
we
received
after
that;
the
member
of
staff
who
brought
the
plate
back
over
threw
it
down
in
front
of
my
mum
and
walked
off
without
saying
anything.
I
don’t
usually
write
reviews,
but
as
somebody
who
has
worked
in
customer
service
I
was
appalled
by
this.
It
was
not
only
immature,
but
also
made
my
mum
feel
really
uncomfortable
for
making
a
very
reasonable
and
presumably
quite
common
request.
When
we
went
to
pay
at
the
counter,
my
mum
asked
for
this
staff
member’s
name
as
she
was
planning
on
complaining
to
the
manager
about
her
service.
The
two
members
of
staff
on
the
till
were
both
very
unfriendly
towards
us.
They
told
us
she
was
‘out
the
back’,
then
backtracked
and
said
they
didn’t
know
who
it
was,
before
telling
us
her
name.
My
mum
chose
not
to
complain
in
the
end,
however
I’ve
decided
to
leave
a
review
because
it
upset
me
to
see
my
mum
upset
when
she
was
excited
to
treat
us
to
a
nice
breakfast
out,
and
I
don’t
feel
customers
paying
a
lot
of
money
for
your
food
should
be
made
to
feel
like
this
just
for
making
a
simple
request.
An
unpleasant
experience
overall.
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