3/5 Sara García M. 4 years ago on Google
I
have
been
to
Kalpna
many
times,
and
every
single
time
I
ended
up
thinking
that
this
restaurant
survives
thanks
to
its
extremely
delicious
food.
Service
is
just
appalling.
There
were
at
least
4
member
of
the
staff
waiting
but
it
seemed
that
actually
only
one
of
them
(young
woman)
was
doing
her
job.
The
other
three
seemed
uninterested,
wandering
at
the
back
of
the
restaurant
and
not
too
concerned
about
the
real
customers.
Lack
of
system
that
left
us
waiting
long
for
everything
(get
the
menus,
order,
etc.),
even
though
the
restaurant
was
not
full.
We
asked
for
bill
and
it
came
with
a
charge
for
something
we
had
not
had.
Had
to
wait
again
for
the
correct
one
and
at
the
time
of
paying
we
were
told
the
machine
didn't
work
and
that
we
had
to
go
outside
for
cash.
"Optional
service
charge"
seems
not
optional
as
it's
added
to
the
final
amount
automatically.
I
didn't
think
the
service
was
up
to
a
tip
and
given
that
nobody
was
coming
to
the
table
for
the
money
I
had
to
go
to
the
till.
Bill
with
optional
charge
was
£52,
and
without
it
was
£48.
I
gave
the
waiter
£50
and
he
said
"but
it's
£52"
so
I
had
to
remind
him
of
the
"optional
charge".
He
took
money
away
and
could
see
how
he
waited
for
me
to
go,
but
as
I
saw
I
was
waiting
for
the
change
he
then
started
to
process
it.
Awful
service.
I
will
think
twice
next
time
about
dining
here
again.