1/5 Екатерина �. 2 months ago on Google • 3 reviews New
I
don’t
even
know
where
to
start.
I
left
this
place
feeling
so
disappointed,
as
I
had
quite
high
expectations
beforehand.
Service:
At
such
an
expensive
restaurant,
you
would
expect
to
be
served
by
a
single
waiter
throughout
your
dining
experience,
offering
a
personalized
touch
and
showing
that
they
care.
Instead,
we
had
multiple
waiters,
which
could
have
been
acceptable,
but
their
lack
of
knowledge
about
the
menu
was
shocking.
Additionally,
we
waited
a
long
time
for
our
plates
to
be
cleared
and
for
someone
to
take
our
order.
When
we
inquired
about
the
creamiest
type
of
oysters
on
the
menu,
they
initially
suggested
one
kind,
then
went
to
the
kitchen
"to
confirm,"
only
to
recommend
the
most
expensive
ones.
I
would
have
been
fine
with
this
if
they
were
indeed
good
and
creamy
(spoiler:
they
weren’t).
Food:
We
were
given
“complimentary”
bread
with
butter
at
the
beginning,
only
to
find
out
later
that
it
was
charged.
The
sashimi,
which
looked
appealing
in
pictures,
was
the
worst
I’ve
eaten.
The
cuts
were
uneven,
the
pieces
were
tiny,
and
a
few
slices
of
yellowtail
looked
more
like
carpaccio
than
sashimi.
The
most
disappointing
aspect
was
the
hard
edges,
suggesting
they
had
been
left
out
of
the
fridge
for
too
long.
As
for
the
lobster,
I
ordered
a
whole
grilled
lobster,
which
was
not
only
small
but
also
overcooked,
chewy,
and
excessively
garlicky.
Although
we
love
garlic,
it
was
just
too
much.
My
husband
and
I
are
fans
of
oysters
and
have
tried
many,
but
these
were
not
creamy
at
all;
they
were
just
okay,
similar
to
what
you
might
find
at
a
supermarket.
If
you’re
looking
for
good
oysters
in
London,
I
can
give
you
a
recommendation.
Atmosphere:
The
atmosphere
was
nothing
special,
lacking
any
romantic
ambiance.
The
carpet
was
very
dirty,
and
the
toilet
was
overflowing
with
paper
in
the
bin.
Price:
We
knew
it
would
be
expensive,
but
charging
£30
for
a
125ml
glass
of
the
cheapest
Malbec
and
£17
for
a
cocktail
of
probably
no
more
than
30ml
was
excessive.
The
glasses
seemed
intentionally
dirty,
adding
to
the
disappointment.
They
charged
a
14.5%
service
fee
for
what
amounted
to
impersonal
service
and
a
complete
lack
of
knowledge
about
the
menu
(other
customers
nearby
asked
about
the
type
of
fish
on
their
plates,
and
the
waiter
couldn't
answer).
The
total
bill
came
to
more
than
£400.
I’m
not
opposed
to
paying
for
good
service
and
quality
food,
but
this
place
lacked
both.
RESOLUTION:
After
reaching
out
to
the
provided
email,
we
promptly
received
a
refund
of
our
gift
voucher
amounting
to
£250.
The
response
was
quick,
and
they
were
genuinely
eager
to
resolve
the
issue.
They
assured
us
of
their
best
efforts
to
ensure
a
much
better
experience
next
time.
I
have
updated
my
review
to
add
two
more
stars
solely
in
appreciation
of
the
gesture
extended
by
the
Assistant
General
Manager
of
Scott's.
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